Business Systems Analyst Resume

CAREER SUMMARY

Andrew has a breadth of knowledge and experience in the IT industry. He has expertise and hands-on experience in all aspects of the systems development life-cycle (SDLC) for companies both big and small. He has a strong combination of both technical and functional skills. He has over twelve years of client-facing IT experience, including project management, Business Systems Analyst and functional/technical lead experience. He possesses strong business analysis and requirements gathering skills and has the ability to work with and provide direction to software developers. He has excellent oral and written communication skills. Early in his career he was involved in the technical aspects, including data modeling, data analysis, Microsoft Access, UML Use Case diagrams, SQL, Crystal & Actuate report writing, and front-end GUI development. He later served in multiple other capacities on systems integration projects, including as Technical Lead, Business Analyst, and Project Manager.

WORK EXPERIENCE

Business Systems Analyst
Confidential,Philadelphia, PA
October 2004 - April 2005

Served as lead Business Systems Analyst for the implementation of Amdocs Clarify CRM for both the travel department & the branch services department. involved scoping, requirements elicitation & analysis, design documentation, facilitation of Joint Application Design (JAD Sessions) sessions, business UML Use Case diagrams using Visio, business process engineering, & working with the development team to ensure the proper implementation of business requirements.

Owner / Business Analyst
Confidential,San Diego, CA
January 2003 – March 2004

Working with a team of developers, led Project Management effort and ‘Go Live’ implementation of TheCardYard.Com. TheCardYard.Com website allows for the seamless sale of sports related memorabilia from multiple vendors. Was responsible for problem solving and developing solutions for complex business and system issues. Developed and executed test plans to ensure system changes were aligned with business requirements. Developed the website to allow for 3rd party sellers to sell through the website. Devised relational database schematic for the website and managed the project throughout.

Sales Associate / Business Analyst
Confidential,San Diego, CA
April 2002 – September 2002

At GoldCRM, a CRM software extension company specializing in Field Service applications for Amdocs Clarify CRM, was involved in many aspects of the start-up of the company. Was involved in selling their field service application. Worked on the development of the corporate website, Q/A testing existing version of the Amdocs-Clarify Field Service application, writing technical specifications for new revision of Clarify Field Service application (Field Advisor) and using Siebel background to do a Gap Analysis between Field Advisor and the out-of-box Siebel field service capabilities. Later transitioned into a technical sales role. Also worked on in-house instance of Siebel.

Senior Project Lead
Confidential,4/2000 – 3/2002

Projects worked on while at Eagle Creek Software Services:

Project Manager
Confidential,11/2001 – 3/2002

Mead Johnson was implementing Clarify’s ClearCallCenter, eResponse, & ClearSupport modules for handling ‘one-and-done’
customer interactions, incident management & case escalations, and scripted auto-responses to customer inquiries. I was brought in
to do ‘hands-on’ project management. In doing so I was responsible for project planning & budgeting, requirements documentation,
fit-gap Analysis, design documentation, oversight of the development team, system test plan documentation, writing training
documentation & conducting training, & overseeing the \'go-live\' of Clarify.

Project Manager
Confidential,NJ
5/2001 – 10/2001

Radianz chose Clarify to perform case management in support of their RXN network in their Global Support Center. Served as the
‘hands-on’ project manager of the implementation, responsible for bringing the project in within budget & timframe & managing a
team of twelve people, either directly or indirectly. Wrote & managed project plan. Wrote detailed requirements documentation,
UML Use Case diagrams, gap analysis, & design documentation. Wrote technical specifications & data mapping documentation for
the development of an interface between Clarify & MetaSolv TBS to load Accounts, Sites, Contacts, Parts, Installed Parts, and
Installed Services.

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