OBJECTIVE:

To acquire a full - time position as a Business Analyst in an Organization offering challenges and career advancement in a stimulating, innovative and fun work environment, with opportunities for growth and more experience.

CAREER SUMMARY:

• Excellent oral and written communication skills
• Excellent team player, leader and innovator
• Detail oriented with strong organization and time management skills
• Thorough knowledge of the Software Development Life Cycle (SDLC) with experience in multiple business domains
• Experienced in Agile and Waterfall methodology with detailed knowledge in various phases of requirements gathering, analysis, design, development and testing,
• Collaborated with cross functional teams to gather and document business requirements
• Experienced in maintaining product backlog, working with product management team to ensure that features are prioritized with key user scenarios
• Experienced in transforming user requirements into functional and non-functional specifications
• Experienced in UML with emphasis on Use Case and Workflow diagrams
• Experienced in facilitating elicitation sessions, planning sessions, daily stand ups, walkthroughs, interviews and JAD sessions
• Exposure to training internal/external stakeholders on system functionality

SKILLS:

• Excellent communication skills
• Team building skills
• Business Improvement
• Business Process Modelling
• SDLC Project Management
• Communications coordination
• Impact Analysis
• GAP Analysis
• Excellent Computer skills- Microsoft Office packages (word, excel, power-point, outlook, MS Visio)
• Caliber Requirement Management Tool
• SERENA Business Management Tool
• Basecamp Project Management Tool
• SQL & retrieving queries in Oracle DB
• HP ALM (Application Lifecycle Management)
• Lucid Charts
• Driving skills 

WORK EXEPERIENCE:

Confidential, Laurel, MD

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Solely responsible for eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, and work flow analysis on a Healthcare Benefits Verification System Project at Confidential
• Lead the effort to effectively communicate and collaborate with external and internal Stakeholders and Subject Matter Expert (SME)s to analyze information needs and functional requirements and deliver the following artifacts as needed: Acceptance Criteria Documents, Functional/ Non-Functional Requirements Documents, Business Requirements Documents, Use Cases, Process Flow Diagrams, GUI designs.
• Collaborate with project team in planning, coordinating and implementing Quality Assurance (QA) on various phases of the SDLC in an Agile environment.
• Worked independently with users to interpret business needs and translate them into application and operational requirements.
• Worked independently with end-users to define concepts and clarify Functional and Non-functional Requirements on daily basis.
• Facilitated Joint Application Development (JAD) sessions with project stakeholders to capture business rules, processes and system requirements for clients.
• Gathered and documented the architectural plans for migrating system application from a legacy platform to web-based architecture.
• Served as the SME for the Software Change Request (SCR) process to effectively manage all change requests needed for the application.
• Utilized MS Visio to create various flow charts, use case and sequence diagrams to provide detail outline of the various actors of a system and how the various components of the system interacted.
• Conducted frequent meetings to interview Stake Holders, Contract Points of Contacts (POC)s, Subject Matter Expert (SME) to gather and document business needs and translate them into Functional Requirement Documents (FRD).
• Serve as conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• Interact regularly with clients of varying associations/management levels to gather and analyze business requirements and interpret business needs and issues to design solutions that will solve technical and/ or business issues.
• Have extensive experience with Business Process Re-engineering (BPR).
• Participate in Daily Scrum meetings for on-time project delivery.

Confidential, Baltimore, MD

BUSINESS ANALYST

Responsibilities:

• Conducted JAD sessions with SMEs, developers, end users and other stakeholders for open and pending issues.
• Participated in the organization and development of mobile application to enable businesses communicate with customers on the mobile platform.
• Performed analysis on existing systems, recommended enhancements, and implemented strategies to streamline current processes using UML.
• Estimated, raised revenue and Subsequent ROI form towards effective deployment of curriculum aimed at addressing key skill gaps and risk assessment matrix.
• Assisted in writing Test plan, Test cases and participated in UAT sessions.
• Participated in all aspects of verification including feature testing, functional testing, unit testing, regression, load and performance testing.
• Worked with business users to identify functional specifications & gathering of requirements.
• Developed and managed all requirements specification documents, process diagrams, use case index and use case diagrams.
• Created traceability matrix to trace each requirement to the design element and to ensure that all the user requirements have been implemented correctly in Serena Business Manager.
• Responsible for managing all Software Change Requests (SCRs) and conducted impact analysis and maintained constant communication with Change Approval Board (CAB).
• Facilitated Change Management Process from Request for Change (RFC) to implementation and review.
• Provided end user training and developed training documentation
• Utilized Agile methodology during the project using HP ALM Suite tools product.
• Ensured that all team members had clear understanding of requirements well enough to execute the solutions to meet acceptance criteria.
• Worked together with developers and subject matter experts to establish solution and analyze tradeoffs between usability and performance needs.
• Review functional and design specification.
• Explain objectives, problems and risks in helping to determine priority of requirements.

Confidential

BUSINESS/ REQUIREMENTS ANALYST

Responsibilities:

• Participated in Joint Application Development sessions with project stakeholders to capture business rules, processes and system requirements for a Loan Application System.
• Analyzed customer’s needs, and determined requirements to anticipate and resolve issues and find solutions by means of automated systems.
• Facilitated interviews with end users to capture user requirements, business procedures, and identify system requirements.
• Participated in JAD sessions with project stakeholders for defining business requirements for other business redesigns.
• Coordinated and modified user requirements in terms of existing and projected computer capacity and capabilities.
• Participated in testing current systems to benchmark against newer redesigned systems.
• Developed and documented Business Requirements, Technical Requirements, Test Plans and Test Cases for the image processing application.
• Help facilitate the solution selection in the decision-making process and provided the necessary information to enable the business to make an informed decision.
• Involved with all the phases of Software Development Life Cycle (SDLC) throughout the project implementation process.
• Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Confidential

MARKETING ANALYST

Responsibilities:

• Responsible for analyzing the effectiveness of marketing campaigns.
• Examined regular campaign's return on investment (ROI) for future management decisions for profitability purposes.
• Generated data used as part of the sales and marketing process for business improvement.
• Responsible for analyzing sales-related systems, compiled sales reports, and customer research for new strategy formulations.
• Developed marketing and sales proposals.
• Analyzed marketing metrics to identify cause and effect relationships.
• Conducted secondary research, including finding information from industry associations, statisticians and marketing experts with the use of various survey instruments.
• Evaluated demographics, prices, distribution channels, and marketing outlets.
• Responsible for designing new reports, based on existing data analysis and running existing reports to refresh the data.