PROFESSIONAL SUMMARY:

• About 8+ years of industry experience as a Business Systems Analyst/Scrum Master in Healthcare Industry with substantial understanding of Business Requirements Gathering, Software Development Methodologies, Business Process Modeling, Data Modeling, Data Analysis and Business Intelligence.
• Have a Scrum Master Accredited Certification from International Scrum Institution.
• Thorough knowledge and working experience in Business Analysis andAgile - SCRUM, Waterfallmethodology.
• Interacted and organized meetingsbetween end-users, subject matter experts team, vendors, development and QA team and suggesting key enhancements and changes to the business architecture.
• Experience in managing and conducting JAD sessions, Brainstorming, Interviews, Surveys, Focus Groupsas well as Workshops and interacting with the internal and external Stakeholders to resolve issues.
• Worked extensively on Business Process Modeling, Gap analysis, Risk analysis, SWOT analysis, Feasibility analysis and estimation of ROI.
• Extensive experience in creating various artifacts including Business Requirement Document (BRD), Software Requirements Specification (SRS), Functional Requirements Document (FRD), Test Plan, Test Scenarios, and Test Cases as well as documenting project processes and procedures.
• Proficient in UML Modeling like Use case Diagrams,Activity Diagrams, and Sequence Diagrams with Rational Rose and MS Visio.
• Managed requirements and tracked defects working with HP Application Lifecycle Management (HPALM) and HP Quality Center (HPQC) and well versed in conducting various types of testing, such as User Acceptance Testing (UAT).
• Proficient with various tools such as Atlassian Jira, Team Foundation Server (TFS), and MS Project Professional for planning, tracking and managing projects.
• Expertise in creating Data Models, such as Conceptual model and Logical model in the form of entities and relationships to capture the user requirements properly in the underlying database.
• Practical knowledge of Data Warehousing architecture, implementation approaches, schemas, dimensional modeling and translating the business requirements into various types of dimensions.
• Experience in Statistical Modeling, Predictive Analysis and Forecasting.
• Ability to interpret, visiualize and communicate the data results.
• Strong math, problem solving, and troubleshooting skills.
• Cultivated experience in working with different web services such as SOAP,RESTful, WSDL, and UDDI under various architectures such as Three-Tier Architecture, and Service Oriented Architecture (SOA).
• Highly skilled in tracing requirements throughout the development process and verifying adherence to Requirements Traceability Matrix (RTM).
• As a certified Scrum Master, facilitated scrum teams working in the agile software development.
• Proficient in writing user stories (INVEST format) and handling the requirement churn. Efficient at facilitating estimation techniques such as Planning Poker, T-shirt sizing and Prioritization techniques such as MoSCoW, Kano techniques.
• Experience in designing claimsprocessing system interface API’s for automating and updating the systems.
• Experienced in Healthcare Pricing/Reimbursement, EHR (Electronic Health Records) and EMR (Electronic Medical Records) as well as environmental health and safety(EHS).
• Comprehensive knowledge of Healthcare Insurance including Medicaid, Medicaid Information Technology Architecture, Medicare (Part A, B, C, D),Medicaid Management Information Systems (MMIS) and Health Information Exchange.
• Experience in HIPAA compliance, HL-7, EDI Transactions (270, 271, 276, 277, 834, 835 and 837).
• Highly self-motivated, details driven with organizational capabilities in fast-paced environments requiring rapid working skills and working in cross-functional teams and adjusting to various work environments.
• Motivated to workindividually as well as a team player with excellent communication and interpersonal skills.

TECHNICAL SKILLS:

Healthcare& Compliance: EDI Transactions, HIPAA 4010 and 5010, MMIS, HL7, ICD-9, ICD-10, HIE,HIPPA regulations, Claims Processing, Provider Enrollment, Clinical Data

Database: MySQL, Oracle, Microsoft SQL server

Operating System: Windows 2000/XP/7/8.1, Linux, Unix, Mac

Business / Modelling Tools: MS Project, Tableau, MS Visio, IBM Cognos

Methodologies: SDLC, Waterfall, SCRUM, Agile, SAFe

Requirements Management: Rational Requirements Composer, Microsoft SharePoint

Visualization Tools: Rational Rose, MS Visio, StarUML, MockupScreens

Testing Tools: HP ALM, HPQC, Load Runner

Office Tools: MS Word, MS Power Point, MS Excel, MS Access, MS Outlook

ETL, BI and Reporting Tools: Informatica, IBM-Cognos, Tableau

Software Languages: SQL, HTML,XML, C, JavaScript

Statistical Analysis Tools: SAS (Data and Proc Steps, Macros, Proc SQL, ANOVA, REGRESSION) R (Packages, Data.Tables, Statistical Inference, Regression Models)

Data Warehousing: Data Marts, OLAP, OLTP, Multidimensional Analysis, Data Mining, Slicing/Dicing, Drilldown/Roll Up

Project Management: SDLC models, WBS, JAD, Project Scheduling, Cost and Time Estimation, Requirement and Business Analysis, MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Business Systems Analyst/ Scrum Master

RESPONSIBILITIES:

• Identified the existing technologies and performed the Gap analysis to understand AS-IS and TO-BE.
• Gathered project requirements, using techniques such as: JAD, document analysis, interface analysis, requirements workshops, and interviews with Subject Matter Experts (SME) and stakeholders.
• Facilitated the Scrum meetings- Sprint Planning, Daily scrum, Review, Retrospective and Product Backlog Refinement meetings with the Scrum development team.
• Maintained Scrum Artifacts like Sprint burn down chart, Product burn down chart, and Impediment List.
• Effectively Time boxed Daily Scrum meetings, maintained the record and analyzed all the scrum activities in the Scrum Retrospective meeting along with scrum development team.
• Assisted to break Epics into smaller user stories by applying INVEST model.
• Assisted the Product owner in prioritizing the product backlog using MoSCoW technique.
• Facilitated the estimation of efforts required using Planning poker along with Scrum team.
• Resolved impediments and conflicts of the team by addressing issues and help the team to perform better.
• Improved collaboration in the scrum team as the team is new to the process and helped people understand the work dynamics within scrum.
• Good knowledge on HIPAA ASCX12 version 5010 guidelines. Recommended changes for system design, procedures, and workflows in compliance with HIPAA/EDI formats.
• Assisted in creating Data Mapping, Data Model, ER Diagrams and used these artifacts to develop the Design Modelin accordance with FACETS Claims, Members, Providers tables.
• Worked with team in prototyping the User Interface (UI): created screen-mockups to review the requirements and provided feedback on the screen design, created ad-hoc screen mock-up to review with the users.
• Good understanding of Service Oriented Architecture (SOA), web services based multi-tierenvironment having presentation layer, logic layer and data layer.
• Defined requirements for client side validation&server side validation.
• Experience working with web applications that used web services and Ajax.
• Assisted in developing the User Interfaceof the system by using HTML, Java script, and CSS.
• Validated the requirements with the customers through surveys and questionnaires to make sure that the requirements are satisfactory.
• Performed compliance testing on 837 I and P, 834 EDI transactions. Provided weekly and daily status on testing directly to the Test lead and Project manager.
• Authored Test Cases for various Test Scenarios, documented UAT Plan, and helped managing defects and issues.
• Coordinated with Project Managers to resolve risks. Assisted in User Acceptance Testing (UAT) the system for compliance with the HIPAA and EDI.

Environment: Hybrid-Scrum, MS Office (Word, PowerPoint, Visio),JIRA 6.0, SQL Server, AJAX, HTML, CSS, XML, JavaScript, SharePoint 2013.

Confidential, Indianapolis, IN

Business Analyst

RESPONSIBILITIES:

• Conducted JAD sessions to gather requirements; created Vision document and Business Glossary. Worked on business rules for the application.
• Performed Impact Analysis, Feasibility Study, Cost-Benefit Analysis and Return on Investment (ROI) in order to mitigate certain risks associated with the achieving the project objectives.
• Performed GAP Analysis and documented the gap between the existing system and desired system.
• Developed a high levelBusiness Requirements Document (BRD) and Functional Specification Document (FSD) and had them base-lined from the business owner.
• Performed Change Management by handling change requests by performing change impact analysis on business and technical impacts, and getting the approval from the Change Control Board (CCB), to make the appropriate changes.
• Worked with GUI development, requirements creation/design to create the initial UI wireframes, and developed Mockup screens and prototypes using MS Visio.
• Created Use Case document by specifying actors, normal flow, alternative flows for all use cases.
• Created activity diagrams to represent the current state business process, context flow diagrams to identify the interfaces and the data flow of the system, and sequence diagrams to specify the order of interactions.
• Constructed Requirements traceability matrix to determine the source of the requirement, to ensure all requirements are met and to locate affected system components when there is a requirements change.
• Used MS Project Professional to manage schedules, deadlines, resources and the project tasks.
• Created Dimensional Model with Lead Architect, ensuring the historical data is properly stored, and the requirements are properly for data mining.
• Coordinated with data analysts for assisting the Data mapping process, and Data extraction and Integration using the Informatica Powercenter from the existing systems.
• Generated Data Mapping Sheets for transfer of data from the source systems to target systems.
• Assisted in Creating a OLAP schema after analyzing the requirements.
• Worked with data analysis team to analyze and perform data manipulations using SAS and R softwares.
• Used Tableau to perform various different visualizations, and for generating reports.
• Used SharePoint 2013 for content management.

Environment: Waterfall, Microsoft SQL Server, Informatica Powercenter 9.5, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), TFS, Balsamiq, Erwin, Tableau 7.1, SAS 9.1.

Confidential

Business Analyst/ Scrum Master

RESPONSIBILITIES:

• Conducted multiple requirement gathering sessions & utilized techniques like brain storming, interviews & task observation.
• Thoroughly studied AS-IS process and analyzed TO - BE requirements and created GAP- Analysis Document.
• Used wire-frames, mock up screens to created prototype to validate & clarify requirements.
• Followed Agile-scrum framework as a SDLC method.
• Acted as a Liaison between Business sponsors & IT teams.
• Utilized Current Medicaid Information Technology System (MITS) Provider subsystem data map and the Department of IT data map to create crosswalk documents.
• Worked with UI team to finalize the user interface document.
• Used techniques like MoSCoW& KANO approach to prioritize backlog items &Time Boxed sprint ceremonies.
• Used INVEST model to write user stories & Planning Poker, Relative weight method to estimate user stories.
• Used VersionOne to manage sprint artefacts like Product and Sprint Backlogs, Impediments list, and Bugs.
• Helped in preparingAcceptance criteria, Test cases& Managed Requirement churn by incorporating changes to product backlog.
• EffectivelyTime boxedand facilitated Daily Scrum, Sprint Review, Sprint Retrospective, Backlog refinement meetings.
• Resolved impediments and conflicts of the team by addressing issues and helped the team to become a ‘self-organized, self-managed - a learning team’.
• Utilized MS-Visio to convert requirements into Conceptual and Logical Data models.
• Used Data mapping documents to analyze source and target database, analyze data integrity, and identify areas of improvement.
• Used high level data maps of source to target& assisted in drill down to low level data,
• Was involved in testing methods such as integration testing, system testing and regression testing.
• Developed and implemented Structured Query Language (SQL) queries for quality & data integrity testing.
• Performed Client-side validation &Server side validation.
• Utilized SharePoint to manage project related documents.
• Worked closely with other team business analysts to enhance coordination between different team.

Environment: Waterfall-Scrum, VersionOne, Visio, MockupScreens, SQL Server, JavaScript, HTML, CSS, Tableau 7.1, SharePoint 2013.

Confidential, Bluffton, SC

Business Analyst

RESPONSIBILITIES:

• Gathered knowledge on HIPAA 4010A rules and regulations.
• Facilitated and managed JAD sessions with Business and IT managers, developers and testing team, and SMEs, to gather functional and non-functional requirements.
• Understood Business Logic, User Requirements and Test Objectives to develop Use Case Scenarios and Test Cases
• Configured HIE API to allow user applications to communicate with the modules of the system.
• Performed GAP Analysis for the modules in production, and performed Impact Analysis for proposed enhancements
• Gathered requirements from the client, documented the System Requirements and GUI Specifications.
• Closely worked with the design team to design UI solutions for improved usability and user satisfaction.
• Documented Use Cases for various scenarios, test cases from the use cases, to exercise all possible variations.
• Created Use Case diagrams, Activity diagrams, and Sequence diagrams.
• Tracked and maintained stakeholder requested enhancements and changes using Traceability Matrix.
• Worked in a shared services environment, with understanding of Service Oriented Architecture (SOA).
• Performed Change Management by handling change requests by performing GAP/Impact analysis on business and technical impacts, and getting the approval from the Change Control Board (CCB), to make the appropriate changes.
• Demonstrated understanding and experience with SQL queries.
• Illustrated the Business Process Flow, using UML Methodology and Data Modeling techniques.
• Conducted User Acceptance Testing (UAT) of the final product with the business users.

Environment: Waterfall, Balsamiq, MS Visio, Informatica, IBM Cognos, MS Project, MS Office, MySQL, HP QC.

Confidential

Business Analyst

RESPONSIBILITIES:

• Worked closely with the Pharmaceutical sales team to gather requirements and understanding the process of allocation planning and management.
• Documented BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams.
• Worked with Quality Control Teams to develop Test Plan and Test Cases.
• Worked with UI team, prepared wireframes and mockups to finalize the user interface requirement document.
• Interaction with the developers to report and correct bugs.
• Worked with SQL queries for data manipulations.
• Performed data cleaning, data validation, data analyses, and resporting usingExcel, SAS

Environment: Waterfall, Oracle PL/SQL, IBM Cognos, MS Project, Excel, Word.

Confidential

Business Analyst

RESPONSIBILITIES:

• Reviewed the business process and possible improvements based on user requirements.
• Interviewed HODs and end users, asked detailed questions and carefully recorded the requirements in a format that can be reviewed and understood by both business people and technical people.
• Conducted GAP Analysis of current state (As-Is) and proposed state (To-Be) situations.
• Analyze business requirements and segregated them into high level and low level.
• Defined Data Models, created Use Case Diagrams, Activity Diagrams, using UML methodology.
• Prepared workflow diagrams, analyzed AS-IS and TO-BE scenarios, designed new process flows and documented the business process and various business scenarios.
• Performed Change Management by handling change requestsand Change Review Board (CRB), to make the appropriate changes.
• Analyzed the requirement backlog of application enhancement; performed requirements analysis.
• ConfiguredAPI to allow different department applications to communicate with the centralized system.
• Integrated static data with other systems to maintain a central repository of common data.
• Involved in the calculations and documentation using MS Excel, MS word, and PowerPoint
• Participated in data modeling, planning, designing, and implementation of the data warehouse.
• Produced data mapping and data definition documentation.
• Involved in reviewing and writing Functional Requirements.
• Conducted and participated in Joint Application Development (JAD) sessions with business users.
• Performed the user acceptance test (UAT) and suggested recommendations for the application.
• Worked with SQL queries for data manipulation.
• Performed data analyses, data validation, and resporting usingSAS.
• Maintained complete documentation of the entire process along with all its activities.

Environment: Waterfall Methodology, MS Visio, MS Excel, MySQL, UML.

Confidential

Business Analyst/ Data Analyst

Responsibilities:

• Involved in high-level requirement meetings with business users and SME’s to understand the requirement.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels (external vendors, business partners and internal IT teams).
• Coordinated and facilitated weekly Project Status Meetings, record and distribute minutes.
• Generating responsiveness, turn around time related metrices and performance Dashboard to the management on a weekly basis.
• Weekly project status reporting, tracking milestones, issues, risks and action items.
• Attended weekly change request meetings to document changes and implement procedures to test changes upon completion.
• Collaborate with external teams and stakeholders to make sure the team is in the right direction and provide necessary inputs.
• Worked with UI team to finalize the user interface document.
• Worked on periodic maintenance releases of applications including enhancements and defects.
• Made sure that data was inserted, updated and deleted accordingly using various SQL queries.
• Maintained Requirements Traceability Matrix to ensure all the requirements have been met.
• Performed data clean up and manipulations on disorganized and complicated data form various domains, such as: Biophysics, Medical devices, Pharmaceutical and Physical sensors.
• Performed data analyses using statistical packages and languages such as SAS.
• Participated in development of statistical analysis projects, algorithms and new methods.
• Conducted research on analytical techniques and translate that research into usable solutions.
• Prepared detailed technical documentation such as workflows, scripts and diagrams.

Environment: Waterfall Methodology, MS Office (MS Excel, MS Word, MS PowerPoint), SQL server 2005, SAS.