SUMMARY:

• Seasoned Techno Functional Business Analyst and certified Scrum Master with over 12 years of international experience in Banking, Confidential Services and Insurance domain. Results and process oriented approach possessing strong skills in SDLC, project management methodologies, continuous process improvement tools, process re - engineering and change request management. Excellent interpersonal and analytical skills with customer focused approach leading to strong internal and external client relationships.
• Led engagements in Capital markets domain for asset management, wealth management, investment banks and trading firms Influence and manage stakeholder expectations at CXO levels by liaison with cross-functional teams, including product management, legal, IT, QA, marketing and sales to create win-win solutions.
• Adept at Agile and SCRUM methodologies and implementation techniques to turn around projects successfully under tight deadlines and multiple releases of SDLC
• Interview business users, stakeholders and SMEs to elicit direct and latent needs and translating into concise functional and non-functional requirements.
• Excellent skills in gathering requirements and creating Business Requirements Documents (BRDs), Functional Requirement Documents (FRDs) facilitating Joint Application Development (JAD) sessions, rapid application development (RAD) sessions and developing Use Cases and test bed scenarios.
• Knowledge of standard technologies such as Java/J2EE, SQL, XML, Database systems(Oracle, DB2) and products like MS Project Plan, Excel, MS Visio, IBM Rational Tools, Quality Center and JIRA
• Enabled significant contributions quality, productivity, and efficiency on multiple projects leading to high C-Sat scores
• Received ‘#1 Employee’ and ‘Outstanding Performer’ awards for formulating and rolling out performance enhancement and leadership programs at all levels to build the Centre of Excellence (CoE)

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Sr Business Analyst / PM

Responsibilities:

• Worked on the strategic wealth management integration initiative by managing Agile oriented work streams as Client Onboarding, Document Management Workflow and Annuities and retirement products for the client
• Engaged project stakeholders and team members to ensure that all program/project deliverables were implemented within the time, budget, and scope parameters within various sprint timelines
• Utilized VISIO and Power Point, created architecture diagrams to reflect the approach to the document management workflow
• Managed risks, issues, actions and dependencies across multiple work stream
• Responsible for User stories and leading Scrum meetings for systems and enhancements prior to implementation
• Produced meaningful project metrics and status reports with daily updates, weekly and monthly scorecards
• Developed SQL queries using Microsoft Access and SQL Server to research data issues in the raw data
• Facilitated weekly technology status meetings ensuring projects are executed properly & risks are identified and mitigated

Confidential

Program Manager / BA

Responsibilities:

• Successfully set up operations practice of 150 employees in 2 years with annual revenue of £50M; responsibilities include documenting SOPs (Standard Operating Procedures), recommending improvement initiatives for better quality of resources, develop knowledge base, create process maps, share best practices and performance management
• Documenting business requirements for processes from customer, onboarding, registration to regulatory compliance, maintenance and payroll processing for revenue actualization
• Involved in full Software Development Life Cycle (SDLC) using Agile model and worked closely with business analyst, developers and clients, attended walkthroughs and requirement review meetings;
• Participated in daily (SCRUM) and weekly team meetings and discussed enhancement and modification requests;
• Established project management tools, templates and trackers to ensure migration deliverables, schedule, cost and quality meet contractual commitments and expectations
• Cost Benefit Analysis as part of the business plan to improve C-Sat scores turning into profit of £4000 per month
• Collaborated with the local, global and cross functional stakeholders to improve productivity of team and individual KPIs (Key Performance Indicators) by 30%
• Mentored project managers to document SOPs, recommend hiring improvements for better quality of resources, develop knowledge base, create process maps, share best practices and performance management
• Realization of over GBP 8 million in 18 months through Six Sigma programs focused on restructuring processes reducing TAT for onboarding and maintenance of customers by 50%
• Led transition governance discussion with internal stakeholders and clients to manage P&L as per agreed plans
• Devise use cases, test strategies with the developers and product support team for UAT
• Used HP Quality Center (ALM) to organize and manage all phases of the software testing process, including planning tests, executing tests, logging and tracking defects and creating Test Analysis Report (TAR)
• Drive technological process improvements for efficiencies by workflow implementations for multiple applications on Cloud. Data Analysis for transition from legacy to the .Net technology bringing numerous benefits.

Confidential, NJ

Consultant / Business Analyst

Responsibilities:

• SME for servicing Asset Management and Brokerage clients for functions: Account setup and maintenance, AML / KYC, Broker and advisor support services, Customer service, Transfer agency related processing, Portfolio administration and Investment research
• Worked on Calypso, Blackrock, Aladdin applications for investment management operations
• Supported Dodd-Frank regulatory initiative by providing detailed overview of the project status, risks, defects and their timely resolutions for Forex Match trading system while operating in Agile framework
• Researched and tracked project deliverables in Jira to ensure complete client satisfaction
• Responsible for testing the Corporate Action Summary application for different security types - Fixed Income, Equity, Mutual Funds, and ETFs etc. Also involved in testing middleware and back-end connectivity.
• Validated the Corporate Action Summary application events, holdings, entitlement, and elected quantities for different users i.e. Prime Broker (PB), Broker Dealer (BD) and Derivatives (DV).
• Developed complex SQL queries for back-end testing and verifying the data flow of the complete application.
• Ensured integrity and delivery of multiple projects with respect to time, scope, change, risk and resources, keeping peers and support team updated on problem solutions
• Prepared and produced project status, issue/risk reports and metrics for senior management
• Gathered and prioritized product and customer requirements in SharePoint for portfolio management redesign system and made it available to internal IT and business users

Confidential, NJ

Sr. QA Analyst

Responsibilities:

• Gathered Business Requirements, defined the scope and wrote Business Requirements Document (BRD) and Functional Specification Document (FSD) by working with the client IT staff, project managers and Product team.
• Interfaced with business users to gain a better understanding of the business needs and facilitated JAD sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business and technical teams.
• Utilized Quality Center 9.2 to manage and document bug fixes, organize test procedures, build regression test pack, execute test cases / test scripts and report defects.
• Interact with Development and QA team, provide clarification on the Requirement Documents and update the Business Requirements Documents for any scope change during the SDLC process (Used DOORS version controlling software to keep track of all the changes in the requirements during the SDLC process).
• Performed database testing using SQL, TOAD and Oracle and verified data flow from one interface to other.
• Experience in Data migration testing - verification, extraction and data transformation from APL database to Oracle database.
• Involved in testing process of extracting data in XML message from the Security pricing files, transforming it as per the business rules and loading the data into the Oracle database.