SUMMARY:

Highly driven consultant with over 14 years of experience in management, business analysis and requirements elicitation for both public and private sectors. Well rounded experience in independently facilitating groups of all organizational levels to come to solutions. Success in providing a solid framework of recommendations and factors to consider in highly complex Agile and Confidential based projects. Proven abilities in leadership complimented with high levels of responsibility and quality client service.

EXPERIENCE:

Confidential, ARLINGTON, VA

SENIOR BUSINESS ANALYST AND CONSULTANT

Responsibilities:

• Proficiently interact with stakeholders in various Divisions and Branches to drive out business processes and requirements for the current RPS system. RPS has the capability to plan, schedule, execute, report and analyze inspection activities. RPS is also used as a tool for implementing policy, inspection guidance, and proposed interfacing systems (e.g.; Operator Licensing Tracking System, Human Factors Information System, Firefly, and Reactor Operator Experience).
• Perform outstandingly in conducting information sessions, requirements gathering workshops, documentation and technical review sessions with the RPS stakeholders to identify current pain points of the legacy system functionality and recommendations for improvements in the modernized system.
• Iteratively document high level and detailed requirements using software modeling tools such as Rational Requirements Composer, Rational Quality Manager, Balsamiq and Unified Modeling Language (UML).
• Produce business focused deliverables for each release or set of project objectives (Use Cases, Test Cases, Wireframes, etc.).
• Proficiently identify gaps in current user experience through reviewing existing process diagrams and system documentation.

Confidential

Business Analysis and Management Support

Responsibilities:

• Provided business analysis and project management support on projects spanning from strategic planning to deployment through all phases of development lifecycle in efforts to promote efficient development of enhanced business solutions and policy. Projects supported include:
• Demonstrated strong ability to develop supporting documentation using Agile and Confidential methodology such as business and systems use cases, Information Packages, Requirements Traceability, Technology Analysis and current state business processes to determine critical factors to consider as an aid to support Business Case and other cost factors for modernization.
• Provided thorough analysis and research of business and technology initiatives in efforts to iteratively modernize applications through technology analysis and in - scope systems slated for integration.
• Lead and independently facilitated workshops with stakeholders and subject matter experts of all organization levels to validate current state business processes, pain point and opportunity analysis and documentation of the business requirements as part of the modernization effort.
• Provided knowledge transfer of system scope, requirements, and other analysis information to internal project team to ensure successful implementation of solutions to client areas.
• Supported the Enterprise Architecture tenets and Enterprise Process Model when communicating the future state recommendations for the system to the business customer.
• Performed project management responsibilities such as updating the project plan, loading resources, drafting the project’s communication plan, and monitoring and reporting the status of completed work to the government client.
• Strategized business development approach for contract vehicle to expand Development, Maintenance and Shared Service support within the Division of Information Technology.

Confidential, VIENNA, VA

BUSINESS ANALYST AND CONSULTANT

Responsibilities:

• Provided business analysis and support in efforts to redesign and replace an on-line banking system for Navy Federal Credit Union; developed detailed use cases and documented business, system and non-functional requirements with a focus on uncovering the business rules previously documented only in system code. The core functionality analysis included customer services to support savings and checking accounts, credit cards, IRAs and money market accounts, commercial and equity loans, and mortgages. Other services included personal financial management tools, web bill payment options, and on-line chat.
• Gathered business requirements, analyzed data workflows as well as defined the scope, pain points and opportunities for Navy Federal Online Account Access users. Translated requirements into detailed use cases, Business Requirements Documents and user interface wireframes.
• Successfully deployed business process management and process frameworks at the enterprise level. Highly involved in process modeling. Worked on business rules of various banking processes such as Web Bill Pay, Member Profile and Preferences, and Authentication and Authorization.
• Effectively entered, manipulated and reported on requirements stored in Enterprise Architect, a commercial requirements tool after defining requirement attributes throughout the project.
• Documented various as-is and to-be workflow diagrams/processes.

Confidential, ARLINGTON, VA

SENIOR SYSTEMS/BUSINESS ANALYST

Responsibilities:

• Provide extensive support in gathering, managing and documenting business and functional requirements for the implementation and development of a government financial system using the Rational Unified Process ( Confidential ).
• Create and design business models to include UML diagrams, Requirements Traceability Matrix, Software Use Case, and a Software Architecture Document.
• Provide excellent facilitation skills to stakeholders when conducting demos, surveys and brainstorming during the lifecycle of the project.
• Wrote technical specification request (TSR) documents to support application enhancements. Work with engineering and product development teams to ensure the enhancements meet the customer requirements and fit within the existing application architecture.
• Assist with producing test cases and execution of testing.
• Effectively enter, manipulate, and report on requirements stored in Quality Center, a commercial requirements management tool after defining requirement attributes throughout the project.
• Document daily operations and maintenance system requirements as well as prepare documentation for weekly meetings with team for status and deliverables.
• Assist the stakeholder with marketing and outreach initiatives, such as FAQ for end users and job aides.

COMMUNICATIONS SPECIALIST

Confidential

Responsibilities:

• Collaborated closely with the Confidential Enterprise Architecture group to identify and develop internal and external communications strategies, tactics and results for Confidential ’s ( Confidential 2 and 4 letter organizations.
• Synthesized and revised technical documents into a series of well-written Communication Plans, briefings and fact sheets that provided a greater understanding of Enterprise Architecture to our intended audience readers.
• Provided solid oral and written communication skills as well as the ability to visually and persuasively communicate key concepts of Enterprise Architecture.
• Optimized the use of subject matter experts to gain an understanding in efforts to promote and enhance communication of all applications and services related to Confidential Enterprise Architecture.

BUSINESS ANALYST/ CONSULTANT

Confidential

Responsibilities:

• Provided technical, professional support and advice on project management and organizational development planning to the Confidential Aviation Safety Information Technology organization.
• Directly interfaced with senior members of the client organization to lead gathering sessions, provide thought leadership/analysis and present alternative solutions using workshops and seminars to meet business requirements.
• Effectively created and updated design documents, administrative guides and other literature for distribution to both senior management and staff.
• Participated in and contributed to As-Is and To-Be Process Modeling Sessions.
• Developed and facilitated change management sessions for executives and staff throughout the organization to include:
• Interviewing management/staff to understand organizational needs and document expected outcomes of sessions.
• Developing specific plans for the sessions in support of outcomes, including diagrams, session plans, participants and documents.
• Documenting all outcomes including minutes, action items and next steps.
• Supported business process documentation to include:
• Identifying projects that will impact current operations and document changes to current workflows using Microsoft Project.
• Updating and documenting all necessary documents in support of this process (i.e., Confidential AVS Business Plan, Concept of Operations, Functional Area Descriptions document)

Confidential, Reston, VA

TECHNICAL MANAGEMENT ANALYST

Responsibilities:

• Provide program level management support and oversight of all Transportation Security Equipment at 465 Confidential nationwide related to multiple programs within Confidential ’s Office of Security Technology full life-cycle management of security screening equipment and technologies to include research, development, test and replacement and disposal.
• Efficiently guaranteed Program Management functions are executed through developing material strategies; preparing and executing proposals or Statements of Work, identify and mitigate complex program risks as they pertain to material requirements; manage all program material proposal activities; achieve program material budget objectives; resolve Property Management issues and identify ways in which government monies can be saved through financial management and budget, acquisition, logistics and guidance for proper organizational function.
• Managed the direction of policy and supporting documents via the origination and revision of Management Directives, Forms, Surveys, Bulletins, and Training Presentations in order to implement office goals, direct the program’s mission, accommodate fluctuating needs, amend established guidance, and educate personnel.
• Researched and analyzed the Code of Federal Regulations (CFR), the Federal Management Regulations (FMR), and the American Society of Testing Materials Standards (ASTM) for implementation into policy to ensure Confidential legally abides by Federal Regulations governing property management, recordation, donations, disposal, and destruction, as well as to implement best practices.
• Planned and supervised visits to Confidential field locations to strengthen customer relations and communications, and to determine the best resolutions for policy needs.
• Strong interpersonal skills via position of policy liaison to various Confidential program offices, and as operations liaison between Confidential field personnel and GSA Sales Contracting Officers to ensure field needs are properly met.
• Reviews and makes recommendations on requests for Waivers for Lost or Unclaimed property.

Confidential, Washington, DC

TECHNICAL WRITER

Responsibilities:

• Proficiently deliver technical support for several projects pertaining to electronic publications to Confidential Public Affairs and Communications Department.
• Spearhead creation and transmission of continuous messaging displayed on televisions and kiosks in 600 postal facilities nationwide through Enterprise 6.0 technology.
• Actively support field Postal Vision editors in reconfiguration and technical troubleshooting tasks.
• Seamlessly coordinate Direct Line communications for departments within Confidential Headquarters and Headquarters Field Units.
• Employ superior time management expertise to administer and disseminate breaking news via e-mail and fax through Xpedite, a 24-hour broadcast support service.
• Effectively maintain up-to-date publication database for subscription base of 100,000+.

Confidential, Washington, DC

TECHNICAL WRITER

Responsibilities:

• Played a pivotal role in the development of new communication tools during anthrax crisis.
• Championed a visual message framework via LAN, broadcasting up-to-the-minute postal news to 700,000+ postal employees nationwide.
• Managed daily Intranet-based publication ( Confidential News Online) for Confidential employees and administered Lotus cc: Mail database containing 100,000+ subscriptions.
• Positioned Confidential telecommunications tool (News On Call) as a real-time information source for local employees, customers and media.
• Applied exceptional eye for detail and accuracy to edit and oversee Deko 500 character generator.

Confidential, N. Quincy, MA

INFORMATION TECHNOLOGY COMMUNICATIONS (INTERN)

Responsibilities:

• Leveraged Lotus Quickplace as an inter- and intra-team communication platform application for IT focus groups.
• Explored, defined and recommended new standards, best practices and functions to strengthen performance and productivity of IT community.

Confidential, Boston, MA

HTML PROGRAMMER

Responsibilities:

• Used Allaire Homesite software to create HTML web pages.
• Managed financial content through Livelink Document Management to develop, manage and publish targeted Web content to end-users; including customers, partners and employees.
• Steered quality assurance and optimized user-friendliness by analyzing and repairing Internet and Intranet sites.
• Researched interactive e-commerce sites using CGI to support new development initiatives.