Business Analyst Resume Smithfield, RI - Hire IT People

SUMMARY

Strong skills in business analysis, system testing, quality control, querying databases, project management, financial planning and sales, equity based contract administration, expense budgeting/reporting, end - user computing, imaging and workflow system implementations, resolving complex business and system problems.
Customer focused, excellent team building skills, detail oriented with excellent documentation practices.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Smithfield, RI

Business Analyst

Responsibilities:

Over six year’s participation in all project phases from business case development through system implementations. Project durations from a few months to a few years, often working on several projects concurrently.
Expert in web transaction page and form redesigns and implementations.
Expert in synthesizing data for estimations, test scenarios, implementation planning etc.

Confidential, Willimantic, CT

Business Analyst

Responsibilities:

Analyzed databases and made recommendations for consolidation to improve education event scheduling and registration processes for a September 2010 implementation.
Testing enhancements and production fixes made by an offshore team.

Confidential,

BA market analysis

Confidential, New Britain, CT

Business Analyst

Responsibilities:

Analyzed current business process flows and made recommendations to improve customer satisfaction and reduce expenses.
Created use cases for a new call center user interface including some IVR modifications.
Produced business requirements for the reserving, general ledger, and anti money laundering system interfaces.

Confidential, New Haven, CT

Senior Business Analyst - Business Information Systems & Technologies

Responsibilities:

Designed and implemented a Quality Control process, i.e., regression and load testing, for the Ingenium system production releases.
Responsible for RFPs, vendor negotiations, and implementation of a phonetic name search engine and a new call center recording and quality management process.
Worked closely with internal auditor on Ingenium system security policies and procedures.

Confidential, East Hartford, CT

Consultant - Business Development and Implementation

Responsibilities:

Analyzing customer business requirements and writing business specifications for necessary enhancements. Developing test plans and coordinating test scenarios.
Analyzing ongoing PolicyLink system problems to determine if program code changes are necessary.
Communicating with clients, researching information and creating test data for problem illustrations, reviewing system requirements and test results, providing client training and marketing technical support.