SUMMARY:

• Skilled professional with more than nineteen (19) years of progressive experience and expertise delivering o ptimum level of service work in g as a Business Analyst and Project Manager.
• Exceptional skills in Information Technology, Software Development Life Cycle methodologies, ITIL implementations, Busines Process Automation, SharePoint delivery and Quality Assurance, within the Health Care, Financial, and Government Industries.

TECHNICAL SKILLS:

Project Delivery/Management Methodologies: Microsoft Soft Office 2003/2010 Teradata Business Objects Microsoft Word 2003/2010 SQL Crystal Reports Microsoft Access 2003/2010 Health Connect SAP Lumira Microsoft Excel 2003/2010 Macess SAP Dashboards Microsoft PowerPoint 2003/2010 HL7 SCRUM Microsoft Project 2003/2010 Lotus Notes Agile Microsoft Visio 2003/2010 Balsamiq PMI/PMBOK Microsoft SharePoint 2003/2010 Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst Lead/Project Manager

Responsibilities:

• Lead partners in business to innovate and drive continuous improvement enabled by Information Technology solutions.
• Find opportunities to use technology to impact organization, practice and business services group strategy and performance, managing small to multi - million dollar projects using detailed projects plans, reporting, RAID logs and mitigation.
• Lead strategic partnerships and manage the development of technology roadmaps and business processes to IT systems to influence business transformation. Ensure initiatives align with global and regional business vision, strategy, and IT goals.
• Works with the practice and business services groups to define and validate system requirements. Assists to prepare functional specifications and system design specifications that can be used by IT to build solutions.
• Manage staff responsible for Confidential analysis and documentation of EDI application functionality and interfaces.
• Create end-to-end process recommendation documents, including power point presentations, Visio process flows, supporting metrics, data analysis, technical business requirements and related impact analyses for complex processes or for portions of larger or inter-related highly complex SDLC processes.
• Formulate highly complex, effective project strategies consistent with the business and competitive strategy of the organization and/or functional area. Examines policy issues and strategic planning with a short term as well as long term perspective. Conducts a Strengths, Weakness, Opportunities, and Threats ( Confidential ) analysis.
• Lead in line Management and team development, tailoring the approach to each individual to encourage high team morale, enthusiasm and results.
• Proactively engages client leaders and matrix partners to actualize change initiatives. Develop and/ encourage new ideas and approaches. Establishes procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results in highly complex environments.
• Use efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.
• Act as the liaison between the business units, technology teams and support teams.
• Coach and encourage business stakeholders about the potential use of technologies that bring an additional value to the practice and business services groups.
• Work with business units to manage and prioritize products and service portfolios. Analyzes potential solutions to estimate value to the organization and return on investment (ROI). Advocate for technology needs of the department.
• Provide IT performance results to business managers in the form of project portfolio status update and tracking the realization of benefits of deployed solutions.
• Develop governance agreements with practice and business services groups. Assists in defining and monitoring Service Level Agreements ( Confidential ).
• Measures client satisfaction and IT effectiveness with the practice and business services group. Develop and implement recommendations for improvement. Work with IT to resolve problems and improve service levels.
• Lead the initiative in the intake of projects applying business analysis and business case expertise to understand requirements, shape initial requests, and provide high-level estimates of effort and Budget (cost).
• Lead requirements walk-through and sign-offs, verifying with user representatives and stakeholders/business sponsor that use cases and process models accurately portray specific program/project needs.
• Review program and project plans, analyze department and project metrics, develop and implements changes through the Change Control Board as necessary to ensure that the project remains within specified scope and is within time, cost and quality objectives.

Confidential

Sr. Business Analyst Lead/Project Manager

Responsibilities:

• Lead partners in business to innovate and drive continuous improvement enabled by Information Technology solutions.
• Find opportunities to use technology to impact organization, practice and business services group strategy and performance.
• Lead strategic partnerships and manage the development of technology roadmaps and business processes to IT systems to influence business transformation. Ensure initiatives align with global and regional business vision, strategy, and IT goals.
• Manage staff responsible for KPCC analysis and documentation of EDI application functionality and interfaces.
• Works with the practice and business services groups to define and validate system requirements. Assists to prepare functional specifications and system design specifications that can be used by IT to build solutions.
• Create end-to-end process recommendation documents, including power point presentations, Visio process flows, supporting metrics, data analysis, technical business requirements and related impact analyses for complex processes or for portions of larger or inter-related highly complex SDLC processes.
• Formulate highly complex, effective project strategies consistent with the business and competitive strategy of the organization and/or functional area. Examines policy issues and strategic planning with a short term as well as long term perspective. Conducts a Strengths, Weakness, Opportunities, and Threats ( Confidential ) analysis.
• Proactively engages client leaders and matrix partners to actualize change initiatives. Develop and/ encourage new ideas and approaches. Establishes procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results in highly complex environments. Use efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.
• Act as the liaison between the business units, technology teams and support teams.
• Coach and encourage business stakeholders about the potential use of technologies that bring an additional value to the practice and business services groups.
• Work with business units to manage and prioritize products and service portfolios. Analyzes potential solutions to estimate value to the organization and return on investment (ROI). Advocate for technology needs of the department.
• Provide IT performance results to business managers in the form of project portfolio status update and tracking the realization of benefits of deployed solutions.
• Develop governance agreements with practice and business services groups. Assists in defining and monitoring Service Level Agreements ( Confidential ). Measures client satisfaction and IT effectiveness with the practice and business services group. Develop and implement recommendations for improvement. Work with IT to resolve problems and improve service levels.
• Lead the initiative in the intake of projects applying business analysis and business case expertise to understand requirements, shape initial requests, and provide high-level estimates of effort and Budget (cost).
• Lead requirements walk-through and sign-offs, verifying with user representatives and stakeholders/business sponsor that use cases and process models accurately portray specific program/project needs.
• Review program and project plans, analyze department and project metrics, develop and implements changes through the Change Control Board as necessary to ensure that the project remains within specified scope and is within time, cost and quality objectives.

Confidential

Sr. Business Analyst Lead/Project Manager

Responsibilities:

• Assess business operations and processes of assigned office or business unit to understand procedures, information flows and handoffs, decisions, communications pathways and the like.
• Establish and maintain effective working relationship with staff and top leaders. Advise top agency management on the business process reengineering needed to adapt successfully to the changing climate in the agency.
• Lead meetings and projects with client staff, project managers, and developers to automate, upgrade, or expand applications that accomplish business operations of assigned work unit(s).
• Create, design, and format technical requirements documentation including architecture diagrams, Visio end-to-end process flows, and other information or processes needed to describe required system changes for development, data analysis, QA, and other internal customers following an SDLC process.
• Provide project management support to applications in production by tracking system/software issues, performing gap analysis, and troubleshooting them to sustain applications in production.
• Develop queries, SQL analysis, or reports from applications such as (DataMart), Business Objects, utilizing Pivot Tables, Access Databases, etc., for operations or management staff of assigned business unit(s), MHA, Data Operations.
• Provide project leadership or technical supervision to 8-10 less experienced staff performing similar functions.
• Provide data for Public Reports to over 300,000,000 viewers.
• Use business intelligence techniques and knowledge of prospective analytics to identify trends, patterns and opportunities based on collected data.
• Evaluate, interpret, analyze, and present in final form all resources and workload data relating to assigned area of responsibility in support of the study. Responsible for the validity and consistency of the conclusions or recommendations and estimates, projections, or forecasts developed from these studies.
• Provide project management in high level, multifunctional transition teams to oversee the accomplishment of long term transition or other implementation plans for all strategic reorganization efforts.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Plan, design, implement, end-to-end process and maintain financial systems that function to meet operational and reporting needs, provide technical advice on systems that are integrated with administrative, management, accounting and other financial management systems.
• Lead partners in change management activities associated with Information Technology process improvement.
• Elicit requirements using document analysis, functional specifications, mock-ups, surveys, site visits, business process descriptions, use cases, task and process workflow analysis.
• Create wireframes to define technical requirements, and lead 3-5 Developers (programmers), in the development of detailed prototypes utilizing Java and SQL.
• Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements and deliver the following artifacts as needed: (Business requirements Document, System requirements, Business, and Process flow diagrams, Use Cases, GUI, / Screen) utilizing Visio, Power Point, Excel, and Access.
• Identify and document test requirements, perform system testing, and assist users or Business Analysts with resolution to testing issues.
• Serve as a liaison between the client business units, production staff, company & client technology teams, and support teams, as directed.
• Recognizes when issues/events may affect the scope, throughout project lifecycle and escalate to project manager.
• Manage the use and development of the traceability matrix, participates in design review, finalizing detail designs.
• Participate in strategic organizational planning and project implementation matters related to transition other planning.
• Participate in high level, multifunctional transition teams to oversee the accomplishment of long term transition or other implementation plans for all strategic reorganization efforts.
• Conduct gap analysis and evaluate new and modified financial management information systems, policies, regulations, goals or objectives to determine impact and apply benefit techniques to determine project direction.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Plan, Design, Develop, and support end-to-end business, financial, and operation systems, based on accurately documented data gathered through 6-10 stakeholders utilizing Visio, Power Point, and Excel, in addition to process flows. Understanding of business policies and procedures.
• Review all documents related to the client supporting the Confidential project. This includes program operations as well as government reporting requirements. In addition to writing technical business requirements and project schedule development within an SDLC process.
• Liaison between the 6-10 stakeholders and the 5 member project team.
• Review and perform gap analysis of existing systems and develop strategies for improvement based on clients need.
• Establish and maintain effective working relationship with staff and top leaders. Advises top agency management on the business process reengineering needed to adapt successfully to the changing climate in the agency.
• Participate in strategic organizational planning and project implementation matters related to transition other planning.
• Evaluate, interpret, analyze, and present in final form all resources and workload data relating to assigned area of responsibility in support of the study. Responsible for the validity and consistency of the conclusions or recommendations and estimates, projections, or forecasts developed from these studies.
• Participate in high level, multifunctional transition teams to oversee the accomplishment of long term transition or other implementation plans for all strategic reorganization efforts.

Confidential

Business Analyst

Responsibilities:

• Review all data related to government programs to provide legal services to thousands of immigrants.
• This includes program operations as well as government reporting requirements.
• Interview 6-10 stakeholders including, headquarters staff and the local service providers to determine how they work on a day-to-day basis (to ensure that the system is designed for end users), accurately documenting requirements.
• Team Lead to design and develop a system with Software Development Life Cycle process, that can be implemented in-house (using Access, Power Point, Excel, Visio), including the data elements and structure end-to-end process flows and perform gap analysis reports based on client needs.
• Establish and maintain effective working relationships with staff and top leaders.
• Participate in strategic organizational planning and project implementation matters related to transition other planning.

Confidential

Business Analyst

Responsibilities:

• Lead partners in change management activities associated with process improvement.
• Design, develop, and maintain Access or other database applications to support 10-15 team members within the Coding Assessment Program and MRDA or other coding auditing programs within the health information management.
• Establish and maintain effective working relationship with staff and top leaders
• Design graphical representations using Power Point, Visio process flows and Excel to clarify materials based on clients need following SDLC process.
• Work with a broad base of IT staff, management, stakeholders, and executive staff with planning and organizing documentation efforts, including performing needs assessments and ongoing analysis.
• Research procedures, perform gap analysis and interviews Subject Matter Experts to solicit information.
• Create end-to-end business and systems procedures from both existing data as well as non-existent data.
• Work closely with Director and Manager of Coding for ICD9 data, and Physician Lead, Data Quality, to perform data analysis, monitor physician coding accuracy, and develop timely reports to submit to Senior Leadership.
• Create and distribute various reports in addition to ad-hoc reports, needed for the department from Clarity, Teradata SQL Queries, Business Objects, Data Warehouse, DSS, and HL7.
• Develop, document and execute test plans for configuration testing and validate accuracy of data loaded.
• Serve as a Liaison between Coding Department and IT, Reviews work of others for accuracy.
• Participate in strategic organizational planning and project implementation matters related to transition other planning.
• Participate in high level, multifunctional transition teams to oversee the accomplishment of long term transition or other implementation plans for all strategic reorganization efforts.
• Exhibit Confidential compliant and ethical behavior in the Health Information Management department job responsibilities, including complying with all applicable HIPPA, federal and state laws and regulations, patient and information flow, company Code of Conduct, Business Ethics Policies, and Procedures.