CAREER OBJECTIVE:

Enabling companies to digitally transform, help them process reengineer and automate using BPM and technology expertise.

EXPERIENCE SUMMARY:

• Have 10 years of IT professional experience as Project Leader and Techno Functional Consultant across business process and technology
• 8+ years of Experience in Design and development of Business Process Management (BPM) and Business Rules Engines (BRE) applications using Pega Systems Pega Rules Process Commander (PRPC).
• Proven experience in BPM Consulting and BPM tools
• Experienced Business Development Professional with the ability to engage development teams and customers to deliver winning proposals for new and repeat business
• Proficient in Pega PRPC DCO
• Specialist in Pega Estimation & Resource Leveling
• Familiar with BPMN2.0 (Business Process Model and Notation specification from OMG)
• Expertise in BPM solution development and its orchestration through collateral preparation & responding to RFPs & business problems
• Conversant with Healthcare & Insurance domains
• Participated in Pega World 2014 held in Washington DC by exhibiting solutions stack with the latest in technology

PROFESSIONAL SKILLS:

• Leading DCO sessions, Conducting executive interviews to capture business objectives
• Managed team of resources by providing necessary leadership and mentoring as needed
• Extensive knowledge in Project Planning and Resource Loading
• Experience in working in a global delivery model through Right shore engagement
• Responsible in building high performing Pega capabilities and teams through continuous learning and skill development
• Developing process design patterns (discovery maps) using BPMN
• Preparing Business Requirement Document (BRD) and Technical Design Document
• Experienced in the requirement analysis & implementation of projects using the SCRUM methodology.
• Engaged in various stages of Pega lifecycle implementations in an onsite/ offshore model
• Working knowledge of Pega PMF
• Testing activities (Manual and Automation)
• Specialist in Bid Management
• SDLC activities, planning and coordination

TECHNICAL SKILLS:

BPM Tools: PEGA PRPC, IBM BlueworksLive (Lombardi)

Source Control: CollabnetTeam Forge

Documentation: MS - Visio2007, MS-Office

Methodologies: smartBPM, Scrum, Waterfall

EXPERIENCE:

Confidential, Virginia

Business System Analyst

Responsibilities:

• Liaison with Business, Technical Architects and Testing Team to ensure technical and functional architecture as well as testing processes are in line with business requirements.
• Gathered requirements and identified the technical approach for implementing Medicaid and Medicare Projects for the Pharmacy Prior authorization business workflows.
• Set up definitions and process for phases including Product, Integration, System and User Acceptance testing (UAT)
• Responsible for implementing entire market migration for the all lines of business which Includes Medicaid, MMP and Medicare to external system.
• Worked with multiple external systems and does not limit to Facets / ESI / ACMP / WMDS
• Lead Gap analysis sessions for mapping and reporting requirements for transforming PAR IT operational reports to PA hub reports.
• Lead the team towards completing deliverables and meeting project milestones and deliverables
• Designed and implemented SQL queries for QA testing and report / data validation

Confidential

Pega Business Architect

Responsibilities:

• Responsible for drafting Case life cycle design
• Elicited, gathered and elaborated the requirements
• Designed model driven wireframes
• Was involved in DCO workshops to understand business level requirements
• Understood business process management and business requirements of the Confidential and translate them to BRD/ Functional spec/ Use stories
• Ensured the documented requirements/specifications adequately represent the needs of the business and meet all requirements

Confidential

Pega Business Architect

Responsibilities:

• Understand customer business problems, needs and requirements and conceptualize the right fit solution that meets or exceeds the needs of the customer. Deep knowledge of Pega product platform and product suite
• Collaborated with project stakeholders and sponsors in establishing the overall commitments, scope and specific requirements for the project
• Understand and articulate complex business issues, and address them with appropriate solutions
• Active participation in responding to RFIs and RFPs through appropriate inputs
• Prepare and deliver product demos, presentations, and competitive positioning
• Analyze use cases/requirements/user stories to arrive at best cost estimation for RFX and proactive opportunities. Manage project risk by playing the role of a trusted advisor to the presales ecosystem.
• Ensure a smooth transition between pre-sales work and post-sales consulting and technical support
• Help to deliver the business and technical presentation that goes to the client as RFP response.

Confidential

BPM Analyst

Responsibilities:

• Identified, documented and analyzed the business rules that governed the implementation of MyDAS
• Analyzed the process model to determine the necessary changes for arriving at the improved state of the existing process
• Wrote BPMS specification that were used by the developers for process automation
• Coordination between the onsite and offshore teams on the requirements and enhancements
• Monitored and measured the business process effectiveness for timely delivery

Confidential, Atlanta

BPM Analyst

Responsibilities:

• Scrutinizing the process discovery maps
• Building Function List and Assessing Productivity & Efforts
• Estimating the overall Cost, Efforts hours, Resource allocation
• Responsible for project planning, effort estimation, risk identification and mitigation.
• Analyzed the business process and liaised with business for requirements gathering.
• Requirement Management using PRPC 6.2 Business Process Management (BPM).
• Conducted DCO sessions for enabling the PRPC application as part of Smart BPM methodology.
• Managed requirements and updated use cases with the new enhancements
• Responsible for onsite-offshore coordination so that smooth deliverables flow from offshore to onsite.
• Maintained timely and defect free delivery to the client.
• Performed System testing and walk-through the application to business users during UAT.
• Managed proposal of conversion project from PEGA to IBM Lombardi

Environment: IBM BlueworksLive, BPM 7.5, Pega 6.2

Confidential

BPM Analyst

Responsibilities:

• Analyzed the business process and liaised with business for requirements gathering.
• Analyzed Confidential ’s existing Prior Authorization process and worked on creation of user stories for automation process.
• Created detailed user stories by collaboratively working with LBA (Lead business architect).
• Driving the development and testing teams at offshore to understand the business requirement and come up with task break down and technical design.
• Monitored and evaluated project metrics, executed project milestone timely with compliance processes and quality standards.
• Bugs / Issues review and Project Management using PMF.

Environment: Pega PRPC v6.1and MS-Visio2007

Confidential

Responsibilities:

• Develop Thunderhead DDV by understanding Functional specifications, template picture xml, and test data.
• Defect Fixing
• Conducted training sessions for the developers in Thunderhead.
• Unit testing and QA of developed documents.
• Update pre-developed documents to include new design functions.
• Involve in creating Business Objects, style sets, layouts, template creation.
• Involve in writing the Java scripts equivalent to the legacy system code.
• Involve in Effort estimation.
• Involved in Admin activities.

Environment: Thunderhead Client 5.0.20.2 (Business Content Studio, Business Object Studio, Thunderhead Administration, Validate), Thunderhead Rackspace server, Windows 7 professional.

Confidential, Jacksonville, FL

Pega PRPC Developer

Responsibilities:

• Study and discuss client’s project requirements document.
• Initial class structure and workflow layout.
• Design documents for two business processes (Personal and Auto Loans).
• Developed user interface using Harness, Section and HTML rules.
• Developed Flows, Flow Actions, Activities, Decision Rules and Declarative Rules.
• Developed portals for managers and loan processor.
• Developed reports to track the processor work and throughput.
• Analysis of the requirements and specifications provided by the clients.
• Maintaining the deadlines and working according to that.
• Testing and debugging using tracer and Rules Inspector
• Used PAL tool to analyze the performance of the system.
• Perform bug fixing as per the feedback from testing team

Environment: Pega Rules Process Commander 5.1 (PRPC), Oracle 10g, Microsoft Visio 2003, Windows XP

Confidential

Responsibilities:

• Interaction with SME's to gather AS-IS and TO-BE business processes
• Scripted and detailed large number of use-cases for business requirements
• Identified and developed Alternate Scenarios
• Included Data Considerations and Critical Success Factors

Environment: Pega PRPC v6.1, MS-Visio200