SUMMARY:

• A professional with 7 years of experience as a Business Analyst in Operations, Logistics, Education (K - 12), Mortgage, Finance, Retail and Business Intelligence Industry
• Experience working as a Project Coordinator and Technical Writer/Proposal Writer
• Hands on experience in providing and organizing Training for associates
• Experience as a Data Analyst and User Acceptance Testing (UAT)
• Proven skills in requirement gathering, requirement analyzing, designing, interacting with users & development team, business and design team.
• Strong understanding of Project Processes and great ability to work with teams to meet business requirements, create prototypes, wire frames, process flows and workflows.
• Significant exposure to various Software development Lifecycle (SDLC) methodologies like Agile Application development and Waterfall model
• Significant experience in planning and coordinating Joint Application Development (JAD) Sessions and managing effective interaction with on-shore and off-shore teams.
• Proficient in conducting various analysis including AS-IS and TO-BE, SWOT
• Experience in creating ER Diagrams, Conceptual, Logical and physical data models, Data Flow Diagrams, Process Flows and other Analysis and Design tools.
• Proficient in UML - Use case Diagrams, Activity Diagrams, Sequence Diagrams and Class Diagrams.
• Great ability to build Client relationships through frequent meetings, one on one interaction, and ability to converse with all facets in the client organization by utilizing elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping, and GAP analysis.
• Experienced in creating Business Requirement Documents (BRD), User Requirement Specifications and Functional Requirements (FSD), Training material, Presentations and Reports
• Experience in Microsoft Office PerformancePoint Server 2007 Monitoring and ProClarity Analytics modules
• Act as a liaison between Business units and IT team
• Experienced in coordinating with Quality Assurance Testing Team for preparation of Test Plans and Test Cases and also User Acceptance Testing activities
• Technical skills in SQL to extract data from database for the purposes of data analysis, data validation and testing
• Substantial exposure to the field of Retail, Marketing and Research & Development, Business Intelligence
• Experience in Microsoft Visio, Word, Excel, PowerPoint, Access, Microsoft SharePoint, SQL, Toad data point
• Expert at managing multiple projects simultaneously. Ability to work in team and independent environment with equal ease and efficiency
• Excellent written and verbal presentation skills

COMPUTER PROFICIENCY:

Programming Languages: C, C++, C#, ASP.NET, HTML, CSS, SQL

Framework: .NET Framework 4.0

Operating System: Windows XP/ 2000/2005/2007/ Vista

Tools: MS Visio, MS Word, MS Excel, MS PowerPoint, MS Project, MS Access, Microsoft SharePoint, JIRA, Wiki Confluence, Toad Data Point, SQL Server

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Responsibilities:

• Streamlined the operational business process areas
• Elicited requirements from Vendors to prepare the Business requirements document
• Designed the functional requirements document for Test Materials Return process, Materials Ordering and Order Processing
• Define the scope, functional specifications and the As - Is and To - Be process flow to support spring 2017 SAT, PSAT for State Contracts
• Designed the process flows for Testing Centers to support offsite testing locations for schools
• Performed Data Analysis to map states data to enrolment counts and order data
• Performed Data Analysis for Spring break schools, Implementation Planning kit orders and Offsite Test centers.
• Supported the Communications plan for the Schools for various the States
• Conducted weekly status updates of team activities and project progress

Confidential, Bethesda, MD

Business Analyst

Responsibilities:

• Maintained a routine Interaction with stakeholders and facilitated communication between the business and the IT department.
• Facilitated development of questionnaires and interviews for SME’s and business users in order to gather requirements while working in agile environment.
• Identified the process flaws in the existing system and recommended business process improvements through automation in the new system after analyzing and documenting as-is system and to-be system.
• Conducted detail business and process due-diligence in order to develop the functional requirement specification documents.
• Participated in JAD sessions for requirements elicitations with various stakeholders, developers, QA and management to identify critical success factors of application.
• Interpret data and performed data mapping to create mapping documents.
• Performed Data validation and testing
• Planned and carried all activities while working as a liaison between business users and developers to submit requirements and change requests.
• Extensively experienced for organizing and documenting requirements, preparing narrative use cases, writing business documents and reports in Pre- Testing phase.
• Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.
• Created artifacts such as workflow diagrams, use cases, data flow diagrams for different application modules
• Performed requirement walkthroughs with the Development and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs.
• Worked extensively with MS office suite for preparing status reports during project life cycle.
• Trained users to use the system and prepared related Training materials
• Maintain requirement documents, UML diagrams, meeting notes on Confluence
• Track and triaged development related tickets in JIRA

Confidential, McLean, VA

Business Analyst

Responsibilities:

• Gathered requirements using JAD (Joint Application Development) sessions with business users, Project Managers, developers and QAs
• Developed the system in Microsoft SharePoint for Web Content Management
• Gathered requirements from onsite and offshore Team leaders and documented the functional requirements specifications to design the complete SharePoint portal including various pages, web parts, lists and libraries.
• Assisted in design and development of the Web Content Management system and followed up closely with development team for successful completion of the Content Management System
• Closely monitored the page security access to each group of users
• Sent weekly dashboard reports to management with updates of the development process of SharePoint portal
• Designed discussion forums and virtual library in SharePoint portal to increase interaction and knowledge sharing among team members
• Worked with the QA team in Testing activities and assisted them in preparing test cases to validate requirements
• Performed User Acceptance Testing (UAT) to test the Portal
• Helped the team in defect status, meetings and monitoring the application till it was streamlined
• Recommended changes for methods, procedures, policies and workflows affecting the exchange of data and documents in the competency for the newly implemented Content Management system
• Provided training sessions for the Onsite and Offshore teams and prepared the SharePoint portal user guide.
• Captured the Competency progress in Activity Tracker
• Worked as an Administrator for the SharePoint portal to provide access to associates based on their roles and responsibilities
• Managed the teams assets and updated the monthly tracker
• Followed up with Project Managers to update the teams assets on server
• Managed resource resumes and allocation of onsite, offshore and bench resources to various projects
• Track all project documentation and Proof of Concepts
• Organized weekly status update meetings with Project Managers
• Managed the Competency Metrics
• Developed BI & DW Competency decks
• Developed Technology decks for BI tools
• Prepared the presentation of Proof of Concept (PoC)
• Developed Classbooks and Labbooks for Microsoft PerformancePoint Server 2007 Monitoring and ProClarity Analytics modules
• Prepared flyers and mailers for marketing the BI & DW Competency
• Research on HR Analytics
• Prepared Case studies for Projects done in BI & DW
• Created and Published the BI Newsletter every month

Technical Writer

Confidential

Responsibilities:

• Edited, structured, and rewrote technical proposals for RFP responses
• Organized the key business terms for data Glossary in RFP response documents
• Wrote manuals and documents related to Pre-sales presentation
• Developed Training Material for Retail domain training for New Joinees
• Prepared mailers, brochures and flyers for National Retail Federations Confidential kiosk

Confidential

Business Analyst

Responsibilities:

• Conducted Brainstorming sessions with SMEs of different divisions (Information Technology and Human Resources) to establish a thorough understanding of problem areas, the needs and the outcomes expected of the newly implemented Electronic Performance management system
• Gathered and documented employee feedback through one to one associate interviews using questionnaires
• Analyzed and documented the interview outcomes
• Submitted in-depth analysis of Employee Performance Management System, the pros and cons and suggested recommendations to improve the system
• Conducted weekly status meeting with various stakeholders
• Facilitated training between HR personnel, appraiser and reviewers