SUMMARY:

• Around 8 years of extensive experience as a Business Analyst, Project coordinator and Jr. project manager, with assignments related to different phases of SDLC involving in Project Management and Implementation, Planning and Scheduling, Requirement Gathering/Analysis, End to End Design, Development (floor level functionality clarifications), Testing (requirement traceability matrices, system and functionality) and Utilizing Quantitative and Qualitative Skills.
• In depth domain knowledge and experience in Health care, eCommerce, Finance (Mortgage, Loan, Insurance), Investment Banking, Internet Banking/Web Applications.
• Working knowledge experience in Data services, Data Analysis, Data ETL using SQL query tools and applications. Good experience on writing database queries (SQL).
• Good experience in Tracking, developing, and integrating best PMM and SEM practices thus increasing operational efficiency, aligning processes, and delivering project completions faster.
• Worked on multiple projects including Mortgage & Loan applications for Aetna, delivering on Global Information Security (GIS) standards for Monitoring, Response & Forensics (MRF).
• Proficient in leading Requirements Gathering process via different elicitation techniques such as Client Interviewing, Requirements Workshops, Interface Analysis, Prototyping, Survey/Questionnaire, Focus Groups, Job Shadowing, Document Analysis.
• Experience in multiple full lifecycle Enterprise Data Warehouse (EDW), Business Intelligence, Information Delivery, and Data Analytics Solution Implementations.
• Managed teams to conducting clients' assessments using the proper PPM tools Change point and Asana.
• Extensively interacted with the designers, developers to ensure functional implementation of business requirements and QA Team in executing Test Plans&, Test Case scenarios.
• Experience in planning, designing systems using .net framework, as well as highly scalable database driven server - side applications and network applications.
• Extensively used SharePoint during all the phases of SDLC and PLM, like initiation, design, requirement gathering, and development and testing phases of Project.
• Good experience in IT security tools such as Splunk, Nessus, Qualys and web application vulnerability testing tools.
• An ardent analyst, with a flair for adapting quickly to dynamic business environments. Skilled in adopting a pragmatic approach in improvising on solutions and resolving complex business issues.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD),Business document, Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Strong Knowledge in overall technology stack of Adobe AEM (OSGI, Apache Sling, Apache Jackrabbit & JCR API’s)
• Recent most experience working on State and Federal Health Care Projects like Affordability Care Act (ACA), HIPAA 4010 to 5010 conversion of 834, 835, 837I 837P, 277, 278 claims EDI transaction sets; and ICD 9 to 10 Diagnostic Code conversion projects.
• Expertise in broad range of technologies, including business process tools such as Sybase Power Designer, MS Excel (Pivot table, v-look up), MS Access, MS Visio, iGrafx technical assessment tools, Micro Strategy Data Warehouse Data Modeling and Design.
• Perform business process reengineering by documenting current state and defining the to-be state/future state with the aid of GAP analysis, conversion flows and data mappings.
• Experience in tools like Rally, Jira, Version One, Jama Contour, TM1 and Rational Requirements Composer for requirements gathering and managing.
• Hands-on experience with BMC remedies Tool and its Application Platform Core Workflow. Around 3+ years of experience in service now both Helsinki and Geneva versions.
• Very good knowledge on Service now and BMC Remedy tools and Correspondence tool HP ExStream.
• Expertise in dealing with mobile projects. Lead the BA effort to move the conflict checking and audit systems, payroll system and learning platforms from web to mobile platforms.
• Involved in creating TFS Database Backup Schedules and TFS Disaster Recovery Plan.
• Excellent communication, interpersonal skills. Quick learner, versatile, adaptable and process -oriented with high customer orientation.

TECHNICAL SKILLS:

Programming Languages: C, SAS, Java, SQL, PL/SQL, XML, API, .NET

Data Base: SQL Server, My SQL, Oracle, MS-Access

Operating Systems: MS-DOS, Windows98/NT/2000/XP/Vista/7/8

Modeling Tools: MS Visio, Rational Rose, Rational Clear case, Rational Requisite Pro, iGrafx

Reporting Tools: Crystal Reports, SSRS, SSIS

Bug Tracking Tools: Quality Center, Rational Clear Quest

Processes/Technologies: Rational Unified Process (RUP), Waterfall, Agile

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop, Azure, Adobe AEM

Business Skills: Business Definition Requirements, Business Process Analysis & Research, Use Case Modeling & Analysis, Technical Requirements Development, JAD/RAD Sessions, Requirements Gathering, Gap Analysis and Impact Analysis

Business/Technical Documentation: Business Case Development, Process Flows & Navigation Maps, Wire Frames / Storyboards, Test Plans, Test Scripts & Test Cases, Usability Analysis

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis

Business analyst/ Project coordinator

Responsibilities:

• Assisted my Project Manager in coming out with a detailed Project Plan, Timeline, and a high level resource allocation and planning.
• As a Business Analyst/ Data Analyst used Agile SCRUM process and managed the sprint planning, backlog grooming, daily stand-ups, and communication. Applied ATDD to further streamline requirements and delivery process.
• Helped the team in identifying and documenting the Risks, Issues, and Dependencies in a dashboard and tracked the status after assigning ownership and target dates.
• Closely interacted with business users, Team Leads, Supervisors, and SMC’s, Stakeholders and gathered business requirements and capabilities.
• Experienced in documentation of the meeting minutes and upload in the SharePoint for Collaboration with the Project Team.
• Involved in creating TFS Database Backup Schedules and create TFS Disaster Recovery Plan.
• Conducted a thorough AS-IS analysis of the present processes, systems, and organizational aspects and identified potential pain points and high level business needs.
• Test Case Automation in Visual Studio Team Foundation (VSTF) through Coded UI.
• Extensive experience in Web services (As Provider) design and development using SOAP and HTTP nodes.
• Wrote Business Requirements Document (BRD), Functional Requirements (FRD) and Non Functional Requirements (NFD) Systems Specifications (SSD) and documented them in the Requirements Traceability Matrix (RTM).
• Extensive work in ETL process consisting of data transformation, data sourcing, mapping, TM1, conversion and loading using sales force.
• Oversaw that all Jr. analysts assigned were properly trained and adhered to proper information security practices.
• Assisted the team in testing approach, test data identification, and scenario review activities and acted as a single point of contact for all of their clarifications on business and functional aspects of the system.
• Works with ERP Application team and IT and corresponds with HR, Finance, Accounting, and Payroll departments to identify and implement new functionality requirements and update current ones.
• Created automation suite for IRMS application using selenium framework.
• Audited financial data and prepared PPM reports for project governance board.
• Implemented Web services message flow using SOAP nodes in IBM Integration Bus using Message broker. Developed message flows for content based routing of messages. Responsible for aggregation and http nodes in calling external web services.
• Interacted with developers to report data related bugs thorough JIRA and re-tested the fixed issues.
• Acted as a systems liaison, and facilitated efficient delivery and flow of deliverables like BRD, SSD, and Use Cases in the End to End Systems Development Lifecycle.
• Collaborated with the testing partners and acted as an integral part of the Test Strategy formulation, Test Cases translation, and Test Scripts Review.
• Reviewed functional and business requirements and created Test plan and Test cases.
• Led the team for preparing the end user training manuals, Knowledge Management, and devised a project plan for post-production support for the business users.
• Conducted process gap analysis and remediation for the PM M documentation, including user guides, quick reference guides, templates, checklists, electronic forms and training decks.
• Ensured all artifacts complied with corporate SDLC, PLM Policies and guidelines.
• Working experience on service now tool like service catalog requests, Asset Management, Configuration management, Service-Now Administration, Incident and problem management, Knowledge management, Reporting, Integration and Web services.
• Experience in production support and troubleshooting problems related to web Servers, Web Sphere Application Server, Database in Managing security, organization and remote computing issues.
• Did integration for service now with BMC remedy tool for importing the data required for application development.
• Experienced in the analysis, development and automation of various ITSM processes including Incident Management, Change Management, Asset Management, Service Request, and Configuration.
• Reviewed completed application enhancements and QA test results to ensure that they meet business requirements.
• Conducted ICD 10 Project kick-off sessions.
• Performed a thorough analysis to identify the ICD-10 impacted areas/modules in the application including for IRMS application.
• Broadcasted the changes to the impacted teams by conducting regular meetings. Worked closely with the Solution Architect to design solutions for the new design.
• Performed a detailed mapping from ICD-9 to ICD-10 diagnosis codes for all Utilization Management/Case Management and Disease Management for Medical/Pharmacy and Dental Claims.
• Wrote detailed requirements, reviewed with the impacted teams, presented to the stakeholders and IT teams, and received the sign-offs.
• Involved in coordinating the system testers test plan and test case creation, execution and thus providing my sign-offs.
• Wrote detailed UAT test plans and test cases, loaded into Quality Center, performed a Traceability of requirements to UAT test cases; executed and provided the results.
• Involved in production verification and provided the sign-off.
• Involved in user training sessions to enter the ICD 9/ICD 10 values for date span scenarios.

Environment: /Tools: MS Office, MS Visio, MS Project, ALM, SQL, TM1

Confidential, Plano, TX

Business System Analyst/ Scrum master

Responsibilities:

• Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.
• Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing and document analysis. Conducted JAD Sessions with various stakeholders and project team. Used Jira tool for gathering and managing requirements.
• Established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements.
• Developed high-level and low-level documents like Business documents, Business requirements documents (BRD), Functional requirements documents (FRD) and System requirements specification (SRS).
• Conducted Business workflow analysis, process analysis, SWOT analysis, cost-benefit analysis and Gap analysis to know the condition of the current system in use.
• Used Unified Modeling Language (UML) to prepare Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements and created diagrams using MS Visio.
• Generated Burn down chart and tracked the status of the each sprint cycle for that release.
• Handled the Credit/Debit Activity of the clients. The major modules are Loan Transaction, savings Management and Recurring Deposit and Fixed Deposit Transaction systems for stakeholder interactions.
• Planning, tracking & reports of projects in Agile-Scrum methodology using Version One tool.
• Maintained Data Requirement Artifact to identify the characteristic of data type that is entered into the GUI interface.
• Coordinated with architects to create test plan &Test cases for system testing.
• Developed the training schedules, user manuals and trained the business/end users.

Environment: Waterfall/Agile/scrum, Windows (98/XP/7/Vista/8), MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project 2010, Visio, UML, SharePoint 2010, SQL, HTML, XML, Mockup Screen, HPALM, HPQC,SQL server services.

Confidential

Business Systems Analyst/ Jr. Project Manager

Responsibilities:

• Worked closely with the business owners; conducted formal interviews, live Meetings and JAD sessions to identify requirements and functional specifications.
• Conducted and controlled brainstorming sessions with project focus groups.
• Involved mainly in GAP analysis and Data mapping.
• Worked with the systems architects in designing the system, flows etc.
• Documented High Level Design (HLD) and Low Level Design (LLD) Documents to define the system rules by creating Use cases, interface designs etc.
• Involved in automation framework development and maintenance for monitoring systems.
• Designed wireframes and screen mockups to explain in details the business implication.
• Created ad roc reports for the business management and following Identity management and DSM.
• Interfaces in and out of Banking System CIS along with business.
• Analyzed all new client accounts following due diligence procedures: review of KYC documentation, PEP screening with World-check.
• Change Management to highly sensitive Computer security Controls to ensure appropriate system administrative actions, investigate and report on noted irregularities.
• Monitor and report documents as a GIS analyst to accomplish enterprise goals.
• Created Use Case diagram, activity diagrams, sequence diagram in MS Visio.
• Determined proper File Directory group membership according to user role and access requirements.
• Communicated on a regular basis with the BPM Project Manager and BPM analyst during different stages of the project.
• Expertise in DPAA Application Development, Support, Maintenance & Implementation of complex projects in Sterling Integrator/ GIS.
• Expertise in Map development using Integration tools such as - GIS 4.2, GIS 4.3, Sterling Integrator 5.2, SAP XI 3.0, SAP PI7.0, EDI Complete, EDIHQ.
• Involved in Business Process Management, Documentation, External and Internal Communications, Governance Processes, Program Issues and Risk, Risk Mitigation, Audit and Change Requests.
• Workflow Batch jobs scheduling Renewal transactions were triggered using Guide wire workflow and policies renewed.
• Analyzed and prioritized user and business requirements as system requirement that must be included while developing the software.
• Documented defects/Frequently asked questions to client Amadeus using SharePoint
• Provided workflows for change management in service now.
• Involved in installing upgrade Tableau server and server performance tuning for optimization.
• Involved in creating the Project templates, Use case specifications, Change request form.
• Worked with cross-functional teams for building use cases, demonstrating the business requirements, developing business models; Designed and developed business flow diagrams, Object Oriented models using MS Visio.
• Worked with the database design team to assist them in designing the database and also created data dictionary. Worked with accounting system staff.
• Implemented Aggregation and Provisioning and tasks in Sail Point.
• Onboard/decommission Databases from Sail Point based on request. Work on the migration to move all applications from old application to new Sail Point application.
• Involved in UAT process and coordinated with the UAT team to get the feedback to make change requirements document.

Environment: Microsoft Office Suite 2007, MS Visio, MS Excel (Macro), Informatica, Guide wire, TOAD, HP Quality Center, Adobe AEM, SQL Server Management Studio 2005/2008, MS SharePoint.

Confidential

Internal - Business Analyst and UX Designer

Responsibilities:

• Assisted Product owner, Product manager in grooming sprint backlog.
• Understood Customer Journey in relation to different web pages and worked with the business to define features on the pages.
• Worked with the E-commerce Team to define Branding Requirements for the UI.
• Assist in creating wireframes using Gliffy and Axure; using dynamic paneling, navigation features, links, flows, annotated diagrams, animations, dynamic content and adaptive views.
• Assist in implementing user experience processes; defining, workflows, wireframes, interaction design and prototypes for a number of different online and mobile-based products.
• Created prototypes for the Web application and the mobile applications.
• Participated in project planning, daily standup meetings (scrum), demos, retrospectives, sprint planning, release planning and other Scrum-related activities
• Assisted in managing the product documentation in JIRA and Confluence.
• Internal Testing of the website to make sure it meets functional requirements on web and mobile application.

Confidential

IT Business Analyst

Responsibilities:

• Created and delivered full sign-off project documentation starting from Development and ending at post-Production deliverables by working with Key Stakeholders to elicit information and gain agreement
• Managed and mentored a team of 8 quality assurance associates to deliver 24/7 support to 21 run and change applications supporting 70% of the vertical clusters of Confidential
• Accurately estimated the efforts required for incoming work-orders and scoped projects to bill client
• Top scorer in a two month training program on core technologies at CSC including .Net technologies (C#, SQL server, ADO.Net) and test automation
• Identified and replicated intricate and inconsistent issues, analyzed them, prepared root cause analysis (RCA) reports, found the root cause and fixed them after proposing the solution to client
• Developed a fully functional travel portal, using .Net, as part of the training plan.