Business Analyst Resume McLean, VA - Hire IT People

SUMMARY:

Highly motivated top level performer with a solid background in systems engineering, and process improvement. Experienced in many aspects of ITSM including Change Management, network monitoring tools, and DoDI 5000.02.

TECHNICAL SKILLS:

Team Leadership/Team Player
ITIL v3 (4 certifications)
Lean Six Sigma Green Belt
SIPOC, LOVEM, SOPs, and Visio Flowcharts
Key Performance Indicators
Delivery and Transition Processes
Configuration/Change Management Strategies
Quality Management Plans
MS Office, MS Project, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst, McLean, VA

Responsibilities:

Authored the process improvement strategy the Case Management Systems Office (CMSO) delivery processes which was presented to the Director and Deputy Director
Created criteria for evaluating Change Management process maturity (based on CMMI)
Created process templates, flowcharts and SOPs for Change Management. Added KPIs and performance measures to Change Management SOP templates
Documented the process for integrating Enterprise Change Management into the Scaled Agile Framework

Principal Consultant

Confidential, McLean, VA

Responsibilities:

Supported organizational change and established governance processes reporting directly to the Deputy Director
Provided thought leadership to management as a member of the Tier 0 Confidential (USMC) Integration and Innovation (I&I) Cell
Tailored improvements to the DODI 5000.02 Requirements Transition Process (RTP), Change Management (ChM) process, and new product evaluation process

Principal Consultant

Confidential, Fairfax, VA

Responsibilities:

Provided thought leadership at the Interagency Program Office (IPO) for establishing governance and process improvement for Change Management and health data interoperability

IPv6 Transition Manager

Confidential, Ashburn, VA

Responsibilities:

Transition Manager for three teams in the first phase of the VA IPv6 transition project which put the VA ahead of other agencies
Team Lead for creating a comprehensive assessment of all the VA network endpoints

SME

Confidential

Responsibilities:

SME for performance measures the VA transition to Confidential over IP
Worked with the team to develop a comprehensive performance metrics matrix covering all aspects of the IT infrastructure

Business Process Analyst

Confidential, Manassas, VA

Responsibilities:

Partnered with the customer to create the Army NetOps Change Management Process Design Guide
Partnered with the customer to develop the ITIL - based KPIs, and Responsible, Accountable, Consulted, Informed (RACI) matrices

Operations Analyst

Confidential, Reston, VA

Responsibilities:

Systems administration for the for 252 Linux MorphoTrack 10-Print matching systems
Developed the performance metrics and Event Management strategy
Worked with the monitoring team to implement Foglight and Confidential Patrol monitors for the 10-Print matching application and to implement automatic event notifications

Senior Systems Engineer/ Senior Process Analyst

Confidential, Chantilly, VA

Responsibilities:

Worked with the customer to develop and author the Confidential Systems/ Subsystems Design Document (SSDD)
Author of the MHS Confidential data flows with Visio graphics
Author of the MHS Confidential data flow details in the MHS data flow matrix
Lead for systems engineering risk assessments
Systems engineer for a variety of HP-UX clusters, systems and applications
Author of the Confidential (MHS) Confidential Systems Operations Guide

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Business Analyst Resume

Mclean, VA

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