Business analyst Resume Horsham, PA - Hire IT People

SUMMARY:

I am a contagiously enthusiastic wearer of many hats equipped with excellent communication skills, an unparalleled dedication to finding solutions, and a healthy sense of humor.

SKILLS & ABILITIES:

Jira Administration, Process Improvement, Requirements Gathering, Change Management, Interactive Wireframes, PL/SQL, Product Ownership, Incident Management

EXPERIENCE:

Business analyst

Confidential, Horsham, PA

Responsibilities:

Acted as the principal analyst assigned to mission critical configuration management tool for moderately to highly complex enhancements.
Participated in all phases of the development lifecycle: assisted business users with creating business cases and prioritizing enhancements, gathered and documented user requirements, participated in JAD sessions, documented technical specifications, created training materials and user manuals, assisted business units with acceptance testing, and monitored systems after release for incidents.
Developed requirements documentation templates and structure in Confluence, creating the company’s first cloud - based requirement repository.

Jira administrator

Confidential, Horsham, PA

Responsibilities:

Responsible for user account management, system maintenance, and add-on acquisition/maintenance.
Lead administrator and Subject Matter Expert of highly customized Jira Software, Jira ServiceDesk, and Confluence server instances.
Successfully promoted company-wide use of Jira Software; transforming it from a simple issue tracking tool used by IT to the project management tool of choice utilized by Operations, Marketing, Human Resources, Facilities, as well as IT.
Created customized Projects, Workflows, Screens, Fields, and Reports for 200+ active users.

Product support specialist

Confidential, Horsham, PA

Responsibilities:

Acted as Lead Specialist for the creation of a new team within the IT department that is responsible for: Incident and Change Management, Project Scoping, User/Training Documentation, and QA support for 200+ users of proprietary software
Created and implemented a process for Incident and Change Management utilizing Jira and Jira ServiceDesk.
Produced and maintained the company’s first comprehensive user manual for mission critical configuration management tool.

Helpdesk Technical Specialist

Confidential

Responsibilities:

Received and tracked service requests at a 24/7/365 helpdesk, supporting Research & Development as well as Confidential Traffic operations for the Confidential .
Coordinated communications across multiple international teams and levels of management to ensure prompt resolution of air traffic emergencies.

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Business Analyst Resume

Horsham, PA

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