SUMMARY

• 20 plus years of experience as Systems Analyst with focus in business software and systems.
• Strong background working with clients, designers, and programmers to identify requirements, provide cost analysis, assist with creating user interfaces, and develop implementation timelines.
• In - depth understanding of project lifecycle, including all phases of system and software development.
• Proven track record in testing, quality assurance, and networking.
• Superior communication, presentation, and interpersonal skills

TECHNICAL SKILLS

• Confidential Business Analyst
• Security Application Management
• Security Investigation
• Security Awareness Program
• Websense Security Administration
• Intrusion Protection Software - Symantec
• SolarWinds
• Wireshark
• IBM WebSphere MQ File Transfer
• Project Management
• Internal IT Audits
• SDLC
• ITIL
• Vendor Management
• Unix Administration
• Oracle DBA administration
• Lean Process Improvement
• IT/Application Support management
• SharePoint
• Visio
• Websense Security Administration
• Active Directory
• Microsoft 2010
• Outlook
• SFTP Software
• SOX
• CORBIT
• FINRA
• SOC 1

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Maintain relationships and communicate with key client personnel to understand business operations, processes, and functions.
• Prepare presentations and briefings, and actively participate in client meetings and day-to-day interactions.
• Advise and assist with the implementation and compliance with:
• Responsible for supporting Enterprise Risk Management and Internal Control (including Internal Controls Over Financial Reporting)
• Audit Requirements for Federal Financial Statements
• Support development of an overarching Enterprise Risk Management (ERM) framework and maturity model.
• Provide any other support that helps advance and achieve the LPL’s goals surrounding sustaining Confidential and sound ERM program.
• Assist the client in sustaining the valuation baseline.
• Provide audit liaison support.
• Assist in tracking, monitoring and reporting of all notice of findings and recommendations.
• Assist in the development, recommendation and implementation of corrective action plans to remediate issues for identified deficiencies.

IT Analyst

Confidential, Charlotte, North Carolina

• Systems Analyst for this IT firm with 1,500 employees.
• Maintain and support systems for business intelligence (BI) initiatives, including software, servers, and networks.
• Perform data analysis, testing, debugging, internal audits, disaster recovery documentation support, and problem resolution.
• Research and evaluate technology solutions and present recommendations for improved system operations.
• Create data verification methods and comply with standard system procedures.

Security Analyst/Monitoring

Confidential, Charlotte, North Carolina

• QRadar: As a Security Admin, my daily task was to provides log management, compliance reporting, real-time monitoring, forensic investigation, and incident response.
• Tenable Security Center with Nessus: Daily task is to obtain vulnerability information. Nessus uses a plugin system to evaluate the vulnerabilities.
• Tripwire: By utilizing this tool I was able to monitor our financial systems, and servers covered under PCI-DSS in addition to critical system configuration files and binaries, I was able to help application to identify and prevent zero-day issues.
• Firemon: Utilizing this tool, I proactively reviewed real-time security management platforms to analyze firewall policy and configurations. I was able to also provides a thorough auditing system of firewall policy changes.
• Guardium: Responsible for Database Activity Monitoring tool for monitoring vulnerable applications. This tool enabled me to monitor SQL traffic in real time, using a kernel tap as an agent allowed me to provide audit responses to outside agencies when requested. I also supplied vulnerability assessments and change management for the databases that I monitored.

Security Analyst/Business Analyst

Confidential, Charlotte, North Carolina

• Provide support for Enterprise monitoring, notification, and auditing help to ensure host integrity as well as system and regulatory compliance
• Provide strategic technical direction to senior leadership and serve as the primary liaison between management, business users and Security administrators in support of a large-scale Disk Encryption Application supporting over 40,000 employees
• As a Business Analyst role, my job was to provide a detailed “as is” process maps included: clearly defined start and end points of the process, level two and three process functions, defined areas of rework and non-value added steps, cycle time, capacity and rework information for each process step as available and baseline for the current environment

Security Administrator/Business Analyst

Confidential, Charlotte, North Carolina

• Enterprise reporting capabilities enable cross-platform server auditing and compliance enforcement with a graphical reporting engine that features multiple queries and graphic formats to visually highlight data
• Served as Security team leader; managed 5 Encryption Servers, 85+ encryption state side sites, 8000 global users
• Achieved or maintained SOX rating of no more than 1 Minor A’s, 2 Minor B’s, and zero significant deficiencies per Business/Shared Services.
• Implemented key initiatives including Microsoft Program, Training plans, next steps and traveling users’ 24x7 support
• Developed, reviewed and implemented long term mobile computing recommendations, per IT Strategic Plan including industry trend; executed resulting actions.
• Achieved targeted asset reductions, per IT Policy Deployment including 100 servers, 50 applications including retired legacy assets as part of SAP strategy
• Completed data security reviews and executed next steps/recommendations
• Designed and managed Websense Security Application to support over 500 servers for global security
• As a Business Analyst provided best practices solution by validating scope including a review and refining the scope as needed based on a process detail table, identifying any changes to what is in or out of scope now that the requirements have been developed.
• I also create the system impacted document by creating a design-element diagram for each level two or three process function for impact assessment for people, process, technology, materials and supplies, facilities, product, servers or equipment and others as necessary.

Consultant - Project Analyst

Confidential, Charlotte, North Carolina

• Provide business process reviews and/or recommendations to ensure processes and systems met changing business conditions
• Identified, analyzed, and thoroughly documented gaps between current processes and future state and documented processing requirements to ensure the integrity of processes or system functionality
• Insured all requirements are addressed by business process
• Perform analysis of processes and system capabilities including complex system process analysis, design and prototyping
• Project Management duties of small to mid-scale initiatives and/or projects
• Testing and Validation of Process and System development
• Establish and ensure adherence to testing standards and procedures, regression scripts and overall production system integrity, support groups for an application release

Consultant System Specialist

Confidential, Charlotte, North Carolina

• Defined solutions to address business needs and support development work on multiple enterprise end and legacy data environments in support of Information Technology projects and initiatives
• Analysis, specifications, testing and production checkout
• Worked with management to support business needs & make recommendations to meet cost effective and productive objectives
• Maintained all departmental documentation to capture all software development processes and procedures
• Developed department's Beta Test Plan Process
• Maintained departmental intranet site

IT Manager

Confidential, Charlotte, North Carolina

• Support and monitor existing infrastructure, perform preventative maintenance work, backup and perform other regular support activities to ensure effectiveness and to provide cover on such tasks when required
• Support and monitor the Oracle and Unix administrators on team objectives
• Respond to 2nd Line Help Desk calls and planned work requests. Manage such items through to resolution or escalate them to another member of the team or the vendor support team
• Liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware/ software and database
• Ensure that all work and changes are performed in such a way as to minimize all disruption to existing business use
• Assist in tracking the company’s infrastructure assets and ensure that infrastructure and data is kept secure
• Mentor junior infrastructure support staff
• Assist in designing and documenting infrastructure processes, procedures and standards and to maintain or prepare system and software documentation as directed
• Perform activities in a productive, timely and effective manner
• Maintain appropriate records of time spent, actions taken and item status to facilitate management, future problem resolution and to keep users informed of progress
• Keep users up to date with progress and liaise with colleagues and partners in an appropriate manner
• Liaise with users regarding escalated issues and to agree appropriate courses of action and priorities
• Ensure that technology is used, managed and supported in accordance with standards, policies and procedures
• Work alongside colleagues within the IT Department on support, development and project work where directed