SUMMARY:

• High potential IT Business Analyst offering 10+ years of progressive roles in diverse domains of Healthcare, Insurance, e - business and service industry sectors. Excellent leader skilled in processes and managing motivated high performing team to take on challenges, working collaboratively contributing organizational vision and success.
• Master’s in Computer Science, Broad-based business acumen, rare blend of analytical skills, and management/leadership capabilities.
• Knowledge of Agile (Scrum), Waterfall, RUP, UML and SDLC. Ability to document User stories, Use case, Business Process, Gap analysis.
• I am passionate about the way a website is designed/interacts with the Human in terms of User Interface, User Experience and Usability.
• Worked with TriZetto Facets, Health Rules with brilliant knowledge in EDI X12 HIPAA 820, 834, 835, 837, 270/271, 276/277, ICD, PHI, PII.

TECHNICAL SKILLS:

• Windows
• OSX
• Linux
• Splunk
• Gomez
• VMware
• Salesforce CRM Admin
• SAP BO
• Jive
• JIRA
• Confluence
• Tidal
• Rally
• MS Office
• Visio
• Project
• SharePoint
• HP Extreme
• HP Quality Center
• Remedy
• Blueprint
• HPSM
• ITILv3
• ISO standards (S-57
• S100
• 19100)
• EDI
• XML
• SOA
• SQL
• MEGA
• OSI
• VOIP
• VPN
• Firewall
• TCP/IP
• IIS
• FTP
• Java
• C++
• Selenium WebDriver
• Page Factory
• Jenkins
• JUnit
• TestNG
• User Scenarios
• UX specs task flows site maps storyboards taxonomies wireframes mockups prototypes localization accessibility.

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential

Responsibilities:

• Conceptualized and designed the Framework and criteria for Vision and Scope Work stream to evaluate each Vision and Scope against the framework to establish standards for the future artifacts and to improve the quality of current artifacts.
• Completed the analysis and assessment of Vision and Scope artifacts and to present the findings to PD&A Senior Director and was Responsible for migration of Vision and Scope artifacts from SharePoint Repository to Box.
• Worked on Integrated Pattern Library Work stream to provide support on JIRA | Confluence with Planning, Coordination, Prioritization, Grooming, POC, Adhoc activities, Backlog User Stories, Pattern Library documentation and helping UI, UX Designers and Developers.
• Worked on ADA Defects and to work with developers to resolve them

Sr. Business Analyst

Confidential

Responsibilities:

• Conceptualized and designed the Endorsements assessment documents, Workflow Process, and day to day operational analysis to automate logic enabling multi-level approvals for add, edit, delete any Endorsements from the Policy.
• To drive JAD sessions with SME’s, developers, QA to write the change requests for various modules i.e. Premium Billing, PriceNow Quoting Application built on Service Now Platform, Audit, Workflows, Endorsements to enable and support the Policyholders to manage their Worker’s Compensation Policy online.
• Developed business requirements for Policy Admin System to integrate the new system with Guidewire Billing Center, developed specifications covering flow charts, data flow diagrams using MS Visio, documented strategies, code and acceptance test criteria.
• Documented Test scripts, UAT test scripts, and assisting team in discover bugs, non-functional setup and help fixing them, logged defects in QC while doing functional testing and followed through the process until the defects were closed.

Sr. Business Analyst

Confidential

Responsibilities:

• Designed engagement costing model for services offered within Cisco IT i.e. service types, usage cost, enable forwarder agent to provide end to end services in sync with E2E portal to create real-time reports, alerts, and dashboards for operational excellence.
• Designed the IT Resiliency architecture to enable high availability by replicating data between RCDN and ALLN, and to use RTP site as a DR site for resiliency by enabling double indexing, forwarding failover, and clustering.
• Drive the operations deliverable of Splunk application based on APEX tool to track projects activities to plan Budgets, X-charges, resources, hosts details, use cases on various hosts within Cisco IT.
• Gathered, documented key learnings from the data captured in previous quarters for CCW and CSCC using Splunk to accomplish deep dive analysis and to present the quarterly metrics as an input to CIO for user experience (performance, and availability) of various tracks (capture order, config, manage order, quoting, pricing, workspace) for frustrated, tolerable, and satisfied users.
• Identified Gaps, recommended solutions in support of project requirements to enhanced performance by 5%. Identify browser usage (internal, external users), 4xx, 5xx application errors to keep the application up 99% of time without sacrificing deadline, quality and responsible for tracking Splunk Tickets developed via SAP Business Objects.

Sr. Business Analyst

Confidential

Responsibilities:

• Configured the Salesforce.com environment. Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Created Custom objects to build new application functionality in the Salesforce.com. Created workflow rules and defined related tasks, time triggered tasks, email templates, alerts, filed updates to implement business logic. Created approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels including Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Developed SOQL queries to get data from different related objects. Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com. Worked with web services API.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields. Provided custom reports and dashboards to support the needs of the users and executives. Worked on enhancing and supporting the application.
• To analyze business requirements, worked with AS IS and To Be Models; decomposing business requirements into functional and technical requirements by walk-through of the business process with the stakeholders.
• Created the Share Point site from Requirements Traceability Matrix using the Excel template to track and change the requirements status i.e. In-process, approved, rejected, and on hold.
• Developed the Process flows, Context diagrams, and RACI matrix for current processes to propose changes and to implement into various phases of lifecycle i.e. Transition, Implementation contained by ITSM for continuous service improvements.
• Exclusively responsible for managing Enterprise wide Internal Improvement drop to help various process owners implementing changes for process improvements for new projects, procedures and tools by dropping their applications go live quarterly.
• To work with the team providing level 1 support to various applications, created a project charter for leveraging vendor’s in solution delivery by analyzing current and future state, to recommend industry best practices and recommendations.

Sr. Business Analyst

Confidential

Responsibilities:

• Developed CREST admin tool process to capture the failed HIPAA validation transactions in a separate queue, enhanced the user experience and designed the EDI X12 HIPAA 834 transaction error scenario functional flow.
• Designed the mockups for various parts of the application to help developers understand the requirements, identify gaps, triggers, corresponding data fields in the business process, and created the business rules engine.
• Worked with teams to streamline EDI X12 HIPAA transactions i.e. 834, 835, 837 (Professional, Dental, and Institutional), 270, 271, 276, 277 to replace legacy system, and to implement Edifecs X Engine for HIPAA validation, transaction splitting, and archiving.
• Worked with TriZetto Facets to help deploying the Facets application with the new system, so that all healthcare claims to be adjudicated in Facets hosted by TriZetto.

Technical Analyst

Confidential

Responsibilities:

• Developed technical requirements for Data conversion for Datum change, Datum functions, and developed data fields mapping.
• Responsible for working with developers to develop “ISAH-PC”, a tool used for logging real time Hydrographic data, acquisition, and Navigation based on C, Unix with data processing on CARIS HIPS and SIPS applications.
• Responsible for supporting various Professional GPS, Differential GPS, Multi-Beam, Side Scan SONAR, underwater Remotely Operated Vehicle for Indian Navy, and to provide help with installations, configuration, planning, technical proposals, solutions for future technological advancements.
• Responsible for product demonstration to Indian Navy, to capture high level requirements, talk about future enhancements and upgrades delivery, and to identify operational risks involved.