OBJECTIVE:

Be part of a company to continue my personal & professional growth, in Information Technology area, where can exploit all my potential, to contribute in completing the organizational & personal goals.

SUMMARY:

• I have experience of over 20 years in IT, with specializing in Technical Support in corporate offices.
• I Possess technical skills for fast learning, configuration and management systems efficiently. I have knowledge in Storage, Virtualization, Datacenter, Netapp, VMware, Avamar, Cisco Call Manager, Acronis, LAN, WAN, wireless, TCP IP, Internet, Proxy, Active Directory, policies, mainframe, AS400, OS390, SAP configuration, antivirus, Microsoft technologies, wires, routers, Novell, equipment assembly, training, etc.….
• I am an honest person, loyal, high productive & responsible. Also I am an analytical person, with a strong proactive culture, high customer service culture & alignment with the company policies.

EXPERIENCE:

IT Analyst

Confidential

Responsibilities:

• Support hardware & software issues to personal customers, little and middle companies.
• Virtualization and Storage consultor, installation, administration and support.
• Sales of hardware & software like a little company.
• Strong knowledge in Microsoft technologies, database administration, Troubleshooting in LAN, WAN, wireless & connectivity issues.

Confidential

IT Superintendent

Responsibilities:

• Active Directory administrator, user, groups, policies, etc... Server Administrator, Install, Deploy and configure Windows and Linux servers, physical and virtual servers. DNS, DHCP, Domains, administrator. Project Leader and administrator for domain migration process, creating the new domain and services and migrate servers and users with the ADMT (Active Directory Migration Tool).
• Storage install, configure, deploy and administration in Netapp and Ontap data storages. Virtualization install, configure deploy and administration. Project Leader and administrator for deploy a new datacenter in the main office and administration of the additional datacenter in Vancouver BC. That’s include physical installation communication, servers and storage. Interconnection of an HA arrangement with Cisco Switches, HP hosts and FAS3210 Netapp Storage system. Install and Configure Hosts with VMware 5.5 and aggregate to the VMware Vcenter 5.5, Install and configure Data Ontap 8.2.2 7 Mode, create aggregates, volumes, LUNs, etc.…. Connect the FAS3210 system to the VMware hosts, in VMware host create and configure, networking, datastores, Clusters, etc.… All the system is now in production and I am the responsible maintenance, create, deploy and manage a farm about 140 Virtual Machines.
• Upgrade Vcenter at production from the Version 5 to the Version 5.5 update 2.
• Cisco Call Manager administration, create lines, mailboxes, update phone devices, conference phones, FACs, restriction level in FACs, voicemail boxes, etc.….
• Avamar backup administrator, create backup tasks, recovery tasks, install agent clients, etc.…
• System Center 2012 Install, configure, deploy and administration. SCCM client agents, remote control for support, System Center Endpoint, WSUS, deploy apps, etc.…

Confidential

Desktop Support Analyst

Responsibilities:

• Support Microsoft Desktop Operating Systems, troubleshooting of PC & hardware devices, like printers, scanners, plotters, barcodes printers, card printers, etc..., clean systems of virus & spyware Infection, change backup tapes, prepare new or replacement desktops or laptops, with all user´s data transfer, Active Directory Administration, Cisco Call Manager administration, VmWare vSphere administration, install different devices & software. Reports all my activity with Web Help Desk a Solar Winds application.
• Responsible for purchases in my site, communication with suppliers for quotes, services, purchases & external support.

Confidential

Desktop Support Analyst

Responsibilities:

• Workplace Support and Focal Point in “ Confidential Preston Plant” in Cuautitlan Izcalli. Support Microsoft Desktop Operating Systems, troubleshooting of PC & hardware devices, like printers, scanners, plotters, barcodes printers, etc..., clean systems of virus & spyware infection, change backup tapes, prepare new or replacement desktops or laptops, with all user´s data transfer, support Cisco voice system with the connectivity area guide, install different devices & software. Reports all my activity with Remedy application.
• Project Leader to migrate analogical Avaya PBX to Cisco IP Unity Connection, coordinate with suppliers and HITS, rewire all the MX27 site, remove the Avaya PBX and replace with the Cisco Unity Connection.
• Responsible for purchases in my site, communication with suppliers for quotes, services, purchases & external support (Non HITS infrastructure).

System Analyst

Confidential

Responsibilities:

• Support hardware & software issues to personal customers, little and middle companies.
• Sales of hardware & software like a little company. Strong knowledge in Microsoft technologies, database administration, Troubleshooting in LAN, WAN, wireless & connectivity issues.
• As on site engineer, Project with Confidential & Confidential, replacement the technologic platform for the bakeries “ Confidential ” in Confidential country, uninstalled old equipment, installed new equipment & training to the local users, also development financial OLAP reports with Macromedia web application.
• Participated with Brain - up systems to audit all HP printers installed in SAT sites at Jalisco state.
• Participate as support engineer with Confidential in Confidential City, giving support to companies like Chemtex, Bordalo, Jorge Castañeda, schools, etc.…

Confidential

Volvo IT / Warranty Analyst / Financial analyst

Responsibilities:

• System consultant & support for Volvocars exclusive applications, like VIPS (Volvo Integrated Parts System), QW-90 (Warranty claims system), CIS (Volvocars Order & Sales system), VADIS (Volvo Auto Diagnostic System), VSTG (Repair Standard Times System), Confidential (Financial reports system), VRC2 (Dealers portal applications), etc.…. Create training courses for dealer employees of the different Volvocars systems, training to dealers and new employees in Volvocars systems. Support in Ford common applications like Outlook, CPARS, JATO, SQL databases, Microcat, etc.…

Confidential

Volvo Information Technology & LAN Administrator

Responsibilities:

• Project leader for the migration process from the Volvo Group Novell network, through the Ford Windows NT network. Integration & migration process of the Volvo systems to Ford ( Confidential, VIPS, CIS, QW-90, VADIS, etc.…) Support leader of the first Ford generation of Black-Belts in Confidential . Service Desk coordinator for Cuautitlan, La Villa & Reforma (Ford Corporate), and local support for Reforma (Ford corporate). Support for the other sites in second & third level.