PROFESSIONAL SUMMARY:

• 15+ years IT industry experience of providing consulting services in Agile and waterfall environments.
• Diverse experience in Healthcare, Educational institutions, Banking, Financial services, and Insurance domains.
• Partnering with clients, b usiness users, and senior management to gather requirements.
• Formulate business specifications and translate those into application functionality. Demonstrated organization and communications skills that facilitate success in attaining commitment and teamwork.
• Constantly seeking out areas of improvement and observing the positive results for the department and the success of the business .
• Great understanding of Service Support and Service Delivery Processes.
• Successfully worked with domestic and off - shore teams. Extensive experience of analyzing complex IT projects throughout SDLC - from scope definition to successful implementation using Waterfall and Agile framework (Scrum, Kanban, and JAD methodologies). Demonstrated skills in managing multiple initiatives/projects, operational planning, clear verbal and written communication, presentations, user training, and Support. Eligibility: US Citizen.

TECHNICAL SKILLS:

Databases: Oracle, Access, SQL Server, and DB2

Software / Server /Tools: MS Project, MS Power Point, MS Access, Visio, MS Word, MS Excel, Clarity JIRA, Sharepoint, HTML, Visual Studio MS SQL Server, VMware (Cloud computing / Virtualization), HP Application Lifecycle Management (ALM)

Business Documentation skills: Business Requirements Document, Use Case Specifications, Functional and Non-functional Specifications, System Requirement Specifications, UML diagrams (Use Case, Class and Sequence), and Project estimates, Develop strategic business documents and project management documents including ROI, GAP/risk analysis, and Cost-benefit analysis.

WORK EXPERIENCE:

Confidential

Sr. Business Analyst - Consultant

Responsibilities:

• Responsible for documenting business rules for various functionalities in the IVR and CRM environment.
• Acted as a liaison between system users who have a business problem and technology people who know how to create automated solutions.
• Participate/facilitate Daily Scrum, Sprint planning, Release planning, Sprint review (Demo), and Retrospective meetings
• Maintain the project details on Scrum project management tool(JIRA)
• Designed claim processing work flows for the claims to be spoken through IVR.
• Created and maintained an issue/enhancement list to be discussed among the steering committee members post application deployment in Production.
• Knowledge and experience in NASCO membership (Member enrollment process).
• Interview Subject Matter Experts (SME’s), ask detailed questions and carefully record the requirements in a format that can be reviewed and understood by both business and technical people.
• Develop high level and low-level use case diagrams, sequence diagrams, collaboration diagrams to define system interactivity and specify functional and technical requirements
• Follow a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs
• Follow the UML based RUP methodology for Business Modeling and also use Rational Software Modeler to clearly document and communicate these system views
• Coordinate and prioritize outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy

Confidential

Business Analyst - Consultant

Responsibilities:

• Analyzed business requirements, business process and system architecture/design
• Involved in configuration of FACETS Subscriber/Member application .
• Worked on FACETS Data tables and created audit reports using queries. Manually loaded data in FACETS and have good knowledge on FACETS business rules.
• Responsible for defining, documenting, and publishing Functional Specifications and Confidential -Business Requirements Documents
• Authored business system analysis reports based on state regulations, HIPAA compliance and product business rules
• Participated in ICD-9 to ICD-10 codes mapping sessions as well as status meetings and provided comments and suggestions on challenges
• Designed Use-Case Models after understanding scope of the project and the business model
• Gathered client specific business requirements and translated it in a proper manner to the developers, and ensured that these requirements were fully tested and implemented accordingly for each production cycle by creating Traceability Matrix using Requisite Pro
• Involved in data mapping process on the data that was recently created in compatibility with application to interact with the existing database.
• Followed the UML based methods to create Sequence Diagrams, Collaboration Diagrams, Class Diagram, and Activity Diagrams
• Worked in the RUP Framework involved in iterations at each phase of the software life cycle
• Knowledge evocation through user interviews and JAD sessions and used work flow diagrams, Process flow diagrams and E-R diagrams for the representation using Rational Rose
• Supervised and approved a complete set of UAT test scripts (using QTP and QC) to ensure completeness of the implementation and of the end-to-end functionality
• Played a key role on project issues such as release management, change management, scope control, and requirements prioritization
• Responsible for leading the activities of the team and overseeing the quality assurance process, work processes, test development and execution, reporting of the effectiveness of the process to the QA Lead.
• Associated in the change control in the application development and used Rational Clear Case for version control and unified change management
• Played a key role on project issues such as release management, change management, scope control, and requirements prioritization
• Developed and compiled Training Manuals for the new working environment

Confidential

Business Analyst - Consultant

Responsibilities:

• Utilized structured interviewing processes to establish business requirements and priorities.
• Defined systems application development project requests, project scope documents and project priorities to enable Confidential, Inc. strategic business objectives.
• Worked with all Confidential, Inc. business operations units in the documentation of business requirements
• Participated in the definition and documentation of all testing criteria, user training and implementation of new systems applications
• Conduct JAD secessions during various development stages.
• Responsible for the tracking and resolution of all discrepancies identified with system applications for Confidential, Inc. business operations
• Documented discrepancies and coordinated in obtaining a solution with the application development team, keeping customers informed as to the status of fixes and identification of work-a-rounds
• Analyzed trends and made recommendations within the business operations units to identify process improvement opportunities through the use of technology. These in turn enabled current and future business requirements
• Developed methods, procedures and forms needed to support systems and business processes
• Reported on status of systems and projects on a regular basis
• Worked with multiple application groups to write user stories and develop process flows
• Worked through the deployment and development of a Requirements Management Tool to ensure requirements traceability and best practices

Confidential

Business Analyst - Consultant

Responsibilities:

• OIM Access Management transformation of the provisioning process across multiple Platforms, Including Midrange systems such as AS400, AIX, HP, LINUX and SOLARIS all Across
• Responsible for working with the end users to build connectors solicit information about problem/opportunity statement, build business case, budget estimate and proposal to provide practical solutions to fit the need. Responsibilities include development of business case documentation, benefit realization, project scope, requirements/process flow definition documentation, test and deployment strategies, and management of scope change issues.
• Responsibilities also include decision-making, risk assessment, communication, long term planning, problem/issue/conflict resolution, customer service, and client relations
• Gathering business requirements from business owners, users, and software & hardware vendors.
• Utilize organization standard tools such as Clear quest Plainview and SharePoint
• Analyzed communicate and validated nonfunctional requirements related to business process, policies, and information.
• Facilitated communication between business unit(s) and IT Team Locally and off shore from initial requirements to final implementation
• Maintained communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested
• Supported the development of team members from a professional and technical level

Confidential, NJ

Business Analyst - Consultant

Responsibilities:

• Gathered requirements for Medicare, Medicaid Systems as part of Patient Protection Affordable Care Act ( Confidential )
• Gathering business requirements from business owners, users, and software & hardware vendors.
• Develop deliverables as required by executive program management office (EPMO) such as Business requirement document ( Confidential ), Technical requirement document (TRD), Requirement traceability matrix (RTM), Failure mode effect analysis (FMEA), and Business requirement impact matrix (BRIM)
• Utilize organization standard tools such as Clear quest Plainview and SharePoint
• Analyzed communicate and validated nonfunctional requirements related to business process, policies, and information.
• Facilitated communication between business unit(s) and IT from initial requirements to final implementation
• Maintained communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested
• Supported the development of team members from a professional and technical level

Confidential

Technical Analyst - Consultant

Responsibilities:

• Participate and coordinate applications functionality analysis and implementation planning sessions with project stakeholders, vendors, clinicians, IT teams and management.
• Looked up ICD-10 codes to verify if a code has been changed and entered, deposited, and updated patients' demographics using the Medisoft system and e-PACES online system to verify their Medicaid status
• Develop assessment tools to gather Electronic Health Record ( Confidential ) implementation readiness data from practices/clinics. Analyzed data received from several clinics to determine their readiness status.
• Develop project plans, process flow and implementation roadmap for smooth transition of non Confidential clinics and practices.
• Serve as a liaison to Confidential team, Confidential Implementation teams, Software hardware vendors, Clinic champions/staff, and Confidential Technical Committees.
• Working on requirement management processes including: requirements gathering, documenting, analyzing, tracing and approving requirements. Also, responsible for applying change control processes and communicating changes to relevant stakeholders.

Confidential

PM/Technical Analyst - Consultant

Responsibilities:

• Lead the Analysis, Implementation, Testing, and Support of a robust web based integrated and secured Healthcare Data collection system.
• Lead the Analysis, Implementation, Testing and Support of a Web based information and comparative reporting systems for HEDIS Measures, Patient Registry, Generic Prescriptions, Healthy Life Style, Colonoscopy data.
• Lead the Analysis, Implementation, Testing and Support of Data Portals for providers, Payer organizations, and Practice Managers.
• Serve as a prime contact and liaison to users and IT vendors to resolve high priority system issues. Responsible to manage production problems, analyze the root cause, plan the resolution path and determine the resolution timeline and SLA with Vendor.
• Communicate with IT vendors for application upgrades, users training and system configuration specifications.
• Coordinate ongoing quality improvement IT processes and procedures.
• Provide initial analysis and implementation planning for the following federally funded programs for the state of IL.
• Regional Extension Center (Implementation of Electronic Health Record -E HR)
• Health Information Exchange (HIE)
• Work extensively with applications and infrastructure 3rd party vendors. Proactively manage and coordinate implementation timelines and deliverables.
• Conduct ongoing technological assessments of Healthcare IT applications, products, infrastructure, and quality standards to meet and exceed organization’s needs.
• Ensure the credibility and reliability of applications environment. Assess specific needs of various audiences, perform change control processes.
• Provide analytical expertise and support to 6 Sigma and special project teams.
• Work with application development vendors on all phases of quality assurance including user acceptance testing (UAT).
• Coordinate with business partners, department managers, project managers, and users to develop implementation schedules
• Maintain post production incidents and issues logs. Prioritize issues by analyzing the overall enterprise systems impact. Ensure that customer receives resolution within given timeframe according to defined SLAs.
• Calculating project related matrices and following the successful evolution of project life cycles.
• Developing and maintaining project management documentation and Implementation guides
• Identified and positioned key resources to obtain estimates.
• Interfaced with technical teams and business partners to establish a detailed statement of work.
• Worked with management to establish the project plan, key milestones, and critical path, and create dashboards for project controls

Confidential

Implementation Analyst - Consultant

Responsibilities:

• Meet with Software development and Engineering teams for Confidential development
• Collaborate with department managers, project managers, business partners, and dealers to develop implementation schedules
• Develop and maintain project management documentation and Implementation guides
• Responsibilities for successful execution and implementation of Confidential applications on a variety of machines for Confidential ’s dealers in North America and around the world by applying a software methodology called Solution Development Methodology involved
• Planning and developing schedules
• Identified and positioned key resources to obtain estimates
• Interfaced with technical teams and business partners to establish a detailed statement of work
• Worked with management to establish the project plan, key milestones, and critical path, and create dashboards for project controls
• Facilitated technical team meetings and QA/QC reviews
• Interfaced with stakeholders and business partners

Confidential

Technical Analyst - Consultant

Responsibilities:

• Perform research on infrastructure technologies and tools; design and implement infrastructure architecture; implement and upgrade products.
• Spot critical delays in schedule which may require rescheduling and would bring matter to the attention of Project Manager.
• Coordinate, and support State Farm infrastructure / technical applications teams and software/hardware vendors.
• Research and report on delayed activities and propose remedial actions to accelerate progress
• Maintain overall ownership of production issues, ensuring that customer receives resolution within given timeframe.
• Provide initial assessment of urgency and business impact on all production issues
• Applied Incident & Escalation Protocols Situation Management.
• Provide key Incident Reports and metrics.
• Oversee the integrity of the infrastructure through product selection, development, understanding and managing the infrastructure, performance, and stability
• Interface with business partners to:
• Understand their technical needs.
• Implement and support integrated technical solutions.

Confidential

Technical Analyst - Consultant

Responsibilities:

• Facilitated a process to Monitor, Analyze, and schedule applications on MVS, UNIX, NT, Network, and LAN/WAN platforms.
• Executed plans to maintain system availability, generate and route tickets to appropriate service providers for timely problem work off.
• Co-ordinate the team providing daily support to customers, user departments, and programming groups on resolving complex technical issues.
• Coordinated Work groups through the complete life cycle of Problem Resolution by coordinating with Incident, Change Management, and Application teams.
• Chief Onsite coordinator for migration, stakeholders, and business partners.
• Created technical and business training documents and conducted training sessions to end-users and employees

Confidential

Technical Analyst - Consultant

Responsibilities:

• Forecasting, work scheduling, recruitment, and training needs of the team.
• Team lead for providing technical support and monitoring teams for multiple platforms including MVS, UNIX, NT, Network, IBM Main Frame, and LAN/WAN
• Co-ordination with ongoing new projects and providing infrastructure support for Control M, Main Frame and Unix

Confidential

Technical Analyst - Consultant

Responsibilities:

• Communicate with customers on issues with various jobs through use of Phone, Service Desk, and by opening Trouble Tickets using VANTIVE.
• Maintaining and scheduling jobs using CA product called Confidential, also responsible for making JCL changes as per required
• Coordinate and Plan meetings to evaluate ERP and Purchasing Modules of SAP Business One Solution for a mid-size client.
• Coordinate the development of SAP production reports according to user requirements.
• Provide detailed documentation for maintenance activities
• Upgrade job priorities to facilitate processing. Job scheduling, JCL overrides via CA-7, resubmit/restart job processing.
• Responsible for the Operations and Troubleshoots of the IBM mainframe, Windows NT and UNIX servers.
• Monitoring and processing production cycle tasks for user/system.