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Senior Jira Administrator/senior Business Analyst Resume

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Washington, DC

SUMMARY:

  • Seasoned professional with over 15 years of government and public services experience working in highly complex environments.
  • Served as a consultant to numerous commercial and Federal organizations in the areas of IT operations, systems integration and requirements development.
  • A Senior JIRA Administrator, data warehousing and business intelligence professional with advanced knowledge and expertise in database and data warehouse development, ETL development, business intelligence VBA tools, software/application development, web development, business/systems analysis, requirements gathering, testing, performance measurement, training, and process analysis.
  • Quality Center, Team Foundation Server, Confidential iCRM/iDPC, IBM Rational Rose, Oracle EBS R12, Microsoft Dynamics CRM 2011,and 2013 versions, Oracle 11i Financials, PS 9.9 HRMS, Server/PowerPoint/Clarity/Deal Interactive.
  • Excellent communication, facilitation, training, and problem - solving skills, ability to convey complex technical concepts to users and colleagues of all levels. Team player and strives to provide value to the client organization.

EXPERIENCE:

Confidential

Senior JIRA Administrator/Senior Business Analyst, Washington, DC

Responsibilities:

  • Provide technical support on the various vendors using JIRA 6.2 and Confluence 5.7 Collaboration tools as well as grant users access to Ticketing System.
  • Update SharePoint 2015 Collaboration tool integrated into Confluence works Spaces. ADMIN Permissions.
  • Deploy Atlassian JIRA software in support of multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins.
  • Customize workflows for multiple projects, create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes.
  • Develop creative solutions to complex problems, validate requirements with stakeholders, and provide the optimal IT solution using JIRA.
  • Create and maintain detailed technical and user-facing documentation to in corporate third party ad-ons.
  • Customize and build confluence pages for various project initiatives and various Confidential Directors with Read Only Access Views.
  • Lead Collaboration meetings with Program Managers, Confidential and various other counterparts to help guide them through our process of JIRA and Confluence Methodologies.

Confidential

Senior BA /SharePoint Administrator, Washington, DC

Responsibilities:

  • Updated SharePoint 2013 Collaboration tool integrated into Confluence works Spaces. ADMIN Permissions.
  • Worked with internal areas of the business, operations, sales and finance to leverage the full potential of our internal business systems in accordance with the business needs.
  • Conducted business requirements into system functionality within the SharePoint framework and cataloging results.
  • Participated on project teams through the full project lifecycle to implement best practices in business process and technologies
  • Provided technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing systems including Microsoft Dynamics CRM v, 2011.
  • Investigated and resolved application functionality related issues and provide first level support and troubleshooting of our systems
  • Coordinated application development for multiple projects and assist in troubleshooting software application issues( Confidential and Quality Center)
  • Assisted in managing an outsource relationship for 3rd party application development and IT partner
  • Troubleshot technical issues and identify modifications needed in existing Microsoft Dynamics CRM 2013 applications to meet changing user requirements
  • Analyzed data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions

Confidential

Lead Senior Business Analyst

Responsibilities:

  • SharePoint BSA: Lead Daily Scrum Meetings with team and working through all the process and analysis of each Sprint session.
  • Worked on the SharePoint Collaboration Team implementing new SharePoint upgrades and features the Enterprise Knowledge Management Team.
  • Worked with Lombardi Teamwork to document BPM process and incorporating Blueworks Live into sub process flows from Confidential .
  • Introduced SharePoint collaboration tools and processed integration with other Microsoft tools.
  • Worked on IBM Rational Rose UML Tool to define process analysis metrics through Microsoft Dynamics CRM application Both 2011/2013.
  • Participated in writing requirements for use in the upgrading of the Microsoft Dynamics CRM 2011and upgrading to 2013 configurations.
  • Implemented a new taxonomy product to help improve customer focus on the various applications we support on enterprise level Allstate-Globally using Microsoft Dynamics CRM.
  • Impacted by application worked in AGILE environment created user stories building requirements and Confidential with SME and developers.

Confidential

Lead Senior Business Analyst, Chicago, IL

Responsibilities:

  • Identified business functions, processes; data archival and operational/business impacted by Microsoft Dynamics CRM application decisions across business groups.
  • Analyzed and documented application "run out" requirements for application owner approval and report/update finding to the Project Management as well as VP/Director level management.
  • Assignment BSA: Medical Management Alliance - Gap Analysis of existing departmental software applications, Vendor & Contracts and reports in order to support the Corporation Alliance transition.
  • JAG sessions in support of project launch including meeting organization and breakout groups.
  • Acted as Liaison to support business Alliance for the transition of Data, Applications and processes of the Montana Business work stream.
  • Data map and identify user requirements to make them easier to document and track customers’ needs through Microsoft Dynamics CRM system.
  • Constructed summaries and detailed views in Confidential on all campaign, lead, prospect, opportunity, pipeline, account and revenue activities.
  • Used Both AGILE and Waterfall methodologies on various projects depending on requirements.
  • Provided guidance for workflow template development and data filtering criteria.
  • Ensured consistency of usage conventions, compliance with best practices, and integrity of data.
  • Provided oversight on mass data uploads using ETL and FTP Protocols.

Confidential

Senior Business Analyst, Atlanta, GA

Responsibilities:

  • Prepared business process models; used Confidential to create use case diagrams and business process flows for solutions in Saleforce.com web services. Constructed summary and detailed views in Confidential on all webservers and security features on Confidential application; guidance for workflow template development and data filtering criteria
  • Lead daily Scrum/AGILE meetings with AGILE team to ensure all iterations or sprints were discussed and delivered on time.
  • Used SharePoint 2010 to store and share all project deliverables making them accessible to developers whom were in India or offshore .
  • Developed use cases, work flow, screen mock-ups, conversion requirements, prioritized outstanding defects and system problems, ensuring that accuracy and deadlines were met.
  • Elicited security requirements through interviews and document analysis and stored them on SharePoint team site.
  • Managed Security requirement communications, Microsoft Dynamics CRM work to resolve conflicting requirements, create security requirements packages, and conduct security requirements presentations. Also, work on the Sale Force project that will feed data to the Initiated system for advertising campaigns.
  • Monitored and assisted in designing and developing Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML- IBM Rational Rose. Identified, researched, investigated, analyzed, defined and documented business processes and Use Case Scenarios

Confidential

Senior Business Analyst, Chicago, IL

Responsibilities:

  • Lead JAD Sessions, AGILE/SCRUM Sprint sessions, and/or Kaizen meetings to include stakeholders for process improvement and fact finding initiatives.
  • Used Lombardi teamwork’s and TTPRo for requirements capturing sessions to help document BPM and JAD Sessions for client presentations.
  • Traveled extensively between Atlanta, Chicago, Charlotte and the DC Metro area (East Coast-Division)
  • Worked as a Senior Process Consultant responsible for several implementations 24/7 Global shops throughout the Metropolitan areas.
  • Wrote user stories using agile/scrum methodology and performed tasks and backlog intervals.
  • Built and transcribed technical documents for review by stakeholders and conduct workflows with BPR applications.
  • Created Use cases with IBM Rational Rose UML application to help drive requirements home for stakeholders.
  • Created new business requirements documents (BRD) and converts them into detailed functional specifications documents (FSD) as input to design and development. And present them to clients for approval and sign-off.
  • Conducted research and made recommendations on BI products, services, and standards in support of procurement and development for customer needs using Microsoft Dynamics CRM and Confidential .
  • Evaluated and help determine which database/data warehouse components, including hardware, relational database management systems should be used based on project deliverables.

Confidential

Senior HCM Consultant, Alexandria, VA

Responsibilities:

  • Conducted Data mapping for "Specialized and technical experience" for "all" new vacancy announcement within the OPM guidelines.
  • Supported the Human Capital division at the United States Patent and Trademark Office (USPTO), Office of the Chief Information Officer (OCIO).
  • Customized clients CRM (Salesforce) System with the use of Microsoft Dynamics CRM and Rationale Pro applications to implement user friendly functionality within the customer database.
  • Shaped the opm.gov job assessment project implementation strategy, project plan and facilitated working sessions to document the technical skills "as is" state of the OCIO's workforce.
  • Key member of the Monster Hiring Management Project (MHM) team that will overhaul OCIO's job questions and answers assessment plan.
  • Provided direct support for Software as a Service and Confidential web applications to ensure consistency in job portal requirements per OCIO/OPM Guidelines.
  • Worked on Oracle EBS implementation of R/12 release management functions and assisted with requirements using ALM v.11.
  • Worked on implementation team to help them build out Confidential, BRDs and other workflow documentation to federal client as needed for deliverable schedules.
  • Provided documentation and job analysis of "as is" and "to be" processes to aide in the introduction of qualified into specific specialized areas such as GS2210 (Information Technology-DBA)-Database Administration.
  • Built a Best Practice Guide for new classifications supporting the annual 2012 OCIO Survey: responsible for analyzing data trends and compiling reports.

Confidential

Senior Business Consultant, Charlotte, NC

Responsibilities:

  • Performed data maintenance, research and exception reporting for the Product Detail Support Group, responsible for the consolidated list of securities traded.
  • Was responsible for monitoring and ensuring accurate and timely completion of QC tasks and AGILE backlog items.
  • Experience using IBM Rational tools and SaaS tools writing user stories, building UML cases.
  • Provided system support Trading System users by fielding questions concerning setup procedures, transmittal issues, and error messages.
  • Built, reviewed and updated inventories in the consolidated database, Phase 3/General Ledger Reconciliation systems, and the Arts funding system.
  • Worked with Asset Management functional tools to ensure and facilitate best practices were documented and reported using Congo's reporting tool.
  • Worked on Core jobs and Batch jobs including migrating Classic Screen 3.8 to FT 5.5 Screens.
  • Worked on STP workflow diagram extensions on creating new STD actions.

Confidential

Senior Business Analyst/ Change Analyst, Charlotte, NC

Responsibilities:

  • Worked on five separate projects tied into a mass production system overhaul program.
  • Provided interactions with JAD Sessions, Kaizen meetings, Stakeholder meetings etc. for process improvement and BRDs and performed GAP Analysis for client reviews and project charter requests for Confidential .
  • Was the hybrid liaison analyst between the business units and technical groups.
  • Monitored ATM logistics for both mobile applications and server portals to provide change requests when needed.
  • Provided project cost analysis in the areas of program / project metrics analysis, team communication, resource planning, risk analysis, report generation, and documentation control.

Confidential

Senior Business Analyst, Charlotte, NC

Responsibilities:

  • Gathered application requirements from users and subject matter experts, and prioritized required features to possibly contain scope.
  • Translated business requirements into detailed functional specifications as input to design and development using Requisite Pro.
  • Used Confidential to enhance tasks, human requirements, and to improve upon the Framework datasets and nodes within the testing environment for Confidential Database Mgmt.
  • Provided support to the test team by creating high-level test scenarios, reviewed detailed test scripts, and analyzed problem reports using both Confidential System for testing and using Omniture for reporting.
  • Worked with Confidential and IBMs Web sphere Business Process modeler to enhance requirements graphics and to build out test scripts more effectively.

Confidential

Senior Business Analyst/ Change Mgr, Atlanta, GA

Responsibilities:

  • Produced documentation and trained users on MS Confidential process flows and user scenarios.
  • Ensured project teams kept on schedule and under budget within the constraints of the project.
  • Conducted status review meeting weekly with business partner and project manager during testing to report status and defect analysis.
  • Effectively communicated with contract lead and team members to provide excellent support and feedback when deliverables were due.
  • Tracked deliverables for implementation and performed other change management duties as required. Including but not limited to leading meeting with stakeholders to discuss short falls or budget restraints.
  • Devised workflow plans (Pegasus) to meet aggressive timelines and successfully implement development concurrently with testing.
  • Helped manage Lombardi BPM processes, interactions and documents needed to resolve project issues.

Confidential

Senior PS Consultant, Charlotte, NC

Responsibilities:

  • Acted as business liaison for PeopleSoft HRMS systems integration and Oracle Financials; navigate through Discovery process and map systems requirements taken from the user community.
  • Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solution.
  • Developed and maintained strong relationship with business partners and internal/external team members to ensure the trust level of my work is transmitted correctly.
  • Participated in Sprint sessions and requirement forecasting meetings with Mangers, Developers and System teams.
  • Provided excellent communication skills with the ability to express business and technical concepts both verbally and in writing.

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