Business Systems Analyst Resume Islandia, NY - Hire IT People

TECHNICAL SKILLS:

Computer: SQL (Oracle, SQL Server, MySQL), Excel (incl. VBA), SAP, Salesforce, AWS, SAS, SPSS, Access, Visio, Matlab, Maple, Minitab, EViews, Bloomberg, Reuters

Software: Agile, Scrum, Waterfall, Behavior - Driven Development, Software Development Life Cycle, Service-Oriented Architecture, Jira, GitHub, Zendesk, Confidential PPM

WORK EXPERIENCE:

Confidential, Islandia, NY

Business Systems Analyst

Responsibilities:

Designed Confidential ’s Clarity/PPM software for professional services and Salesforce’s Service Cloud for customer support departments.
Translated customer requirements to use cases and functional and technical documentation for international development teams.
Led projects to develop new financial forecasting tools and major system upgrade of Clarity/PPM.
Led project to transfer existing software documentation into modern Wiki platform using Confluence.
Worked as Scrum Master and Business Systems Analyst on scrum teams with Engineering, QA, and Product Management.
Resolved Tier 3 support issues with systems integrations and client billing and was ranked #1 in customer satisfaction.
Created SQL Queries, generated ad hoc reports for the Clarity/PPM software.
Heavy use of Agile, SQL, Salesforce, Waterfall, and proprietary middleware, integration, performance management applications.

Confidential, NY, NY

Business Systems Analyst

Responsibilities:

Translated customer requirements to features, use cases and functional designs.
Developed plan for migration from multi - instance hosted application to cloud-based, single instance multi-tenant SaaS.
Worked as part of Scrum teams with Engineering, QA, and Project Management.
Resolved Tier 3 support issues and identified opportunities for process improvement, saving the company over $1.5 million.
Created SQL reports of clinical data for major pharmaceutical clients to ensure data quality for the FDA.
Use of Agile, SQL, Jira, GitHub, Ruby on Rails, Automated Testing, and Amazon Web Services.

Confidential, NY, NY

Business Analyst

Responsibilities:

Managed $65 million of global market data and telecommunications for BP.
Created full financial reporting using SQL and Excel macros.
Automated business analytics and processes.
Organized BP's databases, catching incorrect billing and saving the client over $1.8 million.
Assisted on BNP Paribas, Adidas, and Time Warner Cable accounts.
Used SQL, SAP, Excel, and VBA.

Confidential, Bellmore, NY

Systems Analyst

Responsibilities:

Provided full computer systems and back office support during tax season.

Confidential, NY

Intern

Responsibilities:

Managed a database of over 4 million registered voters in NYC.
Wrote SQL database queries to create neighborhood campaign strategy.
Oversaw all accounting and reporting of main Brooklyn office finances.

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Business Systems Analyst Resume

Islandia, NY

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