EXPERIENCE SUMMARY:

• Around 11 years of sustained advancement in the areas of Software Testing, Production Development & Maintenance and Business Analysis in the field of Telecom Billing & Customer Care.
• Around 6 years of experience in Telecom Billing Testing and Leading Testing team, Defect management for Confidential Billing and Alcatel IN product.
• Led team of 6 QE to deliver various projects and Change Requests in Confidential and Confidential as Test Lead.
• Around 5 years of experience in Telecom Billing Business Analysis & Maintenance.
• Expertise in ‘Telecom Billing Analysis & Implementation’ in various roles such as ‘Business Analyst’ & ’Operational Project Management’, ’Quality Management’.
• Currently working on Confidential TLG implementation in Confidential as Test Lead.
• Extensive work experience in analysis and driving the execution of Telecom Usage mediation, Rating, Billing and Product Catalogue projects.
• Performed the role of Lead in Defect Management and Test planning, execution and delivery
• Promoted Test efficiency and Optimization initiatives which was highly appreciated by the Client
• Acted as Technical interface between testing and development teams.
• Identify test gaps and analyze risk and potential business impact
• Supported UAT and performed root cause analysis.
• Performed troubleshooting and root cause analysis for billing and invoicing incidents
• Analyzed incidents & gaps related to Confidential BSS solutions and proposed remedy adhering to SLA & KPI.
• Worked in partnership with Finance, Risk and Lines of Businesses to define/ updating operation model changes driven by strategic projects and Change Management process.
• Performed ticket analysis, service interaction analysis, triaging of issues, follow up
• Performed stakeholder’s requirement analysis, analysis of current and future state business process.
• Developed solution requirements and design specifications for client engagements
• Translated business requirements to technical requirements.
• Handled Process compliance, including risk assessment of project, ensure proper execution of processes throughout the projects lifecycle
• Did on job training for the client for new deliveries.
• Very good expertise in Leading Team, Reporting to Management and Planning & Coordination
• Very good expertise in Defect Management and reporting of various matrixes for defects and test case execution status
• Good knowledge of Confidential Billing system Testing & Maintenance and 1st level of issue analysis.
• Good working experience in Mercury Interactive Tools (Test Director, Quality Center)
• Good working experience in Confidential process tools like Net Cool, Tivoli.
• Good Experience working in Microsoft technologies
• Good working experience in developing UNIX scripts, SQL scripts.
• Good working experience in Confidential Tools like BRAT tool, AMC tool, AOTS
• Excellent knowledge of SDLC and QALC.
• Very Good experience working in a team and also independently.
• Excellent communication, technical and interpersonal skills.
• Worked for clients like Confidential & Confidential, USA, Confidential - Telefonica, and Ireland.
• Have done extensive client interaction and worked in team across different geographical locations

AREAS OF EXPERTISE:

• Test Lead, Defect Management
• Telecom Billing Testing
• Telecom Billing production support
• Unix & SQL scripting
• Confidential tools for process and Alerts
• Confidential Ensemble, Invoicing, Rating
• Manual & Automated Testing
• Different Testing tools
• Software Testing plan & process

TECHNICAL SKILLS:

Telecom Billing Systems: Confidential Ensemble, Confidential Billing, Invoicing, Telecom Customer Management, Confidential Rating, Telecom Reject Handling, Alcatel IN, Comptel Mediation, Confidential RBMS

Languages: UNIX shell script, SQL, SQL/PL-SQL scripting

Databases: Oracle 8.0/8i, SQL, MS Access 97/2000., TOAD

Operating Systems: UNIX, Windows 95/98/2000/XP/NT

Testing Tools: Quality Center, Test Director, NetCool, Tivoli, ESP workstation, Remedy, Clarity, BRAT tool

Other: Microsoft Office 97, Microsoft Office 2000., AOTS, JIRA

WORK EXPERIENCE:

Sr. Business Analyst/Business System Analyst

Confidential

Responsibilities:

• Analyzed business requirements and prepared technical specifications.
• Identified gaps and facilitated closing the gaps with best practices.
• Converting business requirements into process flow.
• Prepared traceability matrix and analyzed business problems and suggested process and plan to delivery teams.
• Communicated with business teams to create requirements.
• Handled TLG defect management and reporting
• Conducted scrum planning. Written stories in JIRA.
• Performed analysis of defects and assigning to proper team and follow up.
• Analysis of any Enabler & telegence core and custom code changes and doing change management.
• Performed Test estimation and planning.
• Prepared various status reports for higher management.
• Making sure that the proposed solution provided by Confidential is efficient and fulfill the business needs.
• Closely coordinated with both business users and developers for arriving Confidential a mutually acceptable solution.
• Supported the System Test, E2E Test & UAT
• Assisted in Business Readiness and Cutover activities. Creating mini-specs and process documents.
• Responsible for analysis, root cause analysis, fallout exception Process and end to end system integration.
• Participate in solution build and deployment activities.
• Performed Long Distance operation and maintenance.
• Tracking issues and alerts in NetCool ( an Confidential tool for alerts)
• Analyzing billing rejections in BRAT tool ( an Confidential Tool)
• Preparing daily & weekly project status report and help management understanding the bottlenecks.
• Customer facing for new changes in the system and analysis
• Called meetings to discuss the findings in the executed bill cycles and decide the next steps.
• Clearly documented all the process & mentoring new joiners.
• Coordinating with development team regarding the complex reject scenarios and to check for possible code issue.
• Communicate across multiple levels of the organization including senior leaders within the Business and IT

Environment: UNIX, Oracle, Windows 2000, Windows Words, Excel, PowerPoint

Technical Programming Language: UNIX shell scripting, Oracle SQL programming

Test Lead

Confidential

Responsibilities:

• Leading a team of 4 to handle TLG defect management and reporting
• Performed analysis of defects and assigning to proper team and follow up.
• Performed Test estimation and planning
• Analysis of any Enabler & telegence core and custom code changes and doing change management.
• Preparing various reports for management review.
• Participated in Long Distance operation and maintenance.
• Maintaining & Updating scripts for Bill Cycle run rejection handling.
• Maintaining UNIX shell scripts
• Maintaining Oracle SQL & PL/SQL scripts.
• Running Confidential Telegence Billing cycles in various modes.
• Tracking issues and alerts in NetCool ( an Confidential tool for alerts)
• Processing jobs and system operations in Tivoli (an Confidential tool for system operations).
• Analyzing billing rejections in BRAT tool ( an Confidential Tool)
• Process daily, monthly production jobs via ESP work station.
• Process daily batch processes via Confidential AMC tool.
• Participate in deployment planning and release.
• Preparing daily & weekly project status report and help management understanding the bottlenecks.
• T1- Application support for Telecom Billing
• Ongoing support for operations & Confidential implementation
• Customer facing for new changes in the system and analysis
• Called meetings to discuss the findings in the executed bill cycles and decide the next steps.
• Clearly documented all the process & mentoring new joiners.
• To do the 1st level of investigation for any kind of rejection that occurred during the cycle.
• To fix the commonly happened rejects, mostly data related issues.
• Coordinating with development team regarding the complex reject scenarios and to check for possible code issue.
• To run various pre-billing and post-billing scripts to ensure that the Billing cycles should be closed in targeted periods.

Environment: UNIX, Oracle, Windows 2000, Windows Words, Excel, PowerPoint

Test Lead/Quality Engineer

Confidential

Responsibilities:

• Led a team of 7 QE to test and deliver projects and CRs for Confidential Ireland project.
• Mentor the team for functional testing and doing automation
• Performed Test estimation and resource planning
• Preparing Test Strategy, Test Plan, Test scenarios and reviewing test cases
• Analyze risk and any potential impact on delivery
• Review test case execution results and identify the gaps
• Guide the team for Test data preparation
• Preparing various reports to show test matrixes to report to higher managements.
• Participate in daily status call with development, Bas and management and set priorities of defects.
• Assigning test case execution and follow-up.
• Discuss with the client on any gap or test result expectation and if needed change in test plan.
• Defect management via Quality Center
• Analysis of any performance issue and take it to the architects
• Maintaining Test scripts and Operation scripts for automation.
• Preparing Test Plan and Test cases.
• System issues analysis and new change requirement analysis.
• Manual usage rating, billing and producing invoices
• Creating test CDRs and EDRs
• Maintaining UNIX shell scripts
• Maintaining Oracle SQL & PL/SQL scripts.
• Running Confidential Billing cycles in various modes for system testing.
• To do the 1st level of investigation for any kind of issues that occurred during the Confidential testing.
• Coordinating with development team regarding the complex reject scenarios and to check for possible code issue.
• Preparing daily & weekly project status report and help management understanding the bottlenecks.
• Participate in deployment planning and release.
• Used Quality Center to execute the test plan, track execution against the plan during testing and manage defects from inception to resolution.
• Interacted with the development team to understand some functionalities of the application.
• Called meetings to discuss the findings in the executed tests and decide the next steps.
• Clearly documented all the testing work.
• Mentoring new joiners.
• Participated in Client on job training and UAT.

Environment: UNIX, Oracle, Windows 2000, Windows Words, Excel, PowerPoint

Senior Business Operations Analyst

Confidential

Responsibilities:

• T1- Application support for Telecom Billing
• Ongoing support for operations & Confidential implementation
• Customer facing for new changes in the system and analysis
• Maintaining & Updating scripts for Bill Cycle run rejection handling.
• Maintaining UNIX shell scripts
• Maintaining Oracle SQL & PL/SQL scripts.
• Running Confidential Telegence Billing cycles in various modes.
• Preparing daily & weekly project status report and help management understanding the bottlenecks.
• Called meetings to discuss the findings in the executed bill cycles and decide the next steps.
• Clearly documented all the process & mentoring new joiners.
• Tracking issues and alerts in NetCool ( an Confidential tool for alerts)
• Processing jobs and system operations in Tivoli ( an Confidential tool for system operations).
• Analyzing billing rejections in BRAT tool ( an Confidential Tool) .
• Participate in deployment planning and release.
• To do the 1st level of investigation for any kind of rejection that occurred during the cycle.
• To fix the commonly happened rejects, mostly data related issues.
• Coordinating with development team regarding the complex reject scenarios and to check for possible code issue.
• To run various pre-billing and post-billing scripts to ensure that the Billing cycles should be closed in targeted periods.
• Was part of a team that extensively worked to achieve and maintain the target of K+5 in Cingular model.

Environment: UNIX, Oracle, Windows 2000, Windows Words, Excel, PowerPoint

Confidential, Dallas

Software Test Engineer

Responsibilities:

• Preparing Test Plan and Test Cases.
• System issues analysis and new change requirement analysis.
• Manual usage rating, billing and producing invoices
• Creating test CDRs and EDRs
• Maintaining UNIX shell scripts
• Maintaining Oracle SQL & PL/SQL scripts.
• Running Confidential Billing cycles in various modes for system testing.
• To do the 1st level of investigation for any kind of issues that occurred during the Confidential testing.
• Coordinating with development team regarding the complex reject scenarios and to check for possible code issue.
• Preparing daily & weekly project status report and help management understanding the bottlenecks.
• Participate in deployment planning and release.
• Used Quality Center to execute the test plan, track execution against the plan during testing and manage defects from inception to resolution.
• Interacted with the development team to understand some functionalities of the application.
• Called meetings to discuss the findings in the executed tests and decide the next steps.
• Clearly documented all the testing work.
• Mentoring new joiners.
• Participated in Client on job training and UAT.

Environment: UNIX, Oracle, Windows 2000, Windows Words, Excel, PowerPoint