SUMMARY:

• 12 years of experience in IT with roles as Business Analyst and Senior Test lead
• Project management exposure with strong knowledge of SDLC & STLC
• Expertise in Telecom OSS/BSS systems
• Internal company certified Scrum Master
• Experience in working as Business Analyst which involved tasks like gathering requirements and writing user stories, capturing and defining business requirements for integrated systems
• Experience in writing Test Plan and strong in identifying & designing test scenarios & test cases. Experience in Efforts estimation, Capacity Planning, Test Planning
• Experience in performing Functional, System, Integration, Database, End - to-End, Regression and Adhoc testing
• Excellent in reviewing Test cases and periodically reviewing schedule variance
• Thorough in identifying, investigating & follow-up of bugs, Bug triage meetings
• Pro-active, self-motivated, results oriented and highly organized
• Team player, strong communication skills, both written and verbal

TECHNICAL SKILLS:

Operating Systems: Windows XP, 98, 2000, UNIX

Languages: C, Core Java concepts

Databases: Oracle, SQL Server

Database Application: Benthic Software, SQL Developer, TOAD

Bug Tracking Tool: TeamTrack, JIRA

Other: BPM (Total Agility), Siebel, Oracle BRM (Billing Application)

Automation: Jameleon Framework, Selenium using Java

SDLC: Waterfall model, Scrum (Agile) methodology

PROFESSIONAL EXPERIENCE:

Confidential

Senior Team Lead

• Persistent Systems is a global company specializing in software product and technology services.
• Persistent has a global team of more than 8,500 employees worldwide including offices and delivery centers in North America, Europe, and Asia.
• Persistent develops solutions in key next-generation technology areas including Analytics, Big Data, Cloud Computing, Mobility and Social for the telecommunications, life sciences, and healthcare and banking & financial services verticals.

IT Business Analyst

Confidential, San Jose, CA

Software tools/Skills: JIRA, Confluence, Rally, Jive Other Tools: MS Office

Responsibilities:

• Interacting and understand the marketing team requirements to enhance the sales experience for representatives, partners and wholesale channel
• Translating the business requirements into software deliverables for the project, creating user stories and adding details like acceptance criteria and wire frames to the requirements
• Collaborating with cross-functional teams and track multiple project tasks to proactively anticipate problems
• Balance business and user needs with technical constraints, and discover the true requirements underlying feature requests, recommending alternative approaches, and lead engineering efforts to meet objectives
• Identifying issues and areas for improvement on the current workflows and sales application
• Conducting meetings with all the teams involved and discussing, analyzing the requirements and elaborating the details and ensuring the implementation team has all the details
• Conducting user stories prioritization meeting for scheduling purpose
• Continuous interaction with Business teams, Facilitating Development & Testing teams tasks during all phases of software development life cycle
• Review test plan and test cases and involve in user stories testing
• Validate requirements and resulting product with customers via demos to ensure success

Business Analyst

Software tools/Skills: JIRA, Confluence, MS TeleDynamics CRM

Other Tools: MS Office, MS SQL, SQL Developer, Oracle BRM

Responsibilities:

• Interacting with the business users to hear the business needs and assist in translating the business requirements into software deliverables for MS TeleDynamics application
• Adding details like Software requirement specification documents, screenshots to the IT service request requested by the business users
• Suggesting and creating new business process and flows in the systems
• Managing the IT service request from requirement analysis to scheduling and production deployments
• Creating tasks for the Developer and QA team for each IT service request, and follow up on the updates of the tasks
• Continuously update the activities of the IT service request and status in the Client used internal applications to keep the teams updated
• Conducting meetings with all the teams involved and discussing, conducting JAD sessions, analyzing the requirements and elaborating the details and ensuring the implementation team has all the details
• Interacting with the Developers and Onshore team in Requirement analysis meetings
• Project management of the IT service requests
• Scheduling IT service request prioritization meeting for scheduling purpose
• Coordinating with Business, Development & Testing teams across all phases of software development life cycle.
• Leading UAT via review and demos with project stakeholders to validate their requirements and be a contact between Business users and the testing team
• Involved in End-to-End testing of features developed

QA - Senior Team Lead

Software tools/Skills: Java, Oracle, TeamTrack (Bug tracking tool)

Other Tools: SQL Developer, Oracle BRM, Total Agility

Responsibilities:

• Test Planning, Efforts estimation, Capacity Planning, Resource Allocation
• Periodic appraisals and setting up KRA (Key responsible areas) for the team
• Tracking effort and schedule variances
• Monitoring and guiding team on testing processes and documentation with alignment to the Organizational goals
• Conducting meetings with all the teams involved and discussing, analyzing the requirements and elaborating the details and ensuring the implementation team has all the details
• Interacting with the Developers and Onshore team in Requirement analysis meetings, Sizing and Grooming of user stories
• Reviewing Test cases and periodically reviewing schedule variance
• Facilitate requirements review and demos with project stakeholders
• Documenting the new feature changes for business users’ reference.
• Occasionally involved in End-to-End testing of applications for Broadband and VoIP applications

QA Team Lead

Software tools/Skills: Microsoft SQL, Oracle SQL Developer, TeamTrack

Responsibilities:

• Interacting with the Business Analyst/Developers/Onshore team in Requirement analysis meetings, Sizing and Grooming of user stories, Bug review meetings
• Supervised a team of functional test engineers and conducted on-site user training sessions for the new merged companies on Legacy applications and release cycles
• Being a domain expert, conducted frequent trainings on processes, domain and applications to development, testing and onsite merged client base teams
• Perform Functional, System, Integration, Database, End-to-End, Regression and Adhoc testing
• Scheduling and participating in the defect triage meetings
• Efforts estimation and allocation of work, Capacity Planning, Test Planning
• Maintaining and providing reports like Project Daily Status, Weekly Status Reports, Test Coverage Reports, Sustenance Bug status report
• Performed Demo of user stories to the Client Business users
• End-to-End testing of applications for Broadband and VoIP applications

QA Module Lead

Software tools/Skills: Oracle SQL Developer, Jameleon Framework, UNIX, Benthic, TOAD, TeamTrack (Bug tracking tool)

Responsibilities:

• Testing of Order placement, provisioning and Billing applications
• Automation Lead for Jameleon Automation
• Reviewing Project Requirements, Specifications
• Test Plan preparation, Test case reviews (peer reviews)
• Identifying Test Specifications, designing & executing Test Cases
• Defect Analysis and Generating Reports like Coverage Reports, Bug status reports
• Perform Regression, Functional, Integration, Database, End-to-End, Sanity and Ad-hoc testing. Mentoring the new team members to cope up with their responsibilities
• Continuously demonstrating the user stories flow to Business user for their inputs or approvals. Preparing & maintaining user guides

Software Engineer

Software tools/Skills: Oracle SQL Developer, Jameleon Framework, UNIX, Benthic, TeamTrack (Bug tracking tool)

Responsibilities:

• Testing the E-2-E flow for Wholesale, Retail & VoIP orders
• Reviewing Project Requirements, Specifications and other Documents
• Giving inputs for Test Planning, Reviewing test cases of the team members
• Defect Analysis and generating Bug status reports
• Interacting with the Business Analyst/Developers/Onshore teams on understanding the requirements
• Attending Scrum meetings, Scripting new test cases using Jameleon Test Framework

Associate Member of Technical Staff

Software tools/Skills: Oracle SQL Developer, UNIX, Benthic, TeamTrack (Bug tracking tool)

Responsibilities:

• Testing the E-2-E flow for Wholesale orders (Order to Bill)
• Understanding client applications and processes
• Test case writing for new projects and Regression testing
• Identifying test scenarios and writing test cases for new features
• Defect Reporting and Automation execution