Sr. business analyst Resume

SUMMARY:

Created a strong reputation for speed and reliability resulting in strong relationships with my customers and multiple BRAVO awards each year for the last 5 years. With SAFECO had more customer service awards than anyone in the company.
Served as consultant for project to convert legacy systems’ data to ensure accurate relationships between data
Involved in creating a reporting database for accessing Claims data by testing data and creating the accompanying data dictionary (which is still in use)
My history in claims and knowledge of data led to my involvement in the creation of a series of reports that were designed to be actionable data to identify key issues and address them immediately

TECHNICAL SKILLS:

Having managed a claims unit and my data expertise gives me the unique set of skills to design and produce actionable data reports used to identify and address critical issues
Building small system tools to provide services on an ad hoc basis using MS Access among other tools
Proficient in numerous querying and business tools, including SQL, Microsoft Visual Studio (SSIS), SQL Server Management Studio, Teradata, Hyperion Interactive Reporting Studio, MS Access, MS Excel, MS PowerPoint, MS SharePoint, Business Objects
Familiarity with Oracle SQL, DB2 SQL, TSQL
Claims handling and General Insurance experience.
Planning, organization and training from planning and creating training materials to planning and organizing an office redesign
Management experience running a claims unit which closed well above goal month over month

PROFESSIONAL EXPERIENCE:

Sr. business analyst

Confidential

My current job responsibilities involve developing SQL queries and SSIS packages to pull claims data for Claims, Compliance, Underwriting and others after analyzing their needs

CLAIMS

Confidential

Progressed from claims clerk to adjuster to unit manager to business analyst. Ran Catastrophe operations for several mid - level Catastrophes, local liaison for launching of new claims handling system and training in Windows products.

INSTRUCTOR

Confidential