SUMMARY:

• Senior Project Manager, Business Analyst and Quality Assurance Manager recognized for superior innovation and problem solving skills.
• Dedicated to driving organizational growth through the implementation of improved technical and operational procedures.
• A leader through strategic methodologies that include a practical hands - on approach and achievements that consistently exceed objectives by delivering cost effective solutions and adding significant value to businesses, both financially and operationally.
• A seasoned company representative/interface with vendors and suppliers, who possesses extensive on-the-job experience in the manufacturing and engineering side of a manufacturing enterprise.

TECHNICAL SKILLS:

• PMBOK body of knowledge
• Confidential (Failure Modes Effect Analysis)
• SPC (Statistical Process Control)
• CMM/CMMi
• Automotive
• Information Technology
• Retail
• Health Insurance
• PMO creation and management
• SDLC - Application Development & Deployment
• PMBOK body of knowledge
• Project Planning including estimations, scope development
• Scope, Schedule, Change, Risk and Integration Management
• Team Management
• Internal and client communications and presentations
• Business Case Analysis
• Root Cause Analysis
• IT Liaison to User Community
• Resource Loading and Leveling
• Business Requirements Documentation (BRD)
• Software Requirements Specification (SRS)
• Joint Application Design (JAD)
• Test Case/Plan Design
• IT Testing Functions
• Incident, Problem & Defect Management
• Suppler/Vendor Quality/Management
• Business Continuity
• Automotive manufacturing QA
• Used Cp & Cpk to evaluate most critical issues
• Confidential, DFMEA, PFMEA
• Capability Maturity Model (Level III)
• Knowledge of drawing and schematic interpretation, product models, geometric dimensioning and tolerancing
• Managed several application development projects
• Managed adaptive/corrective application enhancements

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Responsible for the development, and documentation of conversion procedures to ensure a streamlined and accurate conversion from old Confidential procedures and applications to methodologies and software under development.
• Worked to design procedures and guidelines to improve overall design and production from cradle to grave .
• Used Agile and Waterfall Methodologies, as needed to increase productivity and accuracy of the overall process.
• Worked as liaison between IT & Product Development groups worldwide.

Confidential

Business Analyst & Test Specialist

Responsibilities:

• Responsible for the development, testing and implementation of the Confidential Act across all levels of Confidential Underwriting Operations.
• Brought in to direct focus and efforts across most critical and visible areas and systems used by underwriting in daily operation during and after the transition to the Confidential Act.
• Created or updated documentation for Confidential applications in preparation for changes to system made for the Confidential Act.

Confidential

Principal/Consultant

Responsibilities:

• Maintained constant customer contact for duration of contract; i.e.: “the face of the company”.
• Extensive customer/client management, responsible for all timelines and deadlines.
• Responsible for interviewing all customers to gather & present specifications. Followed SDLC Methodology using JAD, SRS, and BRD guidelines to develop robust and accurate specifications and requirements.
• Responsible for all financial and budgetary issues of organization and individual accounts.
• Performed all estimates of work to perform, prepared formal proposal/estimates, and presented to clients.
• Responsible for resolving all customer issues with every aspect of their project.
• Tracked all work in process and presented status reports to clients as needed or to meet contractual agreements.
• Worked for numerous small/ medium/large sized clients
• Hired by clients to repair a variety of software and hardware issues with their existing hardware, and to build new systems to desired specifications.

Confidential

Project Manager/Body Systems Audit Coordinator

Responsibilities:

• Reduced warranty costs by $6.8 million in 3 years.
• Trained and led teams to develop recommendations, and implement successful project management techniques.
• Identified and resolved 250+ critical body component issues & established standard practice for gathering in-system data to diagnose and link assembly Cause and Effect.
• Developed Confidential Leak Detection technology.
• Worked closely with a Nashville based vendor to develop Confidential Leak Detection technology for Chrysler.
• Designed application to meet Chrysler’s specific need for detecting any type of wind or water leak on any platform.
• Responsible to research for required information throughout the product development of arch.
• Data mining & analysis (translated raw data into graphs & charts)for presentation to upper management.
• Presented findings and made recommendations to various levels of upper management.
• Worked as point of contact with multiple managers across all functional areas involved as stakeholders.
• Traveled extensively to Nashville and to the Chrysler assembly facilities to develop, debug, test, and install the equipment.
• Oversaw full life cycle development of platform for ultrasound wind & water leaks from initial definition of leak detection specs through testing and installation. Recognized as SME for ultrasound technology.
• Established measurement criteria for all new Confidential product launches.
• Improved allocation of resource management in Engineering and Production.
• Piloted design, enhancement and support of Body System Audit (BSA) system and full life cycle development and rollout of Corporate Quality Reporting Systems (CQR) for all product rollouts, and most notably, the newly redesigned Dodge Viper rollout.
• Effectively captured, tracked and reported production environment quality issues.
• Improved resource allocation for critical quality issue resolution.
• This task required extensive communication and interaction between plant management and personnel, product development engineers, quality control engineers, and outside suppliers.
• Worked to provide a standard practice for gathering in-system data to diagnose and link Cause & Effect, to improve; fit, closing effort and sealing quality in a full scale automotive production environment, as well as development of measurement criteria during all product launches.
• This effort allows the engineering and production teams to direct their problem-solving resources to the most significant customer problems.
• Worked with Cp & Cpk to evaluate most critical issues for products currently in production.
• Traveled to various plants to train plant personnel on the BSA system, and the new Corporate Quality Reporting (CQR) System.
• Trained all plant personnel across all three shifts, (days, afternoon & midnight)
• Traveled to various plants to troubleshoot and implement the CQR equipment.
• Developed, updated, and supported all webpage programs and graphics for the BSA system.
• Developed vehicle graphics for the BSA website from Catia designs, using Photosuite, PowerPoint, and Photo Editor.
• Helped develop Technical presentation and present several mini-Townhalls at the Chrysler Technical Center (CTC) and at several plants. The audience for the plant presentations was approximately 100 people per session. The audience for CTC presentation was several hundred people.
• Initiated and organized several product demonstrations by outside vendors to evaluate new equipment for possible use.
• Developed and maintained BSA programs for data collection from Quantum Databases. Also developed and maintained BSA programs for data collection from CMDana Databases.
• Developed training programs and delivered to end-users in-plant.
• Assisted in training coordination
• Responsible for daily BSA system check, for full system functionality on Internet Explorer and Netscape browsers. This daily check included verification of all database access methods, reporting options, and flat file FTP functionality.

Confidential

Systems Quality Assurance Specialist

Responsibilities:

• Identified risks, implemented remediation plans, resolved quality & compliance issues.
• Documented tactile change request and enhancement procedures and trained global project managers and development teams.
• Successfully obtained CMM Level III certification.
• Executed strategic implementation of optimal uptime of Materials Scheduling System.
• Partnered with Global Suppliers Communications group to identify root causes and troubleshoot EDI transmission issues with Tier 1 suppliers.
• Accountable for overall success of projects, from initial identification of requirements through development, testing and support. Primary developer and support specialist for Preference Guidance, Cadillac Information and Ten-Day systems.
• 100% resolution of quality issues with mission-critical Preference Guidance system, eliminating support calls from 3 times per week to zero.
• Oversaw the development and integration of major enhancements into system supporting expansion of 9 automotive models to 50.
• Established change control processes that were subsequently adopted and utilized for all system enhancements.
• Selected as Coordinator for the Division Disaster Recovery plan and drill, coordinating efforts of global teams.
• Completed written document of key data and processes.
• Managed successful Disaster Recovery Drill.
• Selected as Confidential Project Manager, coordinating and tracking all Confidential work and issues.
• Led teams of 15 in complete business systems upgrade from COBOL to COBOL II and remediation of COBOL and PL/1 code for Confidential .
• Completed 3 months ahead of schedule and $5 million under budget.
• Optimizer and allocator of inputs necessary to meet pre-defined objectives in project management across all departments.