PROFESSIONAL SUMMARY:

• Over 8+ years of proactive experience as a Business Analyst with expertise focused in healthcare, hospitality, e - commerce, retail, manufacturing for full project life cycle implementation.
• Extensive experience working in various aspects of full life cycle project including project scope and milestones, risk management, requirements gathering, requirements analysis and management, GAP analysis, quality assurance/testing and implementation.
• Experience with Software development projects and the systems development life cycle (SDLC). Thorough understanding of Database management system, Customer Relationship management (CRM), backend testing and executing SQL Queries.
• Exceptional documentation skills for writing Business and Functional Specification Documents, creating Use Case diagrams, Activity diagrams, based on UML Methodology and Business Process Flow Diagrams.
• Experience with project coordination and the Project Management Life cycle (PDLC).
• Experience in conducting GAP Analysis, SWOT analysis, Feasibility Analysis, Business Process Engineering by using Business Analysis tools.
• Expert at analyzing, designing, and reengineering systems applications and business processes.
• Experience with MS Word, Visio, Excel, Access, Project.
• Skilled as Scrum Master in facilitating and participating in the scrum ceremonies daily scrum, Sprint planning, Sprint retrospective, backlog refinement and review meetings to progress the scrum process and improve team's performance.
• Communicated effectively and in a timely manner to the project lead, technical lead, business partners/stakeholders, clients and management throughout the life of the project.
• Worked with Rational Suite of tools to create requirements documents (Requisite Pro), visual data models (Rose), manage and track defects (Quality Center).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Experienced in developing Software Requirement Specifications (SRS), Requirement Traceability Matrix (RTM), Use cases, Test cases and Process Map across the deliverables of a project.
• Experienced in preparation of Test Plans, Test case and test scenarios for different modules and documented test cases for various screens of the application by using HP Quality Center.
• Experienced in defining and documenting application / system requirements.
• Experience in regression testing, integration testing, unit testing, stress testing, load testing and User Acceptance Testing (UAT).
• Strong experience in Business and Data Analysis, Data Profiling, Data Migration, Data Integration.
• Handled projects in extremely challenging situations and delivered good quality product.
• Involved in all the phases of Software Development Life Cycle throughout the project life cycle and used methodologies such as Traditional Waterfall Model, Rational Unified Process (RUP) as well as Agile methodology for software development.
• Strong problem-solving skills. Ability to work independently and to multi-task among assignments.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL COMPETENCIES:

Cisco Routers - Cisco Switches - Cisco WAN Controller - Cisco Access Points - LDAP - WordPress - MySQL 2008,2012 - Cisco iOS - HTML5 - CSS3 - Python - PHP5+ - JavaScript - Angularjs - Swift - Nodejs - Active Directory - Google Adwords - Google Analytics - Omniture - Adobe Business Catalyst - Crazyegg - Optimizely - IBM TeaLeaf - Control M (Batch Programming Software) - Trifacta - Tableau Public - Microsoft Azure - ServiceNOW - Microsoft Excel, Microsoft Word, Microsoft Visio, and Microsoft PowerPoint - Drupal - Adobe Creative Suite - Microsoft Office365.

WORK EXPERIENCE:

Confidential, Las Vegas, NV

Sr. Business System Analyst

Responsibilities:

• Facilitated requirement gathering sessions with the business unit managers, Subject Matter Experts (SMEs) and development team to document requirements throughout all phases of SDLC.
• Conducted JAD sessions, one to one and group interviews with SMEs, stakeholders and senior management.
• Interacted with business users and collected the requirements. Analyzed business requirements designed and recommended solutions over Agile methodology.
• Facilitated the scrum events and managed Agile Lifecycle in JIRA from planning to sprint deployment. Tracked and communicated team velocity and sprint/release progress. Assisted in managing the Product Backlog, Sprint Backlog, Sprint Burn down and Release burn down charts.
• Assisted in preparing FRD, & BRD explaining all aspects of the reporting project.
• Gather requirements/ information needed for business processes during inception phase, documented & delivered functional specification documents, & assisted in architecture analysis & design using UML.
• Investigates and resolves concerns and complaints about organizational data use.
• Responsible for gathering the functional requirements for the customers satisfaction surveys from all the stakeholders.
• Analyses results of survey data from World App and PivotLink.
• Administers analytical surveys and reporting applications.
• Generates survey reports in Excel and Tableau for headquarter staff.
• Troubleshoots issues in the survey and reporting applications.
• Reviews and audits analytical reports and data.
• Provides technical support and maintenance of users in reporting application.
• Creates and maintains data tables, queries, and merge queries in PivotLink.
• Coordinates with stakeholders and data providers to ensure projects are up to date.
• Provides training for users of PivotLink.
• Develops new data analysis techniques and visuals.
• Responsible for maintaining and updating text analysis application.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Maintains proficiency in Tableau, Pivot Link, World App and Python.

Confidential, Phoenix, AZ

Sr. Business Analyst

Responsibilities:

• Interacted with stakeholders to get a better understanding of client business processes and gathered requirements.
• Responsible for gathering the functional requirements for health benefit claims receiving and processing system.
• Conducted requirement gathering sessions with the purpose of creating and defining the Business Requirement Document (BRD) and the Functional Requirement Document (FRD).
• Designed a claim processing system for the healthcare management client system, which allowed the users to inexpensively capture information regarding patient, summary of medical history, symptoms (ICD - 10 codes), and treatment (CPT).
• Captured process flows by preparing activity and sequence diagrams, pre- and post-conditions, performance requirements, impacted areas, high-level business rules, issues, areas in scope and out of scope, assumptions, etc.
• Created Use Cases from Business Requirements and created UML Diagrams like Use Case and Activity Diagrams using MS Visio.
• Tracked stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM).
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other.
• Reviewed Technical Specification Documents (TSD) with development team, resolved issues and provided Sign Off.
• Involved with the 837, 835, 270/271,277/275 and 276/277 HIPAA-EDI Transaction Code Sets.
• Executed SQL queries to test the database for records that detect and submit functional acknowledgement and remittance advice in the claims application.
• Involved with the Quality Assurance Team to develop and design Test Plan and Test Cases.
• Conducted User Acceptance Testing (UAT) of the application with the QA team.
• Produced project documentation for a $61M Medicaid Management Information System (MMIS).
• Trained new users on the application which improved usability by 75%.
• Co-facilitated JAD sessions to specify requirements.
• Learned MadCap Flare on the job examined prototype and system design documents to produce help documentation.
• Collaborated with SMEs to ensure accuracy of content, and compliance with HIPAA regulations.
• Organized tasks and produced deliverables using project management principles.

Confidential, Las Vegas, NV

Sr. Business Systems Analyst

Responsibilities:

• Produced modern and responsive User Interface and User Experience using HTML5, CSS3, JavaScript, and AngularJS for frontend and PHP5+, MySQL 2012, and Python for backend.
• Facilitated Pay Per Click campaigns and Local SEO campaigns in San Diego and Los Angeles to increase traffic to company .
• Performed A/B Testing with Optimizely, Google Analytics, and Crazyegg to acquire highest conversion rates.
• Performed marketing strategy analysis to improve inbound marketing approach which lead the company to rank for 98% of their keywords and key phrases.
• Constantly updated and optimized Content Management Systems (WordPress and Drupal) for maximum usability, and highlight of call to actions.
• Tracked Pay Per Click campaigns to analyze Key Performance Index for each SEO campaign which allowed us to develop a more accurate market targeting strategy.
• Worked with IBM TeaLeaf to manage customer experience and provide actionable solutions to meet stakeholder needs.

Confidential, Milwaukee, WI

Business System Analyst

Responsibilities:

• Organized creative global campaigns for new product activation projects.
• Demonstrated excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and other subject matter experts.
• Participated in Joint Application Development (JAD) sessions; acted as liaison between the business and development teams.
• Assisted QA team to devise the test plan for the application by explaining the business user cases.
• Created systems and scalable processes that allow for step level change in performance.
• Participated in all the phases of Software Development Life Cycle (SDLC) using Agile Methodology.
• Coordinated and monitored application development and testing projects.
• Facilitated the communication and understanding between business and IT staff and between business needs and systems/technology options.

Confidential, Milwaukee, WI

Sr IT Business Analyst

Responsibilities:

• Performed Stakeholder Analysis and conducted interviews, worked with the SME (Subject Matter Experts) to identify the key players for project success and participated in Stakeholder Management and IAM (Identity Access Management) Program Team members to communicate effectively with them.
• Designed and developed centralized authorization systems that control the behavior of multiple applications including integrations with cloud based and on premise application.
• Build and deploy recertification process and bulk provisioning activities based on business requirements.
• Worked closely with the development team to identify and further define the data elements to be included in the business applications.
• Validated the bugs using JIRA and assigned them to the concerned developers.
• Created Process Workflows, Functional Specifications, and was responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD).

Confidential, Milwaukee, WI

System Analyst

Responsibilities:

• Managed a team of network field engineers.
• Synchronized network technology process implementation projects.
• Conduct risk assessment to reinforce network application performance and security.
• Collaborated with architecture teams and infrastructure engineers in identifying complex and implement a lean production model to improve business system processes.
• Worked with data analysts in mapping the applications data with Admin servers.
• Documented the requirement gathered in the Requirement Traceability Matrix (RTM) for requirement elicitation and linkup to deliverables.
• Managed requirement matrix and updated regularly to ensure outstanding issues are analyzed and resolved in a timely fashion.
• Reviewed user training materials and procedures for accuracy in reflecting system functionalities.