Senior Application Administrator/Business Analyst Resume Centreville,VA - Hire IT People

SUMMARY:

Results oriented Senior Business/Systems Analyst with over 20 years of experience and an extraordinary record of implementing business solutions that meet the needs of the organization. A proficient problem solver with an aptitude for innovation and solutions development along with an emphasis on exceeding client expectations.

PROFESSIONAL EXPERIENCE:

Confidential,Centreville,VA

Senior Application Administrator/Business Analyst

Responsibilities:

Improved company business processes and streamlined employee work processes by identify and define solutions that will maximize the value of business process while acting as Business Analyst and Project Manager using Agile Mythology for several Salesforce, SharePoint, and Security projects.
Gathered and document user requirements
Created Story Cards using: AS ‘requestor position’, I want ‘describe what the requestor is asking for’, so that ‘what will provide acceptance criteria
Manage the Story Cards for the project statuses and keep the customer up to date
Negotiate between stakeholders, programmers, application administrator, and user for the best solution available
Involved in morning standups for progress on the project and risks that need resolution
Create diagrams and flow charts to depict the solutions
Create training documents and train users on solutions
Advanced company objectives and consolidated labor resources within capacity by diligently accomplishing the following:
Administrate and support six individual Business Units, each with its own Business to Business (B2B), Salesforce Sales, and Services work groups, and their business processes.
Implemented e - Contract automation processes using DrawLoop and DocuSign within Salesforce for each business units
Managed Salesforce security with Profile and Role for objects, field, record types and page layouts
Configured application changes with workflows, permission sets, list views, and new or updated business processes within Salesforce
Resolved access issues for individual access and Okta Single-Sign-On issues
Created, managed, and documented SOX auditable process for financial application user access changes which totaled on an average of over 50 transactions and changes per month
Managed the Legacy Onboarding application for Human Resources and made changes as requested
Ensured company met its operational objectives within capacity as SharePoint ‘Site Collection Administrator,’ Project manage,’ and ‘Architect’ by engaging
Implemented SharePoint and Intranet from a Legacy Intranet entity
Designed, implemented, customized, upgraded and migrated solutions corporate-wide with over 600 users
Configured workflows, customized lists and libraries, automated processes, designed team sites and trained users
Improved employee morale and productivity by consistently maintaining an enthusiastic, organized and self-motivating disposition while working under pressure to meet myriad of concurrent deadlines
Monitored, updated, and maintained existing Cold Fusion home-grown legacy environment software systems interfaces to ensure that the interfaces exchange data properly and to support the current legacy environment
Mitigated company liability by ensuring consistent Sarbanes-Oxley Compliance when working with corporate entities and providing user access with Finance access, namely engaging in the following duties:
Working with the internal security manager and external Auditors (from Ernst & Young) to evaluate all finance access to establish internal controls and procedures for financial reporting, reducing the possibility of corporate fraud
Cooperating with DBA’s creating a middle application to request, monitor, and report on new hire and user changes for access with an approval process
Supported Users with customer service issues with SLA timelines
Completed an average of 150 ServiceDesk Plus requests per month for user issues which included access issues, software issues, configuration issues, training issues, and moving request to Mingle Application for managing Agile projects when the request was of project size
Worked independently with customers on their issues
Screen shared to resolve issues with customers outside of the office Confidential Select Accomplishment
Confidential Information migration from legacy intranet as implementing SharePoint for entire company in 6 months with one System Administrator to assist
Execution and delivery of the e-Contract project with extra functionality a week ahead of schedule
Expediting sustainable process for Onboarding and Sarbanes-Oxley audit unilaterally
Oversaw all corporate onboarding tasks (New hire, job change, Departure, Title Change, Supervisor Change) and simultaneously supported all the other applications Technical Proficiencies

Technology Experience: Oracle, SQL Server, MS Access, SQL, PL/SQL, InfoPath, SharePoint Workflows, SharePoint Designer, Okta Single Sign On, Scrum/XP Practices, Sarbanes-Oxley Internal Access Compliance, Mingle, Agile Mythology, Waterfall Mythology

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Senior Application Administrator/business Analyst Resume

Centreville, VA

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