Business Integration analyst Resume St. Louis, MO - Hire IT People

SUMMARY:

Using my skills, ambition, dedication, and education, I look to obtain a Business Analyst position with an industry leading company, while maintaining customer relations through quality, commitment, courtesy and teamwork.

SKILLS:

ICOMS Billing Conversions (Ft. Worth TX, 2004; Los Angeles CA, 2004)
NAS 2 DAC (Bay City MI, 2004; Escanaba MI, 2004; Eau Claire WI, 2005; Allendale MI, 2005; Alpena MI, 2005; Rockwall TX, 2005; Ennis TX, 2006)
Confidential Corp Assessment of Records (2004)
VOD (Video On Demand) Implementation (Saginaw MI, 2006; Wausau WI, 2006)
Revenue Assurance thru Active Equipment / Former Status (2005)
Revenue Assurance thru VOD Reconciliation (2005)
Alpena MI 1way to 2 way (2005)
Simultrans (All Digital) lineups (St. Louis MO, 2005; Janesville WI, 2005; Madison WI, 2005; Wausau WI, 2005; Eau Claire WI, 2006; Fond Du Lac WI, 2006)
GDI (Automated Tech Check in) Development & Implementation (St. Louis MO, 2005; Madison WI, 2006)
HSI Integration thru Aurora (automated billing) (2006)
VOIP/Telephony Integration thru Aurora (automated billing) (2006)
Bay City MI BSI change (2006)
Southern California NAVIC Implementation (current)

TECHNICAL SKILLS:

Operating Systems: MS Windows 3.1, 95, 98(SE), NT, Me, 2000(Pro), XP; MS - DOS; Red Hat Linux versions 6.2, 7.x; Slackware Linux versions 7.x, 8.x

Software: Microsoft Office Suite including Front Page, Publisher, Visio, and Project 2000, XP, and 2003, Corel Office Suite 2000/2002; MS Internet Explorer 4.0 thru 6.0, Netscape all versions; Confidential (Mars); Convergys ICOMS ver. 4.7.3 - 5.1.7.5 w/AS400, CSG ver.5.7.3, DST ver.5.00; SQL; IBM iSeries; Monarch Pro; Gateway Test Tool 2.4.1

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Business Integration analyst

Responsibilities:

Setup & Configure new or existing interfaces for deployment
Support internal/external customers with 15 minute response times
Work with Confidential (Mars) ticketing system to track and maintain issues
Compose training material for Addressability& Operation groups & conduct training
Compose/Gather material for projects and misc.
Maintain availability to work in an on - call environment 24 hours a day 1 week out of a month.
Created/Documented use cases for training purposes for UAT environments
Download, setup, & configure PPV packages for several ICOMS sites
Conduct bi-weekly revenue assurance tasks for PPV / VOD
Work with management to generate & analyze revenue pulls from special events (i.e. Boxing, UFC, Wrestling) and submit to finance
Work as moderator / meeting organizer for communication between vendors, management, and technicians.
Work as a liaison between management and business members

Confidential, MO

Tier 3 - High Speed Data - Lead Support

Responsibilities:

Created and facilitated process developments and tracking schedules for technical-based customer loss and retention
Compiled and analyzed weekly, monthly, and quarterly reports for process tracking and program development
Coordinated efforts between management, vendors, and staffed employees during the Site 100 ICOMS Billing conversion
Developed, implemented, and conducted training classes for new procedures in ICOMS for purposes of billing, troubleshooting, and retention.
Training for call center representatives over new billing systems and tools

Tier 2 - High Speed Data - SPECIALIST

Confidential

Responsibilities:

Provided technical support in an inbound call center environment to other High Speed Data employees and high speed internet subscribers
Troubleshot small LANs, WANs, TCP/IP connectivity, internet browsing software, hardware settings, and physical configuration
Launched initiatives resulting in more efficient technical support
Tracked issues to provide accurate information regarding ISP Network Status and product awareness

Tier 1 - High Speed Data - REPRESENTATIVE

Confidential

Responsibilities:

Educate customers on products and value in an attempt to retain their business as part of the Retention Team
Tracked, evaluated, and resolved issues concerning customers’ technical service and billing issues

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Business Integration Analyst Resume

St Louis, MO

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