SUMMARY:

• Highly analytical, problem solving, decision - making business analyst with extensive experience in gathering business and functional requirements, process improvements, business process re-engineering, designing processes, system improvements, Software Development Life Cycle (SDLC) methodology and workflow automation.
• Proficient in English and Portuguese.

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential, White Plains, NY

Responsibilities:

• Working with the SMEs, stakeholders and the vendor to develop and automate a workflow to the bank processes according to the regulatory compliance
• Conducted and facilitated workshops, meetings and surveys to map the AS-IS processes and design the TO-BE processes
• Automated the Account Opening, Documents Follow-Up, Loan, and Costumer Information Registration KYC processes using Confidential workflow tool.
• Developed the test plan, test cases using ALM tool for UAT
• Worked with Visio to ensure efficiency and accuracy of processes
• Working with MS Project to manager the project
• Worked with Confidential DSXDataStore, a digital repository for all forms of Corporate Information
• Extensively involved in gathering business requirements, developing Project Charter, Business Requirement Document, Functional Requirement Document and Change Request Document

Senior Business Analyst

Confidential, Wilmington, DE

Responsibilities:

• Created and maintained the Collections Litigation for Bankrupt and Probate Workflow project schedule for Confidential Bank by identifying and monitoring overall project timeline, project milestones, tasks, resources, estimates and task dependencies from the vendor
• Monitored and tracked project performance, time allocations, and quality by constantly evaluating project progress
• Worked with Waterfall and Agile methodology
• Worked with project team members, business process owners, and other internal project managers to proactively identify and manage resolution of risks and action items
• Worked with Visio mapping the Collections Litigations process
• Worked with SharePoint to store documents, Action Items and Decision Tracking resolution and other documentation
• Developed reporting in PowerPoint for the weekly meetings showing the project status, activities for the week ahead, accomplishments, deliverables completed risks, issues and mitigation.
• Processed and managed every change request implemented in the system that would go through a Software Development Life Cycle

Senior Business Analyst

Confidential, Denver, CO

Responsibilities:

• Gathered business requirement documents ( Confidential ) and functional requirements Documents( Confidential ) for the Device Financing project at the Confidential Company
• Worked with Confidential capturing, tracing, analyzing and managing requirements
• Working with wireframes to show the project features on a website providing a clear communication to a client on how these features will function.

Senior Business Analyst

Confidential

Responsibilities:

• Mapped the existing procurement process using BPMN’s tool (Bizagi) to improve the performance to purchase goods and services
• Worked gathering requirements to develop the educational applications
• Worked with PHP, Java and PostGre database to develop the Confidential ’s Website
• Created Change Request documents
• Worked on reverse engineering to document legacy system implemented in Delphi

Senior Business Analyst

Confidential

Responsibilities:

• Gathered requirements to understand the new system and additional functionalities regarding the home insurance process.
• Redesigned the user interface (UI).
• Managed the risk of changes associate with the existing application
• Created Use Cases, Use Case Diagrams, Activity Diagrams

Systems Development Coordinator

Confidential

Responsibilities:

• Coordinated 25 people including Developers, Designers, Testers and System Analysts on multiple projects simultaneously
• Mapped and analyzed process using BPMN’s tool (Bizagi)
• Held responsibility for all deliverables from development to implementation
• Developed detailed IT work plans, schedules, and project estimates
• Worked with waterfall methodology
• Created the official Sport Ministry methodology to manage processes and software development life cycle customizing Rational Unified Process (RUP) templates according to the company’s
• Followed UML based methods using JUDE to develop use cases and activity diagrams; assisted developers in creating sequence diagrams and collaboration diagrams for Protocol system, Inventory system and Web applications

Project Manage/Business Analyst

Confidential

Responsibilities:

• Worked with 25 people including Developers, Designers, Testers Working and System Analysts on multiple projects simultaneously
• Responsible for managing multiple projects directed toward strategic business and other organizational objectives.
• Built credibility and maintain communication with stakeholders at multiple levels, including those external to the organization
• Managed project cost, schedule, risk and performance of component projects
• Worked preparing Business Requirements Documents (BRDs), Functional Requirements Document ( Confidential ), System Design Specifications (SDS), prototype and defining project plans
• Coordinated business process engineering and Software Development Life Cycle (SDLC), including analysis, design, development, testing and implementation of software applications
• Participated in Change control meetings recommending appropriate action after analysis of changing requirements
• Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements
• Documented and validated the project delivering the following artifacts as needed: Business Requirements Document, Use Cases, Functional Specification Document, prototypes to validate for User Interface ( IU) requirements

Senior Business Analyst

Confidential

Responsibilities:

• Worked with an Inventory System developed using Delphi 5.0 and Oracle database
• Developed artifacts as Vision Documents, Use Cases, Iterations Plans, and Supplemental Specifications
• Worked in analyzing complex workflow and documentation
• Conducted User Acceptance Test (UAT) with stakeholders and system users to uncover the latent defects in the system
• Worked in maintaining full Software Development Life Cycle (SDLC) process
• Worked in gathering requirements to develop the artifacts validating it with the stakeholders
• Communicated and interacted on a regular basis with the project manager and development team during different stages of the project life cycle
• Prepare Confidential and converted into Confidential using requirement management tool.
• Prepared Business Process Models that depicted modeling of all the activities of the business from the conceptual to procedural level
• Used prototypes to demonstrate and verify the behavior of the system

Business Analyst/Project Manager

Confidential

Responsibilities:

• Responsible for the Business Analyst Team
• Developed documentation for change management process
• Assisted and liaised with the client’s business, its users and stakeholders and others on the implementation team to enable clear communication during the design and build phases of implementation, making sure that the solution is built to satisfy the business needs.
• Created and delivered training material including: training for users, client trainers and service management workshops. Shared ‘best practice’ experience for service operation processes and policies covering strategic to operational decisions.
• Performed analysis, mapping, and documentation of the processes for the optimization of the Billing Cycle.
• Responsible for development the interfaces with FIX system (Master information system at Brasiltelecom)
• Responsible for development the interfaces with SLM (VIP Clients control system at Brasiltelecom).
• Worked preparing the Use Case specification, activities diagram
• Worked mapping Billing process and improving it with ARIS (Business process analysis platform).

Business Analyst

Confidential

Responsibilities:

• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead to improve the CRM process
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications
• Prepared Business Requirement Documents ( Confidential ) and used Requisite Pro to manage, analyze, and convert business requirements into functional specifications
• Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications (SRS)
• Used Rational Rose and UML

Business Analyst/Developer

Confidential

Responsibilities:

• Worked gathering requirements to develop the User Interface (IU) application to manage and store electronic documents in the IBM Content Manager.
• Wrote the application in Delphi
• Worked closely with project stakeholders, SMEs, and staff to understand requirements and specifications for the UI application
• Trained and assisted the end-user to store and search the electronic documents using the IBM Content Manager