PROFESSIONAL SUMMARY:

• Overall 9 years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Business Process Reengineering, Translating Requirements into Specifications, Application Design.
• Expertise experience in Guidewire Policy Center and Billing Center configuration and Integration.
• Provided detailed walkthroughs to all stakeholders Strategic Team, Business Users, development and testing teams and ensured functional adherence for Guidewire Policy center implementation.
• Diverse experience in Property and Casualty, Underwriting, Guidewire, Rating, Reinsurance and Life Insurance with also having experience with the Business Object report writing.
• Expert in the Property, Casualty, insurance, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims.
• Experienced with personal line and commercial line of business.
• Worked on UAT testing and took signoff from the Commercial line of Property & Casualty businessusers.
• Strong business domain knowledge of Property and Casualty Insurance including risk, Policy Sales, Policy Administration System, Receivables and Payments, across different lines of business.
• Strong business domain knowledge of Property and Casualty Insurance including risk, Policy Sales, Policy Administration System, Receivables and Payments, across different lines of business.
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
• Insurance experience includes Personal Property Casualty and Commercial Product knowledge, Reinsurance for Commercial Property Casualty.
• Experience in Workers Compensation and Personal Insurance modules in Guidewire Policy Center.
• Worked on URL Process extensions to develop Web applications, client server technologies and Agile Core Web Services.
• Directly support Enterprise Services' executive team and business units by planning and executing strategy projects.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Experienced in SQL Server Reporting Service (SSRS), Executing Queries and Running Stored Procedures.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Casualty.
• Creating new, cancel, reinstate and renew existing policies for personal and commercial linecustomers.
• Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Well versed in project management tools like MS Project for project planning, Project scheduling.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance Home Owner Insurance and Crop Insurance.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Businessand Technical Environments.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project follow the Business Requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
• Worked on advanced features of MS Excel like V - lookups, Macros, Pivot Tables, Data Validation, Consolidation, Analysis etc.

TECHINCAL SKILLS:

Requirements Management Tools: Power Designer, Rational Rose, Visio

SDLC Methodologies: RUP, Scrum (Agile), Waterfall

Business Modeling Tools: Smart Draw, MS Visio, Just in Mind Prototype, Snag it, Axure

Project Management Tools: MS Office Suite-Certified Expert (Word, Excel, PowerPoint, Access), SharePoint, Confluence

Defect Management Tools: Bugzilla, Quality Center, JIRA, SILK Central

RDBMS: Oracle, MS Access, IBM DB2, SQL Server 2000

Programming Languages: SQL, UML, XML, Java, HTML, COBOL, CICS, VSAM, Mainframe

Operating Systems: Windows 8.1, 8, Vista, XP, Unix, Mac OS X

ETL Tools: Guidewire Data Hub Center, SSIS

Data Analysis Tools: Tableau, R Studio, Power BI, MS Excel (VLOOKUP, Report and Dash Boards, Pivot Tables), SSAS, SSRS

Languages and Tools: UML, Rational Rose, RequisitePro, Rational SoDA, Rational Clear Case, Rational Clear Quest, Mercury Test Director, MS Project, MS Visio, MS Office Suite, Bloomberg, VBA for Excel, SQL, PL/ SQL, Java, J2EE, C#, VB.NET, C++/CLI, Adobe Acrobat, PhotoShop, AutoCAD, 3D MAX Databases Oracle 8i/9i, MS SQL Server, MS Access

Environment: s: Windows … Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM 2013 SDK Version 6.0.0, UNIX (Sun Solaris, AIX, HP-UX), Linux, Mainframe.

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, Princeton, NJ

Responsibilities:

• Involved in Policy Center customization with BA/SME's and in validating according to the Auto Business process of Confidential .
• Worked on implementation and Guidewire suite integration; Policy Center with interfaces to all related systems.
• Developed Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front-end Guidewire Policy Center into the Application Database Tables.
• Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines.
• Evaluate Property and Casualty Insurance Companies functionalities, coverage and implement the changes in the software.
• Configured Guidewire Policy Center to fulfill client requirements for the Auto and Property personal lines of business.
• Performed GAP analysis for Billing Project. Identified GAPs between the existing system and the vendor's billing base product, Renaissance Billing System (RBS).
• Developed Guidewire Billing Centre, Billing Centre - Policy Centre User Stories for various work products.
• Product Integration and Configuration experience and knowledge on Guidewire Policy Center. Proficiency in Guidewire Insurance Suite, Studio, User Interface and Rulesets.
• Responsible for reviewing requirements, analyzing the requirements for implementing them using Guidewire Policy Center either by using the out-of-box solutions in Guidewire Platform or providing custom solutions on a case to case basis. As he has been trained in Policy Center.
• Aligned with the Guidewire Policy Center work stream and worked closely with Billing Center, Integration, Conversion, Agent Portal and Forms streams.
• Gather business requirements through interviews, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data through Guidewire Policy Centre.
• The project aims at modernizing Policy Admin systems and Billing system environment and gain increased flexibility in the policy admin process, by implementing Guidewire Policy Center and Billing Center from Guidewire.
• Created the workflow for Delinquency Process in Billing center, assignment/Trouble ticket assignment in Billing center.
• Customizing Charge Invoicing process in Billing center and update Renewal Process in Policy Center. Provide officially update logic in Policy Center.
• Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial Lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Involved in migration process from Mainframe, policy legacy systems to Guidewire applications.
• Configured Guidewire Policy Center to fulfill client requirements for the Auto and Property personal lines of business.
• Worked on Guidewire Policy Center with the Commercial line, Test Definition workshop, Test Strategy, Test Planning using Insurance Test Framework for Guidewire.
• Performed Policy and Billing Center Integration Testing on various Billing Instructions.
• Worked on Guidewire Policy Center with the Commercial line, Test Definition workshop, Test Strategy, Test Planning using Insurance Test Framework for Guidewire.
• Created the business process model using MS Visio for better understanding of the system and presented it to Project Manager and other team members for validation.
• Consumed set of web services and developed various UTIL classes required to populate the data in the Policy Center.
• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Strong experience with Guidewire and Insurance/Finance tools in Life Sciences, Property and Casualty domains.
• Provide AWD supports capture, storage and management of multiple types of incoming work and content such as paper documents, email, faxes, phone calls, Web transactions, voice and electronic data from other systems.
• Strong understanding of rating in Property and Casualty, worked on business and functional requirements to identify potential enhancements to AWD and develop requirements/specifications for testing AWD implementation.
• Have sizeable adequate hands on exposure in Workers Compensation, Commercial Insurance as well as Property & Casualty Insurance & its various intricacies.
• Worked on AWD to monitored the dashboards and analytical reports which provide the real-time access to mission-critical data.
• Worked on Property and Casualty insurance company as an Underwriter with Solid understanding in Property and Causality.

Business Analyst

Confidential, Bridgewater, NJ

Responsibilities:

• Functional knowledge of various modules of insurance like channel management, policy servicing, claims management, underwriting, reinsurance and finance.
• Worked on various products like Directors and Officers, General Partners Liability, Employment Liability, Construction, Fiduciary, Excess and Surplus Lines of Business.
• Worked on CRD (Consolidated Requirement Document) in identifying requirements eventually updating, creating and deprecating requirements
• Accountabilities include Microsoft Partner Business Planning, exceeding Sales and Revenue forecasts, Marketing plans and overall relationship management.
• Developing Dynamics reports based on layouts provided by client.
• Gathered complete understanding of a Claims life cycle and documented user story cards to capture this as system requirements.
• Act as a liaison for State Compensation Insurance Fund to all internal and external parties, requiring a working knowledge of various internal departments including Billing and Collections, Audit, underwriting, etc.
• Responsible for providing analytical support in the Design, Development and Implementation of Story cards
• Coordinated integration with Guidewire PolicyCenter, Guidewire Billing Center and other external applications.
• Worked in a fast paced atmosphere SCRUM and studied business processes, legacy application, and the corresponding Guidewire functionality and conducted requirements sessions.
• Underwrite workers compensation applications, Set appointments, meet monthly sales goals
• Obtained knowledge and wrote specifications for configuring business rules and functionalities in Guidewire.
• Interacted with Business as the Project Manager or Lead of BI reporting for the projects in BI scope
• Wrote specifications for tasks, activities, and Guidewire Contact Center.
• Extracting data by accessing Mainframe systems to make sure Oracle Insbridge rating premiums values are same as Mainframe.
• Designing and customizing data models for Data warehouse supporting data from multiple sources.
• Worked in accordance with the Agile/Scrum methodology for various phases of the business and created business vision, business architecture documents and mock reports.
• Involved in modifications & adjustments and 32 help desk tickets demonstrating determined work ethic and dedication to providing superior customer service.
• Established a Business Analysis methodology around the Rational Unified Process.
• Involved in extensive data profiling, data quality checks, data mapping sessions and business test cases for Provisions data.
• Review and process Workers Compensation claims. Self-verification on all medical bills entered to ensure quality and accuracy; maintained 98% or higher accuracy/quality rate.
• Provide data workflow, including legacy system profiling, mapping of data, documentation of business rule validations, and reconciliation of historical claims data for an enterprise integration of Guidewire ClaimCenter.
• Conducted meetings with IT, Testing and business to explain the Source to Target mappings and the business logic so as to be consistent in the final output/product.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Conducted Product reviews for Stakeholders and reported During PMO sessions to the Project manager.
• Interact with the group of users, sales and marketing team, business SME to prepare and update the Customer needs, Configuration requirement document (CRD)
• Worked extensively with MS Excel and MS access
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Have sizeable adequate hands on exposure in Workmen Compensation, Commercial Insurance as well as Property & Casualty Insurance & its various intricacies
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Analysed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS)
• Collected business requirements to set rules for proper data transfer from Data Source to Data Target in Data Mapping
• Managed the development and implementation of the Independent Agent payroll system, Property & Casualty Specialist compensation system, Telesales compensation system, contingent and bonus compensation system and several compensation contract agreements with the MetLife agency sales force
• Developed business requirement specification documents as well as high-level project plan.

Business System Analyst

Confidential, Portsmouth, NH

Responsibilities:

• Interacted closely with End users from Underwriting & Claims teams and SMEs to understand and gather the business needs and requirements.
• Maintained a problem tracking document tool called Remedy which monitored all incoming help desk tickets including customer assistant, break fixes, required modifications and elective enhancements.
• Involved in Logical & Physical Data Modeling. Database Schema design and modification of Triggers, Scripts, Stored Procedures in Sybase Database Servers.
• Prepared High Level Logical Data Models and BRD's (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Retrospective bill review, Quality assurance reviewer, Texas compensation bill fee schedule. Workers Compensation coding and medical record reviews
• Prepared Logical Data Models using ERWIN that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements.
• Involved in the Installation, Configuration Development of various CRM-related scripts and utilities
• Operational: Delivery Processes/Standards customized for needs eg: Guidewire projects, New Market area analysis, PM / PMO support
• Working on-site at Guidewire customer installations gathering requirements in a Business Analysis role during project Inception and during the development cycle.
• Transferring ClaimCenter and Guidewire platform knowledge to the customer staff and consultants in a Mentoring role.
• Responsible for providing inputs to the Project Manager in terms of scope, time and resources required on a project.
• Use Microsoft .NET development to extend and augment the Microsoft Dynamics CRM platform.
• Worked on several accounts involving complete system transformation utilizing Guidewire's PolicyCenter, BillingCenter and ClaimsCenter
• Wrote Business Request Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Coordinated JAD session with system analysts, development team, Project Management (PM) for application development and Pre-validation specifications.
• Review requirements and understand technical recommendations and constraints, and develop comprehensive and accurate functional specifications; Data Mapping, and process flows.
• Follow up with insurance carriers regarding payment for treatment for workers' compensation claims on behalf of the treating provider.
• Created documentation for training and Help Desk teams.
• Create and maintain WinRunner regression test scripts for the PPS systems
• Established a Business Analysis methodology around the Rational Unified Process.
• Defining test cases, creating test scripts, analyzing bugs, interacting with QA / dev teams in fixing errors and User Acceptance Testing (UAT)
• Developed project plans and managed project scope.
• Conducted JAD sessions between the end users and the development team.
• Involved in creating Stored Procedures for the claims application.
• Track and manage all Change Requests, using Rational ClearQuest.
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Documented and delivered Functional Specification Document to the project team.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.

Business Analyst

Confidential, Kansas City, MO

Responsibilities:

• Capture of Business Features and delivery of Business Requirements Document.
• Capture of Functional Requirements and delivery of Functional Requirements Specification.
• Capture of User Interface Requirements and delivery of User Interface Requirements Document.
• Capture of Reporting Requirements and delivery of Reporting Requirements Document.
• Capture of Non-functional Requirements and delivery of Non-Functional Requirement Document.
• Solid experience in property and casualty claims handling and production.
• Worked on GuideWire ClaimCenter implementation and Upgrade projects.
• Worked on GuideWire PolicyCenter & OneShield Policy Admin System implementation projects.
• Worked on Renaissance P&C Insurance Billing System implementation projects.
• Expertise in using the testing tools such as Mercury Quality Center (QC)/Test Director and Quick Test Pro (QTP).
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Played a key role in the planning, User Accepted testing, and Implementation of system enhancements and conversions.
• Participated in integrating Prudential's purchase of all states Variable Annuity business. This effort entailed interviewing technical and senior management staff
• Implement and maintain Property and Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Capture and Formulation of Business Rules and delivery of Business Rules Templates
• Met with client groups to determine project scope, requirements and plan. Utilized Rational Unified Process (RUP) to configure and develop process, and create BRDs.
• Analyze business requirements and segregated them into high level and low level Use Cases, Activity and Sequence using Rational Rose according to UML methodology.
• Derived Functional Requirement Specifications based on User Requirement Specification. Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.

Business Analyst

Confidential, Madison, WI

Responsibilities:

• Gather business requirements through interviews, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data through GuidewirePolicyCenter.
• Interacted with business heads to finalize the product backlog for the Guidewire application.
• Responsible for preparing Technical Documentation for code and design changes, completing PolicyCenter configuration changes and Unit Testing the changes.
• Conducting insurance rating on automobile policies. Going through numerous rating factors and coverage factors and creating excel worksheets to generate proper premium for customers.
• Resolution of disputes regarding premium increase from current to prior year for automobile policies. Having to manually rate current and prior year policies and submit a final report
• Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Point-of-sale related modules.
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Organize requirements into high level Use Cases and low level Use Case Specifications and modelled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams so that developers and other stake holders can understand the business process by using UML.
• Conducted interviews, to understand client needs and gather and analyze the requirements as well as JAD sessions with stakeholders throughout SDLC to resolve open issues.
• Analysed and Documented Business Requirement Document (BRD), Functional Specification Documentation, and System Requirement Documentation, using UML methodologies.
• Prepared graphical depictions of Use Cases, Business process diagrams, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules.
• Established a RUP (Rational Unified Process) centric business analysis methodology.

Business Analyst

Confidential, Moosic, PA

Responsibilities:

• Worked with stake holders / product owners under Agile - Scrum to prioritize the User Stories for Sprint
• Prioritized requirements by conducting brainstorming sessions with the Stakeholders.
• Analyzed the high level requirements and drafted the Statement of Understanding.
• Collaborated with development teams for design discussions and creation of data models.
• Collaborate with testing teams in creation of test cases, review and approval of the same.
• Assisted development team in understanding the requirements and answered their queries from business users.
• Assisted inTestPlanning, Test Case development, Functional and Integration Testing.
• Involved in Change Management process, using Requirement Traceability Matrix (RTM).
• Created stored procedure for generating reports using SSRS.
• Created Cross-Tab, Drill-down, Drill-through and Sub-Report using RDL.
• Created Tabular Reports, Matrix Reports, and distributed reports in multiple formats using SQL Server Reporting Services (SSRS) in Business intelligence development studio (BIDS).
• Written SQL queries to retrieve and validate data, prepared for data mapping document.
• Collaborated with all IT teams during deployment and Post production validations.
• Analyzed Requirements and created Use Cases and Activity Diagrams using MS Visio.
• Provided team status update weekly to Senior Managers of progress made on all aspects and milestonesachieved, got the feedback and shared with team to improve our performance.
• Assisted testers in developing a variety of possible test scenarios and test cases to ensure that the system built according the requirements in testing phase.
• Handled communication between business and technology.
• Provided project manager with regular status updates.
• UAT support and issue tracking and closure.

Environment: Agile Methodology, Sharepoint, Microsoft office suite 2013, MS Visio 2013, SQL Server 2012, TFS, SSDT, SSRS, JiRa, Lync 2013.