SUMMARY:

• Around seventeen years of experience in Engineering and IT services for Banking, Confidential, Telecom, Retail and Process Engineering.
• Experienced in Business Analysis, Project Management and Delivery of projects in areas of ETL, Payment Processing, Fraud Management, Dispute Management and Fraud Prevention for Financial and Web Commerce for Retail industry.
• Strong domain competency in areas of Loan Servicing, Loan origination, Confidential Servicing, Confidential Default, Credit Card Fraud, Credit Card Disputes and Payment Processing for financial institutions.
• Strong domain competency in areas of online Retail, Web Commerce with special emphasis on aftermarket auto parts retail industry.
• Experienced in using Data Analytics and Data Mining Strategies for Business Analysis.
• Experience includes Requirement Gathering, Analysis, Project Planning, Testing Planning, Test Automation definition and Quality Assurance (QA) of Client/Server and Web based applications.
• Experienced in gathering business and creation of system requirements adhering to Agile methodology.
• Experience includes leading functional teams in all interactions with the stakeholders and documentation of requirement and design, GUI wireframe development and user experience driven process improvement.
• Experienced in auditing and validating project documentation conforming to SDLC standards.
• Experienced in creating data models and process flow diagrams.
• Experienced in working and delivering projects in multiple software delivery methodologies.
• Used Rational RequisitePro, Rational ClearCase, ClearQuest and Visio, MS Project to perform various activities of development life cycle.
• Extensive experience of working in cross - functional teams during requirements gathering and system analysis.
• Skilled at facilitating communications between technical team and business clients for system enhancement and defect resolution.
• Strong analytical and research skills with a hands-on approach to working with current and emerging technologies.
• Experienced in planning, scheduling and setting up environment for testing applications.
• Good understanding of Object Oriented Methodology and Capability Maturity Model.
• A self-starter, motivated team player with leadership abilities, excellent in communication and interpersonal relationship with ability to communicate across multiple levels.
• Certified Agile Scrum Master from reputed Scrum Certifying organization.
• Extensive experience in areas of process reengineering and optimization, multi-location development across geographies leveraging Global Delivery Model.

TECHNICAL SKILLS:

Programming: Java, C++, C, Visual Basic, PowerBuilder, SQL, PL/SQL, Unix Scripting, TeraData SQL, VB Script

Databases: Oracle 9i, Oracle 10g, Sybase, DB2, SQL Server, Teradata, IBM DB2, SOLR

SQL Tools: SQL*Loader, SQL*Plus, TOAD, TeraData SQL Client

Tools: ClearCase, ClearQuest, MS Project, MS Excel, MS Visio, HP Quality Center, HP Service Manager, Rational Rose, Clarity, Eclipse, Chordiant, Savion, DB Visualizer, FICO Debt Manager, TSYS TS2 Core Billing, Blaze Rules Engine, DigitalFuel ServiceFlow, Business Objects, WebLogic, IBM Web Commerce, SOLR Search Engine, SOAP UI, Certona Recommendation Tools, Tealium Tag Management Tools, ALS, MSP, CMOD, HP ALM, BITB (Back in the Black), SAAS, Business Objects, SharePoint 2010

Technologies: J2EE, XML, Microsoft VC++, Microsoft MFC, Audio Compression, Video Compression, Video Conferencing, Mainframe, Web Traffic Tracking, Real-time Shopping Recommendation, MQ Series, SOLR Search Engine, Web Tag Management, Monarch Data Mining, MSP, BITB, Web Technologies

Operating Systems: Unix, Windows Server, Mainframe, Linux

Software Methodologies: RUP, Agile, Scrum, RAD, JAD, UML, SOA

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Sr. Business Systems Analyst

Responsibilities:

• Perform Business and System Analysis for development of new platform, develop conversion plan, and identify process/workflow optimization approaches, Translating business requirement and Use Cases to System Requirements.
• Facilitate Story boarding workshops to develop user stories for sprint level activities.
• Develop testing strategy, test cases, implementation and validation strategy for system requirement
• Facilitate QA, test planning, test execution and test management.
• Perform defect analysis, defect review, defect management and communicate testing progress across all levels in the organization.
• Facilitate interaction and engagement between IT platforms teams and business for UAT issue resolution in various environment (Acceptance/Testing/Development) when project is following Agile and DevOps Methodologies.
• Manage requirements, testing requirement management leveraging testing tool like HP ALM. Project documentation and content management using SharePoint.
• Reporting program progress at multiple level of leadership and soliciting feedback.
• Led project team as a legacy system key Business System Analyst in implementation of ProMerit (COTS) Early Funding System
• Managing change management of system requirements while evolving business process revamps.

Environment: Sybase, SQL Server, Java, Weblogic, JMS, TIBCO, MS Excel, MS Project, Visio, Oracle, MSP, SharePoint 2010, HP ALM, Web Service, XML, MBMS ProMerit(COTS), Cucumber, Jenkins

Confidential, Richmond, VA

Sr. Business Systems Analyst

Responsibilities:

• Business Process Re-Engineering of existing business processes with participation from business line leadership.
• Facilitate process re-engineering and story boarding workshops for slotting them in Agile Sprints.
• Perform Business and System Analysis for development of new enhancement, enterprise wide conversion projects, identify process improvement. Business requirement development and translation of requirement to system requirement and system specification and Use Case creation.
• Develop testing, test cases, implementation and validation strategy for business requirements.
• Facilitate QA, test planning, test execution and test management.
• Perform defect analysis, defect review and defect management.
• Perform business analysis for business process improvement, business analytics for business data processing needs.
• Facilitate interaction and engagement between IT platforms teams and business for issue resolution (Production/Testing/Development).
• Manage requirements, testing requirement management leveraging testing tool like HP ALM. Project documentation and content management using SharePoint.

Environment: AS400, DB2, SQL Server, Advance Lending System, Monarch Data Mining, Visual Basic Script, Saas, MS Excel, MS Project, Visio, Oracle, MSP, SharePoint 2010, HP ALM, Sterling Commerce EDI, Web Service, XML, Bank in the Black Confidential Decision engine, PEGA Case management, Selenium HQ

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Performed business analysis for operational anomalies and process gaps.
• Provide Gap Analysis report and socialize across multiple level of leadership in operations.
• Developed business reengineering recommendation and business process monitoring strategy.
• Performed root cause analysis and remediation’s strategy development for these business process gaps.
• Created business requirements for IT solutions targeted to develop new capabilities and fix these gaps
• Collaborated with Operations Leadership and PMO office leadership to get approval for recommended solution and get funding for project funding.
• Managed business scope, requirements, and risk and implementation milestones.
• Reported progress of solution implementation across multiple level of leadership.
• Developed testing, implementation and validation strategy for business requirements. Project documentation management leveraging content management platform (SharePoint)

Environment: AS400, DB2, SQL Server, Advance Lending System, Monarch Data Mining, Visual Basic Script, MS Excel, MS Project, Visio, SharePoint 2010, Focus Web Reporting and Analytics

Confidential, Richmond, VA

Senior Business System Analyst

Responsibilities:

• Performed business analysis for operational anomalies, process reengineering, process gaps, systematic issues and failure incidents.
• Performed root cause analysis and remediation’s strategy development for these business process gaps.
• Present to leadership the analysis findings and drive approval process to create initiatives.
• Created business requirements for IT solutions targeted to develop new capabilities and fix these gaps.
• Facilitated interaction and engagement between IT platforms teams and business teams to appreciate explicit and implicit business needs develop use cases, wireframes and system specifications.
• Managed business scope, requirements, risks and implementation milestones.
• Conducted working session with business, stakeholders, multiple delivery teams to evolve project schedule and converge to achievable milestones.
• Developed testing, implementation and validation strategy for business requirements.
• Facilitated interaction and engagement between IT platforms teams and business teams.

Environment: WebLogic, DB2, SQL Server, Visual Basic script, MS Excel, MS Project, Visio, SharePoint 2010, Certona Recommendation Engine, Tealium Tag Management, SOLR, Web Service, HTML

Confidential

Business System Analyst

Responsibilities:

• Conceptualized complex business requirements and processes for projects in Collections and Recoveries on Tsys TS2 platform.
• Authored system requirements, functional requirements, use cases.
• Developed end-to-end process flow, data flow, and system integration diagrams. Maintained them as SME for knowledge management purposes.
• Analyzed enterprise wide IT system gaps and recommended solutions appropriate to long term IT and Business strategy.
• Provided business analysis and operational Analysis recommendations for Collections anomalies.
• Provided IT consulting for managing Business Issues, Risk event remediation, Regulatory Non Compliance Issues.
• Performed business analysis using data mining and data analytics for issue finding in Collections and Recoveries.
• Ensured accuracy and data integrity of operational reports for detective control and process monitoring.

Environment: TS2, DB2, SQL Server, Visual Basic, MS Excel, MS Project, Visio, Recon +, Oracle10g, PL/SQL, Ab Initio ETL, Teradata, KnowledgeLink, Java, XML, SOAP, Web Services, MQ Series

Platform Project Business Analyst

Confidential

Responsibilities:

• Partnered with client management to identify and specify business requirements and processes.
• Led team in creation of system requirements and functional requirements.
• Conducted working session with business, stakeholders, multiple delivery teams to evolve project scope, project planning, converge to achievable milestones.
• Negotiated of delivery milestones with multiple cross functional teams and stakeholders.
• Managed project scope, schedule, and communication.
• Developed expertise in use of Ab Initio ETL tool in credit card line of business.

Environment: Excel, MS Project, Ms Word, Visio, Ab Initio ETL, Teradata, Knowledgelink.