SUMMARY:

• Dynamic and detail - oriented professional with hands-on experience in business and systems analyses;
• Complemented with outstanding skills in effectively working and providing support in completing projects with varying levels of complexity.
• Highly independent individual; capable of working with minimal supervision while still providing superior service and support.
• Articulate communicator, capable of negotiating well with clients and colleagues while establishing lasting relationships.

SKILLS:

Agile, Waterfall, SharePoint, Excel, PowerPoint, Access, MS Office, Harvard Graphics, Visio, Java-HTML, SQL, Oracle 9i, 10i, SAS, MS Server 2000, MS Query, WinSQL, Remedy, Goldmine, DoubleClick, Oracle - HRMS, IBM Clear Quest, JIRA, Dimensions, SAP - Solution Manager, Remedy v7.6, JD Edwards - Supply Chain, Salesforce.com - Taskray

EXPERIENCE:

Confidential, Leesburg, VA

SENIOR BUSINESS ANALYST

Responsibilities:

• Communicates with IT senior management and other business managers in the areas of Human Resources, Finance, Accounting, Supply Chain, Regulatory to ensure that their IT Business needs are met and provide consultation with business stakeholders to drive initiatives that Increase Revenue, Avoid Cost, and/or Optimize processes.
• Acts in a leadership position of concurrent high priority projects or a single large project
• Implemented AGILE methodology/processes to the company
• Assess the customer requirements; analyze the architecture of business events and data that supports the architecture; evaluates possible solutions; and presents recommendations to management
• Manages all aspects of systems analysis, design, development, installation, maintenance, and enhancement for mission-critical application systems for an assigned unit / area / or project
• Provides positive and effective direction to project team members, and integrates activities with other business and IT departments to ensure successful implementation and support of project efforts
• Communicates with IT senior management and other business managers in the areas of Human Resources, Finance, Accounting, Supply Chain, Regulatory to ensure that their IT Business needs are met and provide consultation with business stakeholders to drive initiatives that Increase Revenue, Avoid Cost, and/or Optimize processes.
• Functional liaison with technical team for issues or enhancements needing IT support, including working with users to provide applicable functional specifications and system testing of IT fixes and enhancements..

Confidential, Alexandria, VA

SENIOR INFORMATION SYSTEMS ANALYST, LEAD

Responsibilities:

• Provides leadership and mentoring to the team of business analysts, software developers, and QA testers during all phases of software development
• Manages the day to day operations of the Information System Project Support team
• Ensures that the projects deliver to client expectations on time and to budget
• Successfully implemented AGILE best practices into the Project Support teams
• Creates and maintains the Product backlog for multiple projects
• Acted as an AGILE coach to other departments within the organization
• Performs management duties and applies project standards to multiple concurrent projects.
• Completes mid-year and end-of-year performance reviews for all project team staff
• Responsible for coordinating all AGILE activities across a number of functional groups and external parties to include the Business Sponsors, QA team and Developer team
• Works closely with the business sponsors to understand project requirements
• Coordinates all project requirements gathering sessions with the Business Sponsors
• Writes software requirements, user stories, and acceptance criteria in a format that facilitates efficient and effective software development
• Evaluates processes for efficiency and effectiveness and provides solutions for improvement for all enterprise applications
• Uses modeling and prototyping techniques to envision and validate proposed solutions
• Develops high quality requirement documentation and artifacts to facilitate the work of the software developers and quality assurance teams
• Creates and reviews release notes, user guides and other application documentation
• Participates in the development of both short and long term enterprise application development planning

Confidential, Falls Church, VA

SENIOR BUSINESS SYSTEMS ANALYST

Responsibilities:

• Work with Remedy business owners and/or user representatives to collect, track, manage, oversee functional and non-functional requirements, and prioritize these requirements.
• Implemented the Agile - Kanban framework to the Remedy team and acted as the dedicated Scrum Master overseeing all major ceremonies.
• Created user stories and use cases according to specific requirements
• Documented and housed all user stories into JIRA.
• Back up Remedy team lead for all admin activities
• Create process documentation (CMMI), weekly status and milestones reports, and other key reporting activities
• Reviewed and processed Change Requests to support Configuration Change Control (CCB) activities.
• Prepared multiple required documents (Project Charter, ConOps, Risk Management Plan, etc.) and coordinated internal document preparation for CBP, Office of Information Technology (OIT) Project Planning Review (PPR) gate review.
• Work with Remedy business owners and/or user representatives to collect, track, manage, oversee functional and non-functional requirements, and prioritize these requirements into Jira.
• Work with developers to identify and resolve discrepancies between requirements and system functionality.
• Key member of the SAP Application Development team and the BEMS Remedy team providing functional support as well as other various tasks.
• Manage all aspects of change/work requests supporting key application development tasks.
• Oversee all change and work requests and ensure they are properly documented and actioned using various tools - SAP Solution Manager and Dimensions.
• Establish developmental/production baselines by identifying and controlling critical configuration items throughout the product lifecycle.

SENIOR BUSINESS SYSTEMS ANALYST

Confidential

Responsibilities:

• Support and actively participate in the systems requirements and specifications gathering, review and verification processes for the Custom Border Patrol (CBP) at the Department of Homeland Security
• Acted as the deputy Scrum Master providing requirements oversight and management to the team.
• Assist with the creation of a web-based K9 tracking system utilizing the Agile development methodology
• Provide functional testing of web based applications
• Develop, write and execute test plan and test cases based on design specifications and requirements
• Translate business requirements into system specifications and functional designs
• Support and actively contribute to the elaboration and execution of the various test strategies applicable to the systems projects
• Review and monitor execution and completion of system processes
• Establish and perform quality reviews of process outputs
• Perform activities required to produce system documentation (e.g., design specifications, user manuals) and provide end user training as needed
• Serve as the point of contact and client interface for data and functional analysis

Confidential, Herndon, VA

TECHNICAL BUSINESS ANALYST

Responsibilities:

• Led requirements sessions using various types of avenues (AGILE, JAD, ad-hoc)
• Created User Stories based on requirements gathered from business users/sponsors
• Collect and translate business requirements into functional design documents as it relates to the CRM and Enterprise Applications
• Built and managed multiple SharePoint sites for multiple departments for collaborative usage
• Managed multiple projects due to the company merger
• Completed research and analysis for post launch projects as well as for any new project efforts
• Built and authored system requirements related to software/applications development
• Generated data, process, and cross functional flows
• Build and authored positive and negative use cases from functional requirements
• Participated in technical design workshops
• Analyzed existing data and make recommendations based on analytical findings
• Managed post launch issues during grace period of launch
• Coordinated development efforts across multiple teams
• Supported various Revenue Migration projects for the combination effort of the two companies
• Supported project testing as well as Training support for multiple applications
• Facilitated bi-weekly touch point meetings between Customer Care and Business Systems

Confidential, Fairfax, VA

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Supported the Acquisition Visibility (AV) project providing enhancement support
• Created various Analysis of Alternative ( Confidential ) documents in order to assist decision makers in reaching the best decisions possible regarding various acquisitions
• Provided support in developing projects and providing on-going support of assigned products
• Provided assistance in gathering and translating user needs into the business requirements, functional specifications, data application and other artifacts.

Confidential

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Responsible for providing functional design documents to technical counterparts in the event the client requests a change or enhancement to the HRMS system
• Excelled in providing superior customer satisfaction to military customers (MSC - Military Sealift Command)
• Worked with the client to formulate system requirements and documentation
• Provided functional support in efforts of supporting the Navy Maritime Program
• Executed test scripts, documented functional requirements, and performed set-up tasks within the Oracle application.
• Supported developers by performing unit testing and entering data
• Translated business requirements into technical specification document per client request
• Analyzed business and user needs and revised existing system logic difficulties
• Acted as liaison between end-user communities, stakeholders, and service providers within an enterprise.
• Supported Confidential 1102 career development planning initiative
• Single point of contact for SupporTrax functional and technical questions.
• Provide guidance to the Program Support Team concerning content management
• Created and Maintained all user accounts

Confidential, Chantilly, VA

APPLICATION SUPPORT ENGINEER

Responsibilities:

• Excelled in a leadership role in the Problem Management Process, assuming issue ownership and providing technical guidance for major production issues.
• Provided support in monitoring the health of the system and addressing system issues proactively.
• Acted as an escalation point, both within Applications Support and for other departments within the company
• Demonstrated proper Remedy queue management and prompt issue resolution in support of meeting established SQI metrics.
• Provided technical support for major initiatives, such as FI launches and FI conversions.

Confidential, Reston, VA

CUSTOM DATA ANALYST

Responsibilities:

• Support the Sales and Client Service teams by producing ad-hoc analyses to support sales initiatives
• Extract, transform and analyze data using custom SQL queries from corporate data warehouse, then generate final reports and key findings.
• Implement efficient and repeatable processes for producing ad-hoc analyses.
• Key member of the search optimization team.

Confidential, Dulles, VA

ANALYST - YIELD MANAGEMENT/INVENTORY ANALYTICS

Responsibilities:

• Responsible for accurately retrieving/evaluating raw data from multiple databases using Oracle, SAS and MS Query.
• Provide various statistical and data manipulation and analysis for reoccurring and ad hoc reports requested by upper management.
• Created and utilized SQL to pull data for analysis purposes and created reports/presentations from findings.
• Complied data into reports which were utilized in pursuit of targeted business objectives.
• Query and analyze various metrics tracked by AOL’s databases on advertising performance, to be used for the purpose of pricing and planning for online advertising inventory.
• Played a key role in implementing and shaping the reporting practices of AOL’s Media Network department
• Collect external data concerning demographics, web audience measurement and advertiser expenditures as well as other forms of industry reporting and research for the Yield Management and Inventory Analytics team.

Confidential, Arlington, VA

PRODUCT MANAGER / INTELLIGENCE ANALYST

Responsibilities:

• Executed the Entry Level Brand Protection Product with Management level skills
• Using Confidential patented software, identified relevant intelligence collected from the Internet.
• Analyze the intelligence identified by Confidential technology, based on client-specific criteria, to assemble relevant findings and analysis.
• Managed 100+ client deliveries and production on an everyday basis.
• Assist in customer care (technical) and all aspects of the production of the entire range of deliverables and information products.
• Identify and communicate improvements to the client delivery process and departmental productivity.
• Help support company growth by assisting with presentations, value proposition papers, business cases, and proposals in support of sales efforts.

Confidential, Dulles, VA

DATABASE/ SECOND TIER AOL ACCOUNT MANAGER

Responsibilities:

• Responsible for Gathering and Analyzing Data pertaining to Yellow Pages, which dictates future business strategy
• Presents such Analysis and Recommendation in media format and written reports to management
• Manage AOL Self Serve Online registration account
• Assist in the creation and updating of databases using excel and access
• Support of Business Issues pertaining to both Customers and Vendors alike, utilizing their direct contact channels
• Analyzed and supported over sixty business issues per week for individual AOL Yellow Pages business partners
• Updated and maintained two separate AOL Yellow Pages Client Databases
• Trained and Supported over 15 Customer Service representatives
• Manage and complete multiple projects on a daily basis