SUMMARY:

• Strong business analytic and user interface design skills in an agile development environment
• Proven aptitude for change management delivery and identifying best procedural policy
• Excellent ability to organize, coordinate, and multi - task while giving attention to detail
• Advanced verbal and written interpersonal customer communication expertise

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Responsible for gathering analysis of monthly, quarterly and other financial reports used by country representatives and MCC management. Evaluated and analyzed function, errors and UI design. Eliminated duplications, merged reports and delivered more options based on user access. Linked existing open issues, analyzed data integrity and made recommendations to enhance function.
• Worked in Agile environment, participating in daily stand-ups and planning meetings. Worked directly with client SMEs in gathering and defining business requirements. Presented recommendations to client and wrote functional requirements document.
• Analyzed backend administrative controls used for forms and reports . Combined recorded system bugs with functional improvements into requirements document. Corrected inconsistencies, improved function and recommended enhancements.
• Focused Business Office (VIP) Dashboard application used in managing Information Technology projects developed in an Agile environment for the Office of Veterans Affair.
• Worked with developers of the Dashboard for preparation of training all VA users on the new Dashboard.
• Facilitated online, one-on-one and recorded training classes to VA managers and executives.
• Created VIP Dashboard reference guide as resource and step-by-step instruction for use of Dashboard application.
• Created quick reference guide as a handout for training sessions. Recorded training session using Adobe Captivate for on-demand training.
• Managed Dashboard Helpdesk. Served as Tier 1 support in resolving ticket issues and triaged tickets to Tier 2 developers support.
• Coordinated with VA Business Policy & Guidance lead and participated in weekly mentoring support and guidance sessions.
• Created SOP for Dashboard Help Desk ticket system. Initiated procedures to help streamline process and response time.
• Created SOP document for renewal procedures of operations for VA systems.
• Interviewed team members and analyzed existing processes to develop a detailed proced ure for implementation.

Confidential, Washington DC

Business Analyst

Responsibilities:

• Business Analyst for Case Information Management System ( Confidential ) project using an agile development framework for Entellitrak application solution implemented by the Civil Division of Confidential .
• Performed requirements analysis of legacy system, creating requirements and traceability documentation with detailed specifications of functionality, applied rules, database tables and reports. Researched similar systems to compare functionality and UI.
• Assisted developers with user interface design and presented design to the client.
• Assisted testing team with regression testing
• Created Confidential (Computer Based Training) material using A dobe Captivate.
• Composed voice - over scripts to accompany simulated software training for more than 1,700 end-users within the Civil Division.
• Incorporated changes as application UI changed.
• Created training manual as part of an over-all training solution.
• Trained end-users and managers in classroom setting for various branches within the Division.

Confidential, Washington, DC

Business Analyst/System Analyst

Responsibilities:

• Analyzed current work flow process of the Business Integration Confidential department and writing SOPs as needed.
• Developed solutions by preparing and evaluating alternative workflow solutions.
• Assisted with the identification of risks in the current processes and procedures.
• Updated and developed code strings for Client Letter migration into HPX system. Wrote and updated the logic for current Confidential member insurance contracts.
• Processed contract requests for health care subscribers, making recommendations to stre amline procedures. Trained internal departments to reduce processing time.

Confidential, Washington, DC

Business Analyst/Technical Trainer

Responsibilities:

• Created and implemented business artifacts within an agile development methodology for a web content management system for the Confidential (Environmental Protection Agency). Developed wireframes and web page layout from User Stories and collaborated with the development team who implemented proposed solutions.
• Participated in JAD (Joint Application Design) sessions with user community to solicit requirements to build the design requirements. Analyzed existing legacy application to develop a clearer, easier - to-learn UI (User Interface) with an improved use of screen real estate. Created new wireframes in Balsamiq. Responsible to ensure content was 508 compliant.
• Performed demonstrations of new application functionality for Subject Matter Experts (SME) at daily stand-up with Scrum Master. Responsible for conducting training and creating training materials for all Record Managers. Managed and created end-user and operational process documentation.
• Managed and created feedback forms during UAT (User Acceptance Testing).
• Participated in UAT test cases execution with QA team. Monitored feedback form. Authored content for online WIKI resource.

Confidential, Washington, DC

Training Manager

Responsibilities:

• Taught classroom, one - on-one, and remote training classes in regional and main offices. Spear-headed the purchase and implementation of an interactive remote web training application.
• Managed design of new Confidential Technology Training intranet website. Created wireframes and provided content for designers. Submitted refreshed content and created advertisements of new courses for Confidential portal.
• Designed MS Office courses (Word, Outlook, Excel and PowerPoint). Developed general, specific topic and custom courses.
• Managed the design and creation of training materials. Collaborated with developers, support and security teams to ensure that product documentation, including instructions, policy and screenshots, were accurate and compliant.
• Responsible for management of the Confidential Training Center. Oversaw equipment maintenance and recommended essential upgrades and additions as necessary. Managed and scheduled requests from outside trainers and vendors.
• Taught WebEx, Adobe Connect, Pointsec (encryption), Service Desk (ticket recording), VPN, Citrix, SharePoint, Publisher and Visio upon request. Created training aids and quick guides as required.

Confidential, Washington, DC

Senior Business Analyst

Responsibilities:

• Business Analyst for national convention website and web applications. Wrote technical requirements of CMS web application, incorporating individual input functionality (individual fields uploads) and translated requirements for use in a third - party e-commerce interface application.
• Collaborated with developers to design features which maximized functionality of web site content. Created wireframes of web layout for designers. Ensured content security, managed user access matrices, and configured permissions in web portal.
• Created and executed UAT test cases. Provided feedback to developers for prototypes changes. Collaborated with design team and managed the development of an e-commerce portion of the site to integrate with API.
• Managed promotions, program book design and 3 years of monthly ads in trade publication. Supervised committee members and managed photographers, graphic designers, web developers and printer.

Confidential, Washington, DC

Senior Business Analyst

Responsibilities:

• Business Analyst for music database web application using agile methodology.
• Developed user stories, product requirement documents and flow diagrams for developers.
• Created web page layout and wireframes.
• Developed and wrote functional and technical specifications.
• Coordinated with backend developers in design of data tables.
• Interviewed and hired team of developers, data entry technicians, graphic designer and marketing manager.
• Developed and executed UAT cases against requirements.
• Responsively implemented enhancements received from client feedback for optimal website design, search engine functions, and client distribution.
• Demonstrated product to end users, music publishers and potential investors.

Confidential

Business Analyst

Responsibilities:

• Site manager for conversion of new software application rollout recording patient statistics during treatment in dialysis centers.
• Analyzed current process and procedures; recommended improved procedures.
• Oversaw training schedules and conducted training for nurses, doctors, patient care technicians, dieticians, social workers, administrators and managers.
• Monitored, documented, and resolved technical issues and bug fixes.
• Designed training guides and curriculum for client s organizational instruction program.

Confidential

Lead Business Analyst

Responsibilities:

• Implementation manager for rollout of new hardware and software for 750 users to prepare for move to new headquarters.
• Served as single point of contact for coordination between project and deployment managers, training team, external supplier and local infrastructure.
• Coordinated and managed the deployment schedule.
• Coordinated and implemented communications strategy for various pre - launch infrastructure and deployment teams.
• Developed and delivered a series of information presentations for staff prior to deployment providing guidance for logistical and technical queries in Q&A session.
• Liaison with business team leaders and migration managers for deployment activities.
• Managed contact between the audit, deployment, and floorwalker teams during rollout.
• Monitored teams work and reported to team managers.
• Managed controlled change management activities and escalated infrastructure issues.
• Solicited and assessed user feedback for post-deployment customer care.
• Provided one-on-one training if required.
• Produced Lessons Learned assessment and weekly reports for project committee.