PROFESSIONAL SUMMARY:

• TOGAF - 9 Certified professional with 10+ Years of experience in Information technology industry supporting Healthcare Insurance with Mainframe technologies interfacing other platforms like Java, MQ, Oracle.
• Responsible for Management and Delivery on Projects, Service Requests, Change Requests and Production support activity in adherence to predefined process of Customers and service providers, implemented them in real production environment with high quality and on-time consistently.
• A strong communicator possessing leadership, organizational, and team building skills with ability to grasp new concepts quickly and utilize them in a productive manne

TECHNICAL PROFICIENCY:

Operating System: Windows & Z/OS

Programming Languages: JCL, COBOL, CICS, MQ Series, Core Java

Database: DB2, IMS DB

Tools: ENDEAVOR, XPEDITER, FILEAID, ABENDAID, CONTROL M, SPUFI, QMF, ALTAI

Methodology: Agile, Waterfall

MANAGEMENT PROFICIENCY:

• Conversant with quality procedures which monitors the health of delivery around various lifecycle models Agile, Waterfall and Prototype on Fixed-Bid and Time & Material based projects. Adopted process improvement methods while execution of projects which considerably reduced the time, effort a value-add to Customers
• Issue tracking with in systems till closure as and when it arises, obtaining financial impacts by extracting data, planning for a feasible temporary workaround, identifying efficient tactical or strategic fix based on the affordability, playing role in UAT and implementing them in real production environment on time.
• Vision to provide “User-Exciting, affordable and high-performance products/deliverables satisfies stakeholder needs” using the obtained expertise so far with Mainframe and other interfacing technologies. To Work/Build challenging systems that handles enormous day-today transactions and diversified data.

PROFESSIONAL EXPERIENCE:

Confidential, Connecticut

Platform used: Mainframe

Languages used: COBOL/CICS/JCL/ MQ series

Database: DB2

Responsibilities:

• Played role Subject Matter Expert and Onsite coordinator handling a Team of 15 - 20 Members (* Handled up to 15k hours of project delivery hours)
• Lead a team on scalability/stabilization of existing billing strategic application which in-turn provided real time bill calculation and better ROI on overall maintainable and scalable cost.
• It Includes creating online interfaces with upstream system and new UI interface screens which provides various view of Billing data to Management for financial decisions, Customers, Front-End representatives and UAT/System Testing Resources.
• Responsible for the deliverables for assigned project end to end from requirement gathering till implementation and warranty support on time with better Quality.
• Lead a project on converting Legacy billing systems to new strategic billing system which Interfaces with many consumer platforms and also creating new business platform for Health care exchanges business with-in Confidential to support Affordable health care Act.
• Participate in project resource planning.
• Ownership and management of allocated team/account initiatives.
• Take responsibility for making key decisions to ensure the successful implementation of all initiatives.
• Quarterly and monthly project reports to senior management, including resources details, effort management, quality and productivity details in team.

Confidential, California

Platform used: Mainframe

Languages used: COBOL/IMS DC/CICS/JCL

Database: DB2/IMS DB

Responsibilities:

• Managing the delivery of multiple requests simultaneously from requirement understanding to implementation.
• Working closely with Business Analyst helping in clear requirement elicitation and understanding the client needs better.
• Provide regular and effective progress updates to Project Managers to ensure the management of any delivery risks or issues.
• RCA for ticket reduction and system optimization.
• Identify the regular manual tasks and work on automating those for cost effectiveness.
• Identify system-gaps, performance improvement scope or a new business process, plan the solution and present it to client as RFP.
• Review artifacts before delivery ensuring the design methodology, test scripting and code are as per the requirement need and per standards.
• Participate in project resource planning.
• Take responsibility for making key decisions to ensure the successful implementation of all initiatives.
• Weekly and monthly project reports to senior management.

Confidential

Platform used: Mainframe

Languages used: COBOL/IMS DC/JCL

Database: DB2/IMS DB

Responsibilities:

• Involve in requirements gathering phase of the project and perform series of analysis to identify the right impacted business areas and modules associated with it.
• Provide business and technically effective solutions for the requirements, in the form of design documents.
• Perform development and unit testing for the project.
• During the course of the project, clarify business and technical challenges.
• Ensure high quality deliverables by reviewing the tasks performed by the subordinates.
• Provide Integration, QA testing support and Implementation support. Also provide fixes for the pre/post production defects.
• Provide regular and effective progress updates to Project Leads to ensure the management of any delivery risks or issues.
• Used e-Tracker to track the effort spent for each and every task and status of the change requests, and defects support activities.
• Actively participated in preparing Metrics for the team.