TECHNICAL SKILLS:

Software Development: Requirements Analysis, Project Planning, Structured or Object Oriented Analysis and Design, Software Design Modeling, Test Planning, Data Modeling, Logical Design, DB normalization, Configuration Management, Programming, Unit Testing, System Testing, Documentation Development.

Software Support/Maintenance: Problem Analysis/Troubleshooting, Debugging, Patch Deployment, Customer Relations/Support, Vendor Relations, Education Planning, Trainer and User Training, Installation, Implementation Configuration Validation.

Development Process: Risk Analysis, Trade Studies, Software Process Improvement (SEI, CMM/CMMI, agile/XP, RUP), Software Development Life Cycle, Software Metrics, Value Earned Analysis, Verification and Validation.

Tools: Visual Studio .NET, System Builder, Visual Studio Enterprise, Visio, Access, Enterprise Manager, Query Analyzer, JDK, Java Creator, JBOSS, BEA Weblogic, ERwin, DataManager, TSO, SQL Server, Cognos Impromptu.

Languages/Libraries: C#, C++, UniBasic, ANSI C, Java2, J2EE, COBOL, IBM ALC, Visual Basic, Natural, ADO.NET, ASP.NET.

PROFESSIONAL EXPERIENCE:

Applications & Business Analyst

Confidential, Goodyear, AZ

• Managed and supported the city enterprise system and integrated systems. Enterprise system involved 23 integrated applications on a AS400 platform coupled with a browser based user interface.
• Integrated systems included a document management system, 2 interactive voice response systems, a custom document printing system and a suite of web applications.
• Performed version upgrades and implementation of core modules as well as integrated systems.
• Performed requirements analysis and assisted customers in evaluating solutions.
• Performed project management and planning. Established a test environment and created test plans in order to implement version upgrades. Conducted testing and training along with stakeholders.
• Performed security tasks for the enterprise and associated systems. Restructured security configuration to minimize any instances of rights granted by other than group memberships.
• Created reports using Cognos Impromptu per customer requirements and assisted power users in report creation or troubleshooting.
• Attended semi annual conferences to keep apprised of upcoming changes and to collaborate with other cities. Participated actively in national user group.
• Current year projects include selecting a solution for a city wide work/asset management system, implementing a fleet management solution, implementing a pavement management system, automating several banking processes and several internal IT projects.

Senior Software Support Analyst

Confidential, San Diego, CA

• Provided low level, hands on, support to 700 mid - tier manufacturing companies and consultants for Avante ERP system. Specialized in accounting modules (AR,AP,GL,Cash).
• Company expert in supporting Avante Payroll and Avante Human Resources systems and their integration to Avante core ERP.
• Company expert in implementing and supporting Avante interface to FRx financial reporting tools.
• Identified software defects and enhancements necessary due to changing requirements.
• Extensive code de-bugging and configuration analysis.
• Corrected defects on customer system where practical.
• Identified and corrected corrupted data using editor or utility programs.
• Authored analysis and utility programs using Unibasic.
• Participated in weekly focus team meetings with developers and management to prioritize, escalate, and validate software change requests, and discuss best corrective approach.
• Certified third party integrations and conducted installation testing of new releases.
• Wrote user oriented technical tips, analyst/consultant oriented white papers, user instructions.
• Reviewed Payroll and HR user manuals prior to release.
• Proactively conducted research to identify software changes mandated by regulatory changes.
• Provided guidance to end users, IT managers, controllers, consultants, and customer programmers.

Senior Computer Systems Analyst/Software Design Developer

Confidential, Kansas City, MO

• Supported the Marine Corps Total Force System (formerly Joint Uniform Military Pay System).
• Received Problem/Trouble Reports and analyzed software design and source code (COBOL or IBM AL C) to determine if problem was caused by design flaw or programming error. Corrected design when required and/or initiated action to correct program.
• Re-assigned after 6 months to lead development design team of 8 analysts.
• Created estimates of design effort required for projects using function point analysis.
• Planned and managed design assignments for approved projects on a 6 month cycle.
• Developed detailed designs for use in programming with COBOL or IBM AL C.
• Conducted formal critical design reviews with customers, programmers, testers, and QA.
• Practitioner in CMM certified organization.
• Participated on risk management assessment teams.
• Mentored analysts working on complex design issues.
• Reviewed and certified all design deliverables.

Confidential

Human Resources/Payroll System Analyst

• Supported the Marine Corps Total Force System (formerly Joint Uniform Military Pay System).
• Verified batch collected data from scanned documents before release to mainframe input cycle.
• Monitored regional mainframe cycle processing.
• Conducted site visits to assess user procedures and provide assistance and training.
• Performed trouble shooting on end user computer equipment and resolved software/data problems (IBM Series 1, IBM 286).
• Systems Support Operations Manager, 5 years
• Supervised staff of 12 analysts in all duties listed above, supporting 85,000 personnel.
• Managed regional mainframe processing and data collection from 200 reporting units.
• Provided scheduled and ad hoc reports to local commands by programming in Natural (Software AG).
• Developed office automation tools by programming in DBASE III and writing DOS batch files.
• Developed FTP delivery system to collect data electronically from reporting units.
• Experienced in writing official directives and user instructions in the form of newsletters and manuals.
• Conducted first ever, real time, activation of 40,000 reserves in support of Desert Storm.