SUMMARY:

• Senior CABS Analyst with over 20 years of experience in CABS day - to-day operations, account maintenance, problem-solving, trouble-shooting as well as planning/implementing proactive procedures to deliver accurate and on time CABS invoices. *Senior Software Analyst with 20 years experience in End user day-to-day operations, accounting software, dedicated to customer relations, and attending meetings to keep up with any new regulatory changes. *Proficient at utilizing Confidential, Gensoft, MEI Telecom Services, Confidential International ( Confidential ), MACC, and
• Martins CABS systems. *Successfully populated CABS tables to process, rate and bill switched, special and UNE services. *Skilled at evaluating data from diverse switches to ensure accurate and compete billing information.
• *Able to process incoming as well as outgoing CABS invoices ensuring revenues and minimizing costs.
• *Processed disputes through negotiation and adjustment or resolution. *Conducted audits and performed variance analyses to minimize lost revenue. *Knowledgeable in inter/intra state usage following PUC and Confidential guidelines. *Able to train, coach and transfer knowledge to all employees processing CABS data and usage.
• *Knowledgeable of LNP and LIDB as they impact billing. *Excellent working knowledge using Microsoft Excel,
• Word, and Outlook. *Knowledge in Human Resources, staff management, educating in time management and safety guidelines Synopsis of Achievements
• Evaluated and corrected data feeds to CABS for timely processing improving accuracy and reducing disputes.
• Billed out over $18.5 million in invoices and collected $16.5 million in a 2 year span.
• Participated as CABS SME in numerous CABS conversions from manual and automated environment: s.
• Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
• Boosted customer service ratings by 90 % by developing new processes and improving work flow.
• Developed departmental handbooks that presented criteria on how to navigate various departments.

QUALIFICATIONS:

• Strong analytical skills Confidential Telecom
• Database servers Cheerful and energetic
• Local remoter systems support MS Office proficient
• Structured query language (SQL) expert Effective team player
• Project management Superior organization skills
• Document management Staff training and development
• Testing Dependable and reliable
• Excellent problem solving skills Resolution-oriented
• Customer needs assessment
• Content management systems

SKILLS:

• Professional and friendly
• Careful and active listener
• Multi-task Management
• Strong public speaker
• Vendor Management

WORK EXPERIENCE:

Software/Business Analyst

Confidential

Responsibilities:

• I work trade shows plus cold calls to Telephone Companies to discuss our Product and how to show them the cost savings by using our software.
• Training On-site, Remotely, and thru Webinars for new or existing customers
• Created full documentation for all modules within our software.
• Created test plans to be used during the testing phases.
• We provide not only a user-friendly software, knowledge of the industry, and in addition to that we have
• Customer Service that is there to help them.
• Created and distributed monthly CABS invoices for Confidential County Telephone and 14 clients using their
• In-house CABS software Application.
• Clients use the software for their end-user and CABS Invoices.
• Pull data from numerous switches, tandems, and EMI records to create the CABS Invoices.
• Analyze data, load values into system, ran bills, validated output, and mailed using PDF or sent through SECABS.
• Query our FoxPro database to create reports based on trunk groups, npa nxx, etc.
• Fielded CABS related questions, performed Call Detail Record (CDR) evaluation and trouble-shooting,
• Setup trunks and switches in the system then evaluated for accuracy.
• Verified SS7 reports to identify missing traffic, trunk groups, incorrect routing, etc.
• Performed daily mediation report evaluation then troubleshot discrepancies.
• Travel to our clients to go over any issues that may be having with our software.
• Discuss any new enhancements that will be coming up in the future.
• Educating their staff on how to handle proprietary information and the Confidential guidelines to follow.
• Travel to tradeshows to talk with new prospective clients and demo our product to them.
• Set up appointments for me to do either a Webinar or an inhouse demo.

Sr. CABS Analyst/Revenue Assurance

Confidential, Charlotte, NC

Responsibilities:

• Participated on team to plan and execute the 1st Confidential Carrier Access Billing cycle for switched services.
• Implemented CABS billing by territory.
• Worked with billing vendor Confidential International ( Confidential ) to set-up mileage, tandem switch terminations, tandem switch facility and Confidential .
• Services and Qwest.
• Coordinated the process of sending minutes-of-use to Confidential .
• Downloaded files from carriers then verified and uploaded to Confidential .
• Performed problem resolution with carriers if MOU did not meet historical measures.
• Processed incoming and outgoing bills.
• Disputed incoming invoices for incorrect billings.
• Disputed $1.3 million and won $967K which is 71%.
• Processed adjustments.
• Prepared accounting and financial documents for analysis.
• Tested and implemented changes to any new programming change.
• Prepared routine legal correspondence and memoranda for attorney partners.
• Ensured that TWC followed Confidential and PUC mandates per state.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Worked with Engineers and regulatory to ensure trunking arrangements were being billed accurately.

Center Director

Confidential

Responsibilities:

• Managed day-to-day operations of a Confidential office.
• Handled payroll, disciplinary actions, and coaching to all employees.
• Set up weekly goals and tasks to be completed.
• Planned and led training programs on staff development.
• Designed training modules that implemented strategic business practices and organizational behavior training concepts.
• Monitored team leader incentive and motivational programs.
• Explained human resources policies and procedures to all employees.
• Selected and interviewed candidates for all available positions.
• Conducted telephone and onsite exit interviews for all employees.
• Generated employee tracking reports each month.
• Completed payroll processing from start to finish for more than 6 employees.

CABS SME/Customer Service Manager

Confidential, Orlando, FL

Responsibilities:

• Supervised day-to-day processing of Confidential CABS bills for switched and special services.
• Researched unpaid CABS bills that were two years old.
• Worked with Confidential to gather data and determine collection opportunity.
• Worked with the programmers to set up test environment for verifying changes to the Confidential system.
• Led team through positive and negative testing scripts.
• Verified usage data for the outbound invoices from Siemens switches.
• Coached reps through day-to-day operations functions.

CABS and End User Billing Customer Service Manager

Confidential, Geneseo, IL

Responsibilities:

• Led team of eight analysts through CABS and End User billing support functions.
• Participated on team to prepare clients for conversion from Confidential, MACC, NIST, MARTINS, or legacy platforms to Gensoft.
• Coordinated the collection of data required to accurately bill special, switched and UNE services.
• Collected data including Confidential, mileage, inter/intra state guidelines, tandem terminations and facility as well as all circuit meet points, etc.
• Coordinated parallel billings, compared invoices and resolve defects.
• Ran switch dumps quarterly to continually verify that actual network was in billing.
• Taught clients on how to read switch records.
• Handled disputes and issued adjustments.
• Worked with the Finance Department and General Manager to ensure that we were capturing the
• Accounts Receivables was accurate after our software ran billing.
• Worked primarily with Peachtree Accounting.
• Our software was designed to be able to upload data to Peachtree and download data to our accounting package.
• Gained increasingly detailed knowledge of CABS, End User Billing, Rating, and toll processing over tenure.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
• Interfaced with programmers to ensure that software changes were working correctly and as designed.
• Work closely with our Confidential companies to gather any issues that they were having during the testing phases.
• Ensured PUC and Confidential mandates were implemented by the deadline.
• Took the lead on any projects when our customers would change from a legacy switch to a new softswitch.
• Analyzed recorded data for accuracy and completeness.
• Performed data integrity checks from the switch to the toll reseller that the companies dealt with.
• Acted as systems SME for existing and potential clients.