OBJECTIVE:

Analytical Business Analyst/Systems Engineer with software and hardware engineering experience and excellent reputation as a hard worker and successful team player seeking a challenging opportunity which utilizes my creativity, educational skills, and enhances my professional dexterity.

SUMMARY:

• Technical background and solid working knowledge of software development life cycle (SDLC)
• Experience in Development (using Java and MySQL), Code Deployment (Jenkins), Smoke test, QA test cases execution and UAT support (HP ALM), and O&M - Help Desk tier 2 (Salesforce).
• Expertise in Business requirement gathering, translate stakeholder requirements into various documentation deliverables such as: workflow/process diagrams and troubleshooting documents (MS-Office and Visio).
• Well versed in project management, status reporting, scheduling and planning (MS-Project, SharePoint, and JIRA). Helped project to save two months in development and testing phases.
• Act as a liaison between business partners and IT development team, consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and saved tens of Man-Hour efforts in O&M phase of the project.

TECHNICAL SKILLS:

• JIRA, DOORS, MPP, HP ALM, and Salesforce
• VISIO, Snipping Tool, SharePoint, Microsoft Office (Word, Power Point, outlook, and Excel)
• Java, MATLAB, MySQL, HTML, JSP, Jenkins, AutoCAD, and UML
• Protel, Altium, Pspice, edraw, Precision Tree, Website Editing, and Moodle

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Business Analyst / Senior Systems Engineer

Responsibilities:

• Provided Help Desk (Tier 2) support for the District
• Facilitated communication between technical teams and end users
• Identified gaps among Help Desk-Tier 1, O&M, and IT development team and coordinated resolutions
• Monitored, provided resolution, and reported on client problems and issues (Salesforce) regarding Healthcare/TANF/SNAP applications

Help Desk Support/Tier 2

Confidential

Responsibilities:

• Act as a liaison between business partners and IT development team
• Identified gaps among trainers, help desk-tier 1, and IT development team and proposed JAD meetings
• Analyzed, monitored, provided resolution, and reported on client problems and issues (Salesforce) regarding Healthcare/TANF/SNAP applications
• Elicited requirements, created Process/Data Flow diagrams and troubleshooting documents
• Assisted with proposal and contract writing efforts

Confidential

Responsibilities:

• Project planning and coordination
• Submitted Status Reports to management entailing completed milestones and tasks through CLIN, WSR, Traceability Matrix, JIRA, and MPP
• Participated in JAD meetings and conducted Brown Bag meetings for new hires
• Deployed codes, build, release, and Smoke Test in Development Team (Java, MySQL, Jenkins)
• Led Security Matrix test execution for Testing Team (QA) and UAT support (HP ALM)
• Designed and implemented end-to-end small enterprise web application (SDLC)
• Providing Curám Business Analyst services for Dept. of Health & Human Services.
• Develop and modify screen flows, screen mockups, and Functional Design Documents.
• Have good experience in Curam software. Good planning, coordinating, and monitoring project activities.
• Expert in leading projects, ensuring they are in compliance with established standards/procedures.
• Expert in business analysis and also in producing deliverable quality documents.
• Expert in using MS Office applications, MS Project and Visio. Writing functional, technical and performance requirements in software development environment.

Confidential

Business Analyst / Data Analyst, Washington, DC

Responsibilities:

• Worked with the stakeholder to elicit the business requirements and understand the business workflow; gathered and documented detailed business requirements and functional specifications in the Business Requirements Documentation; conveyed data to project manager and development leads.
• Expert in requirements gathering and documentation and following the Software development life cycle (SDLC) methodologies and good expert in documenting the business process, requirements, and test scripts.
• Expert in business analysis and also in producing deliverable quality documents. Expert in using MS Office applications, MS Project and Visio.
• Expert in developing the system requirements specifications (SRS). Created and maintained Data Dictionary to describe data flows, processes, data structures tables, fields, procedures, data type and other attributes of database and external entities.
• Researched case studies and articles on Data Analysis
• Elicited requirements
• Executed all SDLC phases of the program -MATLAB Coding

Confidential

Business Analyst / Associate Programmer, Washington, DC

Responsibilities:

• Actively engaged with Client, third party integration partners in requirements gathering, discuss Technological solutions.
• Conducted and lead requirements elicitation meetings with end users to document system requirements and management of these requirements.
• Managed all requirement and technical approach aspects of projects through entire SDLC. Responsible for analysis and testing and keep track of release requirements.
• Involved in writing and implementation of the test plan, and various test cases (UAT).
• Experience of working as a lead, senior and system analyst who has participated in all phases of project development: from project management, application facilitation, training, support, feasibility studies, Request for Proposal (RFP), Requirements gathering, Business requirement documents, product presentations, budgeting, planning, gap analysis, data and business analysis, process mapping, data mapping, testing, QA (quality assurance).
• Extensive experience in reviewing and understanding of Business & Testing requirements and writing detailed Test Plans, Test Cases, and Test Scripts.
• Excellent communication and presentation skills.
• Involved in strategic planning, time management, and scheduling
• Course administrator -entrepreneurship, human resources and finance management courses-, website editor, and social networking