Summary

• 6+ years of experience in business analysis, software application development,process management and Quality Assurance in different environments.
• Strong understanding of Software Development Life Cycle (SDLC) and ability to work as the primary interface between business users and developers.
• Extensive experience writing use case requirements, requirement gathering, gap analysis and full life cycle development using Rational Requisite Pro.
• Proficient in requirements gathering and translating business requirements into functional and non-functional requirements.
• Strong visual modeling and business process modeling skills using Rational Unified Process (RUP) with tools like Rational Rose, MS Visio and StarUML, MS Project and Quality Center.
• Strong knowledge in developing Use Case Models, Activity Diagrams, Sequence Diagrams and UML CASE tools;
• Ability to create Requirement Traceability Matrix (RTM) for managing changes in requirements.
• Experienced in developing Use Case Models, Entity Relationship Diagrams (ERD), Activity Diagrams, State Diagrams and Data Flow Diagrams (DFD);
• Well versed in conducting effective and productive Joint Application Development (JAD) sessions with end-users, business analysts, software developers and quality assurance teams for project meetings.
• Proficient in writing test cases, managing test phases and defect tracking.
• Excellent analytical, problem solving and communication skills, leadership and management abilities.
• Adept in giving presentation to the stakeholders and business users to obtain feedback on the project.
• Exceptional team management, interpersonal skills, written & verbal communication and documentation skills.
• Worked in a team environment and developed relationship with external customers and their counterparts.

Technical Skills

Uml modeling using Rational Rose, MS Visio

Tracking Tools:

Mercury Quality Center, Test Director

Office Management Tools:

PowerPoint, Excel, Outlook, Microsoft Office Suite, MS Windows

Project Scheduling Tools:

MS Project

Requirements Management:

Rational Requisite Pro, Telelogic DOORS, Microsoft Word

RDBMS:

MS Access, SQL PLUS, TOAD, DOORS

Database Management System:

MS SQL Server

Operating System:

Windows (XP/NT/2000/98/95), Windows Vista

Methodology:

Waterfall, Agile Unified Process (AUP), Rational Unified Process (RUP)

Professional Experience:

Work Experience

Confidential, Burr Ridge, IL, USA Apr’09 – May’10

CQP (Customer Qualifying Process)
CQP (Customer Qualifying Process) Project was developed to take in information provided by Loan Officers and enter them into the Banking System Process called ARGO. This Banking System qualifies customer eligibility towards consumer loans.CQP also process property appraisals requests and flood certificate requests.This project was expected to result in significant reduction in the application processing time and thus an improved customer experience.
Responsibilities:

• Studied the business concept and worked closely with end users and through the discussions with various personnel’s and put forth the Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) for the system on both technical and business perspectives.
• Studied the existing Process and developed new process implementation to streamline the communication between end-users, IT-Infrastructure team, Project management team and the software development team of all the different departments resulting in significant reduction in the application processing time.
• Coordinated the JAD (Joint Application Development) sessions amongst the various stakeholders to come up with the design options and decisions making
• Designed the process flow maps, Use Case Diagrams, State Chart Diagrams and Activity Diagrams for various scenarios using STAR UML and MS-Visio
• Worked as the liaison between the business and development team and later between testing team. Elucidated requirements and functional design to the development team.
• Participated in development, code walk-through enhancements and bug evaluation and fixing.
• Point of contact who handled coordination, development and execution of system and acceptance test plans. Involved extensively in system integration testing through Quality Center.
• Conducted job-aid sessions for the agents on the features and usage of the new functionality.
• Ensured the solution design met the customer\'s prioritized business requirements, an easy-to-use interface for the end-users who were the Loan officers and hence enabled a happy experience for the customer and improving business and customer relationships

Environment: Windows NT, Business Objects, Star UML and MS-VISIO,QC 9.2.

Confidential, VA, USA April’08 – March’09
CONFIDENTIAL
CONFIDENTIAL is the leading US provider of speaker meeting logistics, commercial compliance management and sales force productivity tools for the health care industry. The project was custom developed product for Sunofi-aventis. It was a web based product developed to promote their products.The application enabled end to end scheduling of events like virtual meetings management, web casting,and many more. The system was tested using manual and automation testing methodologies.
Responsibilities

• Responsible for the Analysis of client business issues, understanding and documenting those issues, and determining appropriate cross-functional solutions.
• Used Rational Unified Process (RUP) for managing the SDLC of the project
• Interacted with Users, Developers, and Project Manager & SME’s to understand the business process, identify enhancements and gather Business needs
• Documented Business needs into Functional Requirements Specification Document to integrate into the new system
• Developed business use cases, defined project scope and developed Software Requirement Specification (SRS) using Rational Rose, Rational Requisite Pro, Rational Requirements Templates
• Created UML diagrams such as to define system functionalities as per requirements.
• Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with developers for the development of the new system.
• Involved in creating test cases and test plans with testing team, and also involved in verifying and validating the test results for equity order processing
• Used MS Project for managing schedules and resource management (WBS)
• Responsible for liaising between technical and business teams for meeting customer requirements as well as solving problems on a daily basis.
• Involved in documentation using MS Word, MS Excel, and MS PowerPoint

Environment: Windows 2000, MS Access, MS Excel, MS Visio, UML, SQL, TOAD.

Confidential, Virginia, US Dec’07-March’08 
eZNet Title Integration
Confidential Lending Services was building a system called eZNet Title to offer Instant Title product services to lenders. This system will provide the lender clients an automated decision, based upon lender, product and pricing rules. This integration includes various third party data providers who have agreed to provide data which allows for automated product decision and title product generation.
Responsibilities

• Interacted with Users, Developers, and Project Manager & SME’s to understand the business process, identify enhancements and gather Business needs.
• Developed business use cases, defined project scope and developed Software Requirement Specification (SRS) using Rational Rose, Rational Requisite Pro, Rational Requirements Templates
• Created UML diagrams such as to define system functionalities as per requirements
• Created snap-shots of the Trading system overview using MS Visio.
• Actively involved in walkthroughs and meetings with development team to discuss issues related to equity order entry.
• Develop administrative module requirements for the tool, and report specifications for the online application extension.
• Performed extensive testing of this web based application.
• Involved in creating test cases and test plans with testing team, and also involved in verifying and validating the test results for equity order processing.

Environment: Windows 2000, MS Access, SQL Server, MS Excel, MS Visio, UML.

Confidential Dec’06- Sep’07
Online Data Maintenance System
Business Analyst 
Confidential Logistics is involved in all aspects of the Supply Chain Management concept - Warehousing & Distribution, Forwarding & Grouping, Airfreight services, as well as local services tailored to the clients\' business needs. A wide range of services are offered to clients from vendor management and documentation services, through consolidation, packing, and warehousing services, to forwarding by air, ocean, or road transportation. The project aimed at integrating front office and back office operations for clients in order to transact business effectively and to cut down the operational delays and improving internal and external communication. The project involved developing a web based system with providing different access levels specific to users. It also covered report generation serving upper management with various super visional activities. 
Responsibilities:

• Involved in business modeling, identifying and managing business issues, best practices and process performance
• Created Software Requirements Specification (SRS) for the system
• Participated in various stages of data and requirement analysis for project needs
• Analyzed and defined business requirements and developed system specifications to solve business problems
• Conducted Joint Application Development (JAD) sessions with the stakeholder, which included business presentations
• Developed traceability matrix in MS Excel to track requirements
• Created use case diagrams using MS Visio
• Drafted project document templates such as vision document, use case specification document
• Liaised between technical and business teams for obtaining status/updates as well as sharing best practices
• Generated Power Point presentations to brief team members and stakeholder on regular basis.
• Involved in designing mock screens using MS Word

Environment: Windows 2000, MS Access, SQL Server, MS Excel, MS Visio, UML.

Education:
Masters in Business Administration, 
Masters of Commerce.