BUSINESS ANALYST & PROJECT MANAGER Resume

SUMMARY:

Enthusiastic, dependable, versatile IT Project and Application Manager with over fifteen years experience in business applications and system analysis.
Detail - oriented, conscientious, self starter with a perpetual desire to learn, experience, mentor and collaborate with others to exceed expectations.
Resourceful in problem solving and maximizing resources in fast-paced, multitasking environments; proven ability to perform effectively with changing priorities and sudden deadlines.
Efficient, detailed and reliable team member.

SKILLS & ABILITIES:

SQL Server 2005-2012R2 Process Improvement Project Management
SSRS 2008, 2012R2 QA/Development Testing Technical Documentation
SharePoint 2007, 2013 Application Training Electronic Data Interface (EDI)

EXPERIENCE:

BUSINESS ANALYST & PROJECT MANAGER

Confidential

Responsibilities:

Maintained daily application operations and processes to ensure applications functioned at optimum level including end user support, documentation, reporting, application testing and training.
Collaborated with software developers, operations managers and field technicians to build, pilot and launch the mobile application. Led pilot rollout; initiated and developed online training materials, conducted live web demos, compiled and documented UAT data, performed regression testing. Saved company $400k + in employee salaries and software licensing fees by reducing call center staff from 100+ to 20+, researched and recommended internal developer solutions over third party, off shelf options.
Project managed various application projects related to process improvements, enhancements, corporate initiatives, and customer and vendor integrations. Create, execute, and revise project plans to successfully manage client expectations. Facilitate regular status meetings with project team; communicate project status to executives.
Established and maintained dynamic relationships between business units and Information Technology to ensure short and long term business needs are addressed and met; Coached and mentored employees on department process and procedures.
Developed reports for internal customer and external client analyses for decision making and demonstrating the value of service offerings. Modified report designs and layout as well as the SQL stored procedures; managed permissions and subscriptions for all customers
Established company Intranet with SharePoint 2013; interviewed teams to understand their business processes and configured custom sites to represent and support each team. Managed content loading to ensure all sites were populated and ready for rollout. Set permissions using Active Directory
Spearheaded creation of new Customer Support department. Recruited supervisor and staff. Traveled to corporate office to train new hires in Confidential applications and business processes to enhance customer service.
Created and maintained SQL queries for research and analysis purposes of the third party, Microsoft Dynamics Accounting software in support of the Finance and Supply Chain teams.
Took initiative to gain an understanding of C# language from mentor developer to assist in application support efforts
Responsible for leading application testing efforts; ensuring issues are identified, tracked, reported and resolved in a timely manner. Recommended alterations to the user interface and data structure.

BUSINESS ANALYST

Confidential

Responsibilities:

Coordinated the loading of historical transaction detail, prices, fees and performance data
Managed client and third party vendor expectations required for success of the project
Created functional requirements and specifications, and executed test plans for system enhancements
Created, updated, and maintained auto-invoicing for both Domestic and International software renewals of Support Maintenance Contracts; calculated pricing, managed customer inquiries, and initiated follow-up of these renewals
Responsible for maintenance of Pivotal CRM system to ensure client data and communication was ongoing, accurate and complete
Generated monthly reports for management indicating revenue generation and opportunities for growth

BUSINESS/SYSTEMS ANALYST

Confidential

Responsibilities:

Ensured overall product quality; worked with end users to develop detailed business specifications, system requirements, and enhancement request documentation - use cases
Defined workflows and integrated business systems and processes with legacy and web systems. Participated in configuration management and development lifecycle methodologies
Created module test plans and performed testing to ensure compliance to specifications
Participated in detailed design reviews, responsible for content and usability. Assisted development teams by deriving specifications from the business and system requirements, including analysis and design.
Supported and trained consultants, our customer service team, trainers, and all QAT efforts to ensure client satisfaction

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