Business System Analyst Resume Danbury, CT - Hire IT People

SUMMARY:

Accomplished IT management professional with extensive knowledge of Requirements Engineering, Quality Assurance, SDLC Management, ICT Service Delivery, and Customer Service Operations.

TECHNICAL SKILLS:

IT Requirements, SLDC, and QAT
Project Management / Agile
Salesforce.com CRM Quality Analyst
Quality Assurance (HP Quality Center)
Telecom Operational / Network Management
Verizon Legacy Workforce Systems
Vendor and Labor Management

PROFESSIONAL EXPERIENCE:

Confidential, Danbury, CT

Business System Analyst

Member of IT eBusiness analysis team responsible for data integrity of Business Reports.
Extract business intelligence reports from IBM Cognos software to identify user input prompt errors and data output inconsistencies.
Ensure Quality Assurance through comprehensive test coverage, defect referral, and tracking for development issues.

Confidential, White Plains, NY

IT Specialist - Quality Assurance

Developed and executed system and interface test plans for all phases of the software development process.
Performed quality assurance testing utilizing HP Quality Center process for regression and defect management.
Analyzed business use cases and requirements to determine testing methodology.
Coordinated with IT business partners for user acceptance testing.
Consistently achieved 100% Completion of integrated system testing on time for release.
Compiled, documented and presented code release results to IT Compliance Project Office on a monthly basis.
Provided application software testing training and mentoring for new team members resulting in major reduction in team down time, increased productivity and reduced annual department external training expenses by approximately $15K.

Confidential

Systems Analyst - Software Requirements Engineer

Utilized business intelligence analysis to develop system requirement specifications documentation, and led cross-functional IT teams to support SDLC process.
Designed use cases with UML diagrams to illustrate functional workflow, and provided wireframes and mock-ups for user interface design.
Executed SQL database queries to fulfill upper management requests for Ad Hoc reporting.
Performed data analysis on XML, ASCII, flat file, and Data Warehousing sources in support of ETL process for web based enterprise business application.
Chaired joint application review and development sessions (JAR/JAD), and led cross-functional relationship between development, test, and software requirements teams.
Managed Requirement documentation updates and tracking on project specific SharePoint sites.
Represented Requirement Team and provided implementation documentation for several critical long term system migrations. All projects were executed on time and within budgetary limitations. Overtime for requirements team from defect resolution was significantly reduced by 70% achieving a significant savings over project cycle.
Designed and implemented process standard requirements model that assured data integrity, eliminated data inconsistencies and reduced defects by 10%. Received management commendation for follow through, attention to detail and consistently meeting software application requirements documentation deadlines.

Confidential, Valhalla, NY

Network Specialist -Service Delivery Manager

Provided 24/7 on-call support for customer network issues, Project Management of large scale customer installations, and escalation management for short and long term customer service related issues to ensure customer expectations were exceeded.
Single point of contact for (15) Tier 1 business customers with combined revenue of $35 Million. Managed projects identified as strategically important for revenue and customer satisfaction. Developed strong relationship with customer contacts to ensure lasting business partnership with Verizon.
Project Manager responsible for test and turn-up of SONET ring network (OC3-OC48) with multiple IBM and AT&T POP locations in the NY metropolitan (NYC) and outlying suburban areas (Westchester and Dutchess Counties). Completed project on time, within budgetary parameters and met all customer requirements.
Coached technicians to consistently achieve (4) hour closure rate for high severity incidents. Received multiple customer commendation letters, and management recognition award for excellent customer service.
Consistently received outstanding annual customer service ratings for Fortune 500 business customers through sales support efforts and effective problem management.

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Business System Analyst Resume

Danbury, CT

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