SUMMARY:

• Fifteen (15) years of total Information Technology experiences, including roles in Business Relationship Management, IT Portfolio Management, Requirements Management, and Project Support.
• Expertise in business/IT Relationship Management, IT Portfolio Management, IT Demand Assessment, Prioritization and Management, Business and Functional Requirements Solicitation and Management, Requirement Review, Prioritization, Evaluation and Approval, Business Process Diagram, Joint Application Development (JADs) Session Facilitation, Project Management documentation, including Action Items and Issues Logs, Risk Management, Status Report, Meeting Minutes and Agenda, Case Management, Document Repository Design and Management, System Solution Research and Recommendation, Data Architecture and Design.
• Subject Matters and Industries Experiences: Order Management System, eCommerce, Strategy and Performance Management, Contract Management, Grants Management, Publication and Marketing Lifecycle, Healthcare, Utility, Food Fraud, Global Trade Management, Sample Acquisition Process, etc.
• IT Technical Expertise: Relational Database System, Reports customization and configuration, Usability Testing and Evaluation, Unified Modeling Language (UML & BPMN), Data Architecture and Modeling, Enterprise Architecture and Business Process Re - Engineering (As-Is and To-be), SQL Queries, Web Application Design and Development.
• Ability to work independently with minimum supervision and deliver quality work artifacts timely, as well as work collaboratively with team with high professionalism. Demonstration of taking ownership of project assignment and driving the project tasks from beginning to the end.
• Relationship Development and Management with Project Stakeholders and Business Executives of Various Levels.
• Effectively Solicit, Gather, Draft, Review, Refine, Evaluate, Prioritize, Obtain Approval for, and Finalize Business, Functional and System Requirements.
• Systematically Manage Requirements, Using DOORS, Rational ReqPro, Excel Spreadsheet, Caliber, and other Requirement Management Software Tools.
• Ability to Communicate Requirements to Technical Developers in a language that is understandable, and Express Technical Terms in clear Lay Language to Business Owners and Users. Research Technology Solutions and Make Solution Recommendations. Document Repository Design and Maintenance.
• Confidential /Business Process Modeling, Using MS Visio, Enterprise Architect, or other Process Modeling Tools, to document As-Is and To-Be states of business processes, utilizing UML Activity Diagram.
• Domain Knowledge in Strategy and Performance Management, Mapping across Corporate Mission, Vision, Values, Strategic Goals, Objectives, and Projects; in Enterprise Architecture, and Business Process Evaluation.
• Extensive Experiences in Facilitating JADs Sessions and Coordinating Business and Technical Meetings, Documenting detailed Meeting Minutes and Action Items.

PROFESSIONAL EXPERIENCE:

Business Relationship Management/Senior Business Analyst

Confidential, Rockville, MD

Responsibilities:

• Managed IS/IT Project Portfolio, particularly the project demands from divisions, including Human Resources, Operations, Customer Service, Information Technology, Global Public Health, Strategy and Business Development, Purchasing/Finance/Accounting and Treasury, Facility Management and Distribution. Responsible for conducting quarterly Portfolio Review Meetings with the aforementioned divisions leadership, and compiling meeting minutes and portfolio rank report. Assessed and managed demands coming through utilizing a mature assessment metrics that are aligned with organizational goals and strategies.
• Served as a Business Relationship Manager to assist responsible divisions develop high-level roadmap, vendor evaluation and selection scorecards, to coordinate planned outage for related technology application systems, to sit in multiple cross-functional group meetings, to support strategy and tactics formulation, prioritization and development.
• Assumed Lead Business Analyst role in significantly visible projects of the organization, including Confidential Food Fraud Database Redesign, Global Sample Acquisition, Global Trade Management (involving interactions with Confidential Global Sites, i.e. India, China and Brazil). Responsibilities include conducting project meetings with business stakeholders and IT team, facilitating requirements elicitation and prioritization, documenting detailed business, functional and non-functional requirements.

Requirements Manager/Senior Business Analyst

Confidential, Washington, DC

Responsibilities:

• Lead the Requirements Gathering efforts in the high profile NGS Order Management System Replatform Project to transition to Confidential Sterling OMS.
• Solicited and managed all functional, non-functional, user, system and integration requirements, which encompass the domains of Customer Management, Order Capture, Order Fulfillment, Order Modification, Payment Processing, Pricing and Promotion, Returns and Exchanges, Appeasements, Tokenization, Product Management, Call Center Functions, Alerts, Holds and Exception Handling, Fraud Management, Shipping/Tax and Address Verification, User and Data Security, PCI, eCommerce Platform Integrations.
• Managed Requirements Traceability across Business Requirements Document (BRD), Solution Definition Document (SDD) and Test Management Plan.
• Created and Managed business and data process flows, such as for Order Returns and Exchanges Process.

Project Team Lead/Senior Business Analyst

Confidential, Rockville, MD

Responsibilities:

• Lead the Customer Support Team for the Electronic Handbooks (EHBs) System used at Health Resources and Services Administration (HRSA).
• Facilitated business and executive stakeholders status meetings regularly; created Meeting Agenda and documented Meeting Minutes
• Utilized SVN, Nexeo and SharePoint for documents Management, as internal and external document repository. Designed document repository directory structure.
• Managed stakeholders expectation; cultivated business stakeholders relationships.
• Participated in business requirements gathering (JADs) sessions.
• Mentored creation of business process modeling sessions to generate As-Is business process models and process and data descriptions, as well as To-Be business models; conducted Gap Analysis and identify Areas for Improvements; made recommendations for process improvements.
• Created weekly, monthly and quarterly status reports, and Project Management Deliverables, including Risks Management Plan, Continuity Management Plan, Actions Items and Issues Log, Annual Training Plan, Quality Plan, Stakeholders Log.
• Reviewed Training Materials and Training Schedule. Participated in strategizing sessions for Annual Training strategy.
• Participated in UAT sessions.
• The Project Team utilizes SalesForce for providing customer support services.

Requirements Management/Senior Business Analyst

Confidential, Rockville, Maryland

Responsibilities:

• Conducted and facilitated requirements-gathering (JADs) sessions to elicit business, functional, user and system requirements.
• Analyzed As-Is and To-Be business models and presented feedback for refinements.
• Performed requirements analysis and review for the new CMS Enterprise Performance Analysis and Tracking Hub ( Confidential ) system for Enterprise Strategy Management and Performance Management for the agency. Refined, prioritized and sought stakeholder approval on business, functional, user and system requirements.
• Migrated requirements, data tables and documents from local directory to DOORs, the Dynamic Objective Oriented Requirements System, the primary data/requirements/document repository per the CMS Technical Requirements Manual ( Confidential ). Confidential will be a portal and repository for use by CMS leadership, the Chief Performance Officer (CPO), CMS strategic planners, and CMS performance managers for the development and management of the CMS strategic plan and performance management deliverables as required by Department of Health and Human Services (HHS) and the Office of Management and Budget ( Confidential ).
• Researched system solutions for Strategy and Performance Management, and made recommendations with detailed analysis.
• Utilized SVN, Nexeo and SharePoint for documents Management, as internal and external document repository. Designed document repository directory structure.

Senior Business Analyst/Requirements Management

Confidential, Elkridge, Maryland

Responsibilities:

• Created Requirements documentation—including mockups, wireframes, algorithm logic/scenarios, etc—according to the Manuals released by The Joint Commission (TJC) and Center of Medicare and Medicaid Services (CMS), mainly for the Inpatient Measure Sets, such as Stroke (STK), Heart Failure (HF), Pneumonia (PN), Acute Myocardial Infarction (AMI), Surgical Care Improvement Project (SCIP), etc.
• Served as the Primary Senior Business Analyst and Lead Product Analyst on the highly-visible Guided Analytics web application, on building the Physician Peer Comparison Report, which also allows users to compare physicians, hospital and resource utilization, based on clinical criteria, patient demographic and various diagnostic related groupings.
• Provided Business Analysis work for Hospital Electronic Measures (Hospital eMeausre/HeM).
• Served as the Primary Business Analyst and Lead Product Analyst on Operational Insights Hospital/Healthcare analysis reports.

Content and Document Migration and Management/Senior Business Consultant

Confidential, Washington, DC

Responsibilities:

• Managed various web content types, including snippets, graphics, attachments and regular webpage documents.
• Participated in content system migration efforts.

Requirements Management/System Configuration/Contract Management/Training/Business Consultant

Confidential, Laurel, Maryland

Responsibilities:

• Conducted testing using test cases and scenarios to support the new release of AAMS and related electronic contracting system applications.

Subject Matter Expert/Customer Support Configuration

Confidential, VA

Responsibilities:

• Created Help Desk System configuration plan to assist in configuring Numara Help Desk System.
• Led the training for the entire Customer Support Team.
• Supported Helpdesk customer services on Electronic Contracts Management Systems, including AAMS, FBO, e-Buy, IFCAP, FPDS, Vendor Portal, FARS, VAARS and other related applications.

Federal Acquisition System Training Instructor

Confidential, VA

Responsibilities:

• Served as a System Administrator to perform creation, modification and configuration of user accounts, the process of which includes identity and access management, assigning roles and permissions, specifying appropriate site data and Contracting Office data, and password management.
• Created PowerPoint Slides Presentation Materials for classroom training, on Federal Acquisition policies and processes.
• Designed and Created Training Curriculum for on-site classroom training, to be used in training sessions across the country.
• Traveled to Veterans Affairs regional offices nationwide to conduct classroom training sessions, including lecture as well as system demonstration.
• Conducted online training sessions via Webinar using Microsoft LiveMeeting.
• Composed presentation slides and recording scripts for online tutorials, including system demonstration.
• Documented parking lot questions gathered from training classes, and selected valid questions for FAQ webpage content.
• Interacted with users—Contracting Officers—face-to-face, via email and phone to help them with requests, questions and issues encountered.
• Monitored Help Desk to provide Tier-3 support to eCMS users and administrators. Worked on creating, documenting and tracking change requests, using StarTeam.
• Wrote online tutorial scripts, and produced online tutorial educational videos for various eCMS modules for VA eCMS users, including contracting officers, contracting specialists, eCMS administrators, eCMS application coordinators and purchasing agents.

Lead Business Analyst

Confidential

Responsibilities:

• Performed analysis on use case specifications, activity models, sequence diagrams, ESR System Architecture document, and other requirements documentation.
• Designed and composed System Requirements Specification (SRS).
• Identified and documented Traceability from system features to requirements, from requirements to features, from business rules to features, and from business requirements to technical and functional requirements. Implemented all the traceability in RequisitePro.
• Conducted Requirements management using Confidential Rational Tools, such as RequisitePro, ClearCase, and ClearQuest.
• Gathered Requirement-related issues, identified inconsistencies, discrepancies, and requirements conflicts. Collected responses and resolutions from client, and documented the statuses in spreadsheet.
• Performed analysis for Change Requests (CR), made appropriate changes to requirements in RequisitePro, and updated the CRs in ClearCase.
• Conducted Use Case Realization through Sequence Diagrams using Business Process Management Tools, Rational Software Architect (RSA).

Senior Requirement, Document, System Analyst Consultant

Confidential, Rockville, Maryland

Responsibilities:

• Facilitated integrated project meetings, interviewed stakeholders, gathered and documented business and functional and technical requirements, conducted business analysis, extracted business rules, modeled business workflow, sequence diagram and activity diagrams, develop use cases and use case diagrams.
• Utilized Borland Caliber, and Rally (Agile Methodology) web-based Project Planning and Requirement Management tool to conduct requirements management, develop Use Cases, conduct Use Case review sessions, and develop traceability matrix for crossing-referencing.
• Trained and mentored staff that are junior-level business analysts, and help adopt and standardize efficient business analysis practices.
• Managed user accounts for web-based project, utilizing Rally web-based agile tool.

Senior Business System Analyst/Requirement Management

Confidential, Owings Mils, Maryland

Responsibilities:

• Facilitated integrated project meetings, interviewed stakeholders, gathered and documented business and functional requirements, conducted business analysis, extracted business rules, modeled business workflow, activity diagrams and sequence diagram, developed use cases and use case diagrams.
• Worked on Confidential 7.0 CMA, and participated in developing workflow diagrams to model the integration of Confidential workflow and or departmental content management workflow.

Business Process Re-Engineering/Requirements Management/Business Process Modeling

Confidential, Columbia, Maryland

Responsibilities:

• Obtained extensive knowledge and experiences in modeling business processes in activity diagram, sequence diagram using Enterprise Architect (EA) for Confidential (Business Process Re-Engineering) efforts, gathering business requirements, mapping business requirements into technical requirements, interviewing stakeholders, creating domain models and use cases using UML, documenting business rules and terms, facilitating any necessary cross-functional coordination, conducting conference with business users and JAD sessions, performing project management throughout the project life cycle (SDLC), and using RUP methodology.