Senior Business Analyst / Client Support Resume

SUMMARY

Experienced Senior Business Analyst and Consultant with a demonstrated history of working in the Information Technology and Computer Software industry. Extensive knowledge of Financial Markets and Treasury Management fundamentals. Skilled in Foreign Exchange, Money Markets, Fixed Income, Cash flow/Liquidity Risk, Listed Futures and Options, and Credit/Market Risk. Excellent analytical, verbal, and writing skills with the ability to work under pressure and to deadlines. Able to work individually or as part of a team. Passionate about exceptional customer service and satisfaction.
Extensive domain expertise of the Confidential platform: a full Front, Middle and Back Office Treasury Management system focused on cross - asset class treasury management, specializing in high volume Foreign Exchange, Money Market, Futures and Fixed Income trade processing and settlement for Global banks and multinational corporations.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Senior Business Analyst / Client Support

Business Analyst / Project Management - Worked on software implementation, upgrade and enhancement teams in support of client projects
Liaised directly with business teams, end users, IT and development teams to gather information, discuss, refine and create business requirement documents (BRD’s) and functional requirement documents (FRD’s)
Subject Matter Expert (SME) in Foreign Exchange, Money Markets and Credit risk
Created and executed detailed QA / UAT test cases to insure software fixes, upgrades and enhancements performed to the client’s specifications
Familiarity with Agile and Waterfall SDLC methodologies
Provided professional expert analysis and Production / Project Support of the Confidential application for major global banks and multinational corporations
Analyzed and triaged reported issues and recommended solutions to resolve critical production and test troubles using knowledge of system functionality, configuration, client specifications and issue replication testing
Insured that system functionality met Business Requirement documentation
Provided onsite consultancy and support for implementations of the Confidential platform
Provided user training and created user documentation in the proper procedures, configuration and usage of the system
Hosted weekly Client Service calls to discuss and address project related inquiries and current outstanding issues
Worked in tandem with the Development managers and programmers to insure, via detailed testing, that the platform functionality was consistently working as expected
Conducted root cause analysis for system bugs
Full knowledge of Front, Middle and Back Office Treasury operations
Mentored new and junior analysts
Knowledgeable in API and XML message formats and processing
Proficient in Microsoft Word, Excel, Outlook, Power Point, SQL and Jira

Confidential, New York, NY

Vice President, Treasury, Trading

Managed the Money Market Trading desk and was responsible for all money market trading decisions, strategies and funding activities
Asset and Liability Management (ALM)
Managed the banks liquidity position to achieve optimal liquidity and maximum profit potential
Traded Interest Rate Swaps (IRS), FRA’s, Eurodollar futures, commercial paper and Foreign Exchange (FX)
Managed the funding of the treasury desk’s investment portfolio by establishing pricing of the banks CD's, commercial paper, and interbank Eurodollar deposits to retail customers, brokers and the dealer community
Full knowledge of Front, Middle and Back Office Treasury operations

Confidential, New York, NY

Money Market Trader / FX Trader /Operations Administrator

Funded domestic and offshore loan and deposit positions of all maturities using the interbank placement/deposit market, commercial paper market, primary CD issuance and foreign exchange arbitrage
Introduced new services and wrote required procedural documentation
Performed Front Office and Back Office Treasury operations duties including reconciliations and payments

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