SKILLS:

MS Office, SAP, ERP/ MPR Systems, Salesforce, Oracle R12, Ariba, Install Base, Edwards, Siebel, NetSuite, Apple Mac, iTrack, Espresso, eApproval and Budget tracker, and other web misc. applications. Import and Export documentation for shipping customs. Trade compliance and NAFTA Administration Regulations training.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Business Analyst

Responsibilities:

• Managed all order entry for HW, SW, Confidential Licenses, and Support Renewal activities for Global Operations. Activities included, but are not limited to: Customer Order Management and System Input.
• Order inquiries and followed - up shipment scheduling processing and customer contact/reporting.
• Updated Salesforce SFDC module with tickets status.
• Handled order change requests, managed daily visibility of order activity through Net Suite System.
• Interfaced with customers, sales representatives, supply chain and other departments regarding order issues, item number discrepancies and missing valid purchase order requirements. Orders were rejected and cancelled accordingly.

Confidential, Cupertino, CA

Operations Procurement Admin

Responsibilities:

• Processed internal business requests for hardware ordering. Working in the I Cloud Department Processing, tickets, ordering HW, SW, Licenses, Support and Replacements, Siri, Maps, and other Misc. expenses
• Reviewed requirements and request vendor quotes, reviewed and attached to PR's
• Tracked status of orders and updated systems and ISO Order Status Report.
• Communicated status of orders back to requestor(s) via Apple email
• Updated logistics information on PO's ( Confidential 's, shipper information and tracking numbers) by using iTrac, spreadsheets, eApproval, Budget tracker, and Apple web applications.
• Opened various Espresso tickets to GNS and GDCS to support the installation

Confidential, San Jose, CA

Purchasing Administrator Assistant

Responsibilities:

• Helped with projects throughout the company, to include accounting by verifying taxable on Spreadsheets and up-dating.
• Cleaning spreadsheets and updating with suppliers’ information for preparing for Audits.
• Requested Confidential supporting documents, put into BOX, and uploaded into Net Suite.
• Preview Purchase Orders to be printed, submit for signatures, scanned and uploaded into systems.

Confidential, San Jose, CA

Customer Installer Support

Responsibilities:

• Assisted Flooring Company by helping out with customer's order requests. Inventory count of purchased orders and verifying received materials for projects to be completed by installers.
• Conducted inventory of materials required for projects to be completed by installer
• Filling out forms with project details and expense reports to be turned into Accounting for payment.
• Assisted Floor Installer Techs with setting up, details, cleanup, and assisting with details, cleanup, and assisting with completing customer requests.

Confidential, San Jose, CA

Technical Sales Specialist & Logistics Associate

Responsibilities:

• Acted as a liaison for company's customers via our direct sales and marketing departments.
• Worked with global implementation projects and Domestic regions with R12, Modules in Oracle meeting SLA and Confidential SOX.
• Processed Incoming and Outbound shipments and arranged and directed delivery of products. Ships product samples and catalogs to support sales activity. Ran Backlog reports and Shipment reports daily to monitor volume on Install Base, Oracle R12. Submitted status of shipments by supplying tracking information to departments.
• Created sale order, purchasing order, invoices, Quotes and Export and Import Information.
• Processed sales orders, invoiced and reconciled for HW, SW, and Licenses in Oracle R12 and SAP

Confidential, Palo Alto, CA

Contract Service Operations

Responsibilities:

• Reviewed/Validated the install base records and service contracts of the customer
• Quoted out the install base contracts for the customer as quoted and renewal Policies.
• Renewed the expiration for Confidential contracts and Set up the Confidential contracts to be updated in Oracle and SAP, to match the Confidential order booked for Enterprise License Agreements.
• Involved in the quality check process for peers and trained new contractors
• Worked closely with the deal desk team and other business partners like corporate
• Systems ops and finance, to ensure accurate quotes and contracts are quoted and booked.
• Tracking shipments via Oracle or SAP for status on deliveries to resolve and created tickets in Sales Force, requiring extensive research in Oracle,
• Admin Company portal, verifying licenses and keys in customer portal database.
• Processed Software License in Oracle R12 and created Invoices in Install Base.
• Used FedEx and Confidential for domestic shipments, Confidential for all international shipments and inspected and audited shipment documentation before exporting CD's and instruction documents.

Confidential, San Jose, CA

License Access Support Analyst

Responsibilities:

• Handle incoming Confidential trial requests and order fulfillment, including order management, customer communication, and certificate pre-approval, for Flash Access Certificates.
• Managed the Portal and was in charge of cleaning it up after reviewing it.
• Updated licenses for customer's when required, Increased the number of licenses when required or decreased if no longer needed.
• Processed a hundred or more customer requests daily software License keys.
• Called customers to confirm validity of production certificate requests.
• Handled customer issues and ensured rapid escalation of issues that could not be immediately resolved.
• Handled the creation of manual Software License certificate requests for customers and internal users by issuing certificate keys.
• Approved and Rejected certificate requests in the Certificate System Site.
• Sent out information that would facilitate customer to understand upgrades and procedures on requesting Software License certificates and enrolling for qualification.

Confidential, San Jose, CA

Operations Asset Management Coordinator

Responsibilities:

• Analyzed IT department's Contracts Prepared Requisitions for software and hardware purchases, including maintenance for support contracts and renewals. Saved
• Procurement in Euro Ariba and SAP we save more than $10 million per year in cost avoidance.
• Coordinated documentation shipping and receiving using FedEx, USPS, Confidential and Confidential, and ordered all warehouse packing materials and supplies
• Obtained quotes for new purchases, for engineer projects and generated purchase requisitions in Ariba.
• Purchased hardware and software from vendors, negotiating pricing and terms.
• Created Invoices in SAP while working on Imports of RMA's which were logged and kept records to reconcile debits and credits accordingly. Logistics consisted of shipping out hardware and tracking shipments.
• Performed Data Entry for cleanup of asset database coordinated asset transfers across business units, Kept track of RMA updates for outgoing/incoming assets in database repository.
• Transferred assets from other data centers or by extracting from equipment not being used instead of purchasing to save money for company.
• Entered Data Entry for cleanup of asset database, while coordinating asset transfers across business unit

Confidential, San Jose, CA

Contract IT Analyst

Responsibilities:

• Analyzed IT department's Contracts Prepared Requisitions for software and hardware purchases, including maintenance for support contracts and renewals
• Coordinated documentation shipping and receiving using FedEx, USPS, Confidential and Confidential, and ordered all warehouse packing materials and supplies
• Obtained quotes for new purchases, new contracts, and renewal of contracts and generated purchase requisitions in Ariba
• Prepared requisitions for software and hardware purchases; including maintenance for support contracts and renewals for Enterprise License Agreements.
• Negotiated with resellers and vendors regarding purchasing of components, hardware software, and Licenses.
• Keyed contract information into ITM database. Extracted expiration and renewal dates, monthly and submitted to appropriate manager.
• Re-organized filing of contracts by color coding the departments.
• Prepared check requisitions, obtained signature approval and submitted to accounting for issuing of checks. Using Lotus Notes to verify check number, check issuance date, and confirm payment.
• Researched and source new vendors for software requisitions.
• Made initial decisions regarding data readiness for entry by insuring that all documents were executed before updating System.

Confidential, Milpitas, CA

Purchasing Agent/Buyer

Responsibilities:

• Planned and scheduled materials and services to meet company's production standards and maintained routine contacts with seller, buyer, contractor and city inspector to ensure that deadlines were met.
• Utilized Confidential, FedEx and TMS for company to ship returns or ship orders out.
• Requested tracking information from vendors and Logistics Departments to ensure time delivery.
• Kept the Corporate Expense log up to dated once a week according to bill receipts or purchase orders that were submitted.
• Formatted spending reports and forecast reports for the several departments including running backlog reports.
• Prepared requisitions for software and hardware purchases; including maintenance for support contracts and renewals.
• Purchased liquids, instruments, specimens, and dealt with Biotech suppliers regarding specs, terms, safety handling information, and pricing.
• Keyed contract information into ITM database and updated expiration dates, revs, pricing, and terms. Insured shipments were tracked to supply status of SLA's and tracking information to customers via emails.
• Obtained quotes for new purchases, new contracts, and renewal of contracts.
• Archived expired contracts for company according to procedures.
• Re-organized filing of contracts by color coding the departments. Prepared check requisitions, obtained signature approval and submitted to accounting for issuing of checks.
• Used Lotus Notes to verify check number, check issuance date, and confirmed payment, Researched, and sourced new vendors for software requisitions.
• Made initial decisions regarding data readiness for entry by insuring that all documents were executed before updating System. Generated Purchase requisitions in Ariba and processed PO's in SAP.