EMPLOYMENT HISTORY:

Confidential, Baltimore, MD

Senior Business Analyst/Project Manager

Responsibilities:

• Support developers, testers, and users with the implementation of the Serena Business Manager workflow tools used to automate business processes for product backlogs, change requests, and release management for the CMS Center for Clinical Standards and Quality ( Confidential ).
• Provide management and administration of Serena Software requirements management application, including project planning, product liaison, and user training in support of the Project Management Business Requirements (PMBR) initiative at CMS, including the Requirements and Release Management Process (RRMP).
• Interface with all stakeholders, including CMS management, development and testing personnel, technical support teams, BA leads and team members, to ensure the most effective integration of the Serena Dimensions RM software and the requirements’ management process using Agile methodologies.
• Create complex reports and dashboards using SQL for project managers to review and track project metrics.
• Create Agile - based project management applications and processes within Serena Dimensions RM to support CMS Agile requirements management initiatives.
• Conduct virtual and live classroom training on all functions of the requirements management software application, including targeted training for more difficult user tasks.
• Create instructional materials for all courses relating to Serena Dimensions RM requirements management application, including eLearning modules designed using Adobe Captivate.
• Perform upgrades, troubleshooting, and liaison services with technical experts to ensure that the Serena Dimensions RM application is fully operational on a 24/7 basis, including triage and tracking of critical issues.
• Pursue and implement new functionality for the software application, as well as recommend new methods for improving best practice adherence for the requirements’ management process to improve the performance of the BA teams and provide a higher success rate for the CMS’ objectives.
• Use XML to design and format the requirements management software templates for business analysts to enter new user stories, acceptance criteria, and business rules.

Confidential, Baltimore, MD

Lead Requirements Manager

Responsibilities:

• Worked with project managers on all work streams within the Patient-Centered Medical Home (PCMH) initiative to document the project’s vision, scope, and requirements.
• Identified and engaged the appropriate project stakeholders and subject matter experts to facilitate effective requirements’ gathering sessions or the ICD-10 initiative.
• Elicited requirements using requirements’ sessions, document analysis, storyboards, mockups, business process descriptions, and user scenarios.
• Wrote requirements specifications according to standard SDLC templates, using natural language simply, clearly, unambiguously, and concisely.
• Assisted the project team with defining any business rules, assumptions, external interfaces, dependencies, constraints, and other nonfunctional requirements.
• Led requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, testable, and traceable.
• Led peer reviews and approvals of requirements documents.
• Used HP Quality Center to enter, manipulate, and report on requirements.
• Managed requirements traceability and tracked requirements’ status throughout the project.
• Managed changes to base-lined requirements through the Confidential change control process.

Confidential, Woodlawn, MD

Senior Business Analyst

Responsibilities:

• Defined new web site requirements for the Centers for Medicare and Medicaid Services’ (CMS) MyMedicare.gov web site initiative based on wireframes (produced in Visio) and screen mockups, following SDLC methodology.
• Led Joint Application Design (JAD) sessions with CMS using PowerPoint presentations to review current web site functionality and to gather new business requirements for MyMedicare.gov web site enhancements.
• Used SharePoint for all documentation management, including requirements’ documents, design documents, mockups, and meeting minutes.
• Analyzed specifications and wrote business, functional, and system requirements for the Unified Provider Enrollment Process ( Confidential ) project initiated by CMS meetings with the four pilot State Medicaid Agencies and the CMS Program Integrity Group.
• Led the Provider Enrollment System (PES) team effort to analyze and document gaps between the State Medicaid Agency provider enrollment process and the web-based CGI-proposed solution.
• Led the PES team task to analyze the State Medicaid Agency automated provider enrollment data validation exchanges to develop the CGI solution for this new functionality.
• Coordinated the effort to finalize the State Medicaid Agencies’ state-specific data fields for the new online Provider Enrollment solution.
• Analyzed and wrote Confidential System Design Document (SDD) chapters using CMS-approved documentation templates and PPQA standards.
• Provided analysis of state Medicaid reports and how the Confidential project provided the best solution for the needs of the State Medicaid Agencies.
• Recorded and organized meeting minutes and tracked action items for critical State Medicaid Agency JADs.

Confidential, Woodlawn, MD

Senior Technical Business Analyst

Responsibilities:

• Worked closely with the Centers for Medicare and Medicaid Services (CMS) business project team and a third-party development team to research and design new system features for web-based security system, based on SDLC methodology.
• Wrote business and system requirements for the Individuals Authorized Access to the CMS Computer Services (IACS).
• Used the DOORS Requirements Management System to link and track business requirements, system requirements, and test cases.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Managed CMS change requests, using Access and Excel to create detailed reports.
• Reviewed User Acceptance Testing test cases to ensure that all business and system requirements were adequately tested.
• Prepared training manuals and PowerPoint presentations in support of the CMS Teradata project.
• Provided QA testing for web-based software application in support of CMS’ Recovery Audit Contractors Data Warehouse (RACDW) initiative.

Confidential, Woodlawn, MD

Senior Technical Business Analyst

Responsibilities:

• Gathered business requirements and followed SDLC development methodology for web-based healthcare applications for the Centers for Medicare and Medicaid Services (CMS).
• Worked with the Northrop system developers to write system requirements for Medicare Advantage and Part D web-based healthcare application.
• Used SQL to perform User Acceptance Testing for CMS mid-tier (web-based) Integrated User Interface (IUI) software product, as well as regression testing on base functionality.
• Performed QA testing and defect reporting for CMS BESST initiative for Community Based Organization/Customer Service Representative (CBO/CSR) project.
• Updated and maintained the system issues log, and coordinated the resolution of problems with the systems software team and Oracle DBAs.
• Wrote, edited, and maintained all documentation for the CMS healthcare systems’ applications, including system design documents, requirements documents, user manuals, and stored procedure documents.
• Organized and led meetings between CMS and system developers to discuss enhancements to current processing and application functionality to better meet the needs of the healthcare user community.
• Coordinated and provided training for customers, developers, and managers on both the web-based applications and the administrative tools for maintaining the applications.
• Designed and maintained presentations for use at customer training sessions, including software functionality PowerPoint presentation for a CMS convention.

Confidential, Pittsburgh, PA

Senior Technical Business Analyst

Responsibilities:

• Met with customers to develop new systems’ processes for automating manual functions, using standard operating procedure design and user workflow processes based on SDLC software development methodology.
• Coordinated the development of focused system specifications and software requirements with customers and system developers to build user-driven applications.
• Wrote test cases based on system requirements and provided data analysis and reports to ensure successful software coding implementation.
• Used SQL and M4IN to perform system database testing, including regression testing.
• Provided analytical support to resolve system defects identified during the testing phase.
• Ran SQL queries against Oracle database files to produce reports and support data for test cases.
• Authored project statements of work, including scope of project, interdependencies, risks, and assumptions.
• Developed requirements and test cases for a dual Highmark/ Confidential Medicare Advantage and Part D claims processing system project.
• Worked as the primary business analyst on a Medicare/Medicaid/Blue Cross compliance initiative, providing support for requirements and technical documentation.

Confidential, Pittsburgh, PA

Senior Technical Writer/Trainer

Responsibilities:

• Developed and maintained numerous chapters in the pharmacy product User's Guide, including detailed explanation of handling Medicare Part D prescription processing.
• Wrote test plans and ran test cases for enterprise-based pharmacy product implementation.
• Trained internal and external users on the pharmacy product, using the state-of-the-art PolyVision electronic board.
• Assisted with creating and maintaining classroom training materials.
• Used Macromedia Flash software to edit and author computer-based training modules for customers.
• Created and maintained the Glossary of Terms for pharmacy product end users, as well as for internal use.
• Assisted with conversion of FrameMaker printed documentation to a new web-based help system.

Confidential, Pittsburgh, PA

Senior Business Analyst

Responsibilities:

• Wrote functional requirements for the Revenue Estimation and Group Settlement ( Confidential ) project.
• Worked with customers and system developers to improve software functionality and design.
• Used SQL Plus and MS-Access to query Oracle databases for testing, reporting, and troubleshooting.
• Analyzed financial data and prepared both canned and customized reports for management review.
• Created test plans and conducted testing for the Confidential initial software release.
• Wrote all documents for Confidential project, including end user manuals and administrators guides, along with a robust web-based help system.

Senior Technical Writer

Confidential

Responsibilities:

• Designed, constructed, and maintained the first version of the Integrated Customer Information System (ICIS) web-based help using ForeHelp.
• Worked closely with software developers, business analysts, and end users on how to provide the most appropriate help products and documentation for users.
• Planned and implemented conversion of web-based help for users accessing applications via the internet.
• Designed new web-based help interfaces using current HTML and XML publishing standards.

Confidential, Oakmont, PA

Senior Technical Writer

Responsibilities:

• Developed and maintained all user documentation and documentation for database administrators, including training manuals, explaining how to install, configure, and use knowledge content software.
• Used WebWorks Publisher to convert FrameMaker source documentation into XML for web-based help systems.
• Met with users to discuss how to improve product documentation and troubleshooting methods.
• Assisted developers with software product testing for Knowledge-Pak Viewer help desk software component, and reviewed test plans for consistency and accuracy, and assisted with writing when needed.
• Acted as a resource for the web site software developers on web page design, organization, and maintenance.
• Wrote software upgrade announcements for customer releases.

Confidential, Monroeville, PA

Senior Technical Writing Consultant

Responsibilities:

• Created all software application manuals for company IT department, including the computer operations procedures guide, data center guide, and multiple systems’ guides.
• Worked on all system Disaster Recovery documentation, including procedures for software and hardware protection.
• Provided software review and testing for the Risk Assessment software application.
• Assisted with the development of various corporate department Intranet web pages, using Microsoft FrontPage and Microsoft Publisher.
• Designed and provided Microsoft Windows 98 training for Stadtlander Drug employees, including managers.

Confidential, Pittsburgh, PA

Senior Technical Writer

Responsibilities:

• Helped design and administer usability testing sessions, with internal and external users, to evaluate the effectiveness of Highmark's intranet.
• Worked on all facets of production of Highmark's managed care product documents, including writing, editing, and publishing.
• Lead writer for major effort to implement the new customer service software product for Highmark, which included work on all training program documents.
• Lead writer on project to implement the Intranet home page for Highmark's training department, using HomeSite web page software.
• Provided expertise and input on design and content issues, as well as authored several components of the Intranet site.
• Additional responsibilities included creating the physician’s office software newsletter, writing articles for the Information Systems Division newsletter, and working on the college recruitment brochure.