PROFESSIONAL SUMMARY:

• Over 8+ years’ experience as a Business Analyst working in diverse work environment with the healthcare industry.
• Excellent communication, writing and presentation skills. Experience working with Stakeholders, Business Owners and senior management.
• Hands on experience in analyzing the business needs, gathering requirements, identifying opportunities for improvement and designing systems and applications for various organizations.
• Solid knowledge and understanding about phases of Software Development Life Cycle (SDLC) including several methodologies like Waterfall, Agile, Spiral, RUP and SCRUM.
• Knowledge about Scrum Principles and worked as a Scrum Master for over 4 years.
• Highly skilled and experienced with gathering requirements, well acquainted with use of several elicitation techniques like JAD, Brainstorming, Focused Group and Prototyping.
• Experienced in creating requirements artifacts, Business Requirement Documents (BRD), System Requirements Specification (SRS), Use Cases, Functional Requirement Documents (FRD) and Change Requests Planning (CRP).
• Organized and facilitated project planning, daily stand - up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.
• Experience with creating business process models, work flows, UML diagrams (Use Case, Sequence, Activity Diagrams) using various tools like MS. Visio and Rational Rose.
• Strong Project management skills like scheduling, planning, budgeting with experience in requirement analysis, GAP analysis, SWOT, Risk Analysis & Risk Management
• Knowledge of ICD 9 and ICD 10 coding and claim processing.
• Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work.
• Good understanding about Data Warehousing, Data Mapping and Data Modelling and experience in writing SQL queries for Data Extraction and Reporting.
• Worked with several reporting tools like Tableau, MS. Project, data extraction tools like Informatica and IBM Data Cognos.
• Good knowledge about using tools like HP ALM and JIRA for monitoring and tracking defects and identifying and bugs or issues.
• Acquaintance with White Box&Black Box testing, including unit testing, functional testing, system testing, integration testing and regression testing.
• Experience in working with the Test teams, creating Test Cases, Test Scripts and Test Plans.
• Creative thinker, excellent communicator, strong team player and organized professional.

TECHNICAL SKILLS:

Modeling tools: Ms. Visio, BPMN, UML & Rational Rose, Data Modelling, Data Mining

Methodologies: SDLC, RUP, Waterfall, Agile SCRUM

Project Management skills/Tools: Rational clear quest, Rational Requisite Pro, MS Project, MS excel, Ms. SharePoint, MS. Access, Smart Draw.

EMR Systems: EPIC (Radiant, Ambulatory, ER) MediTech, Eclinical Works, Athena, NextGen, MediTouch, Amazing Charts.

Business/Reporting Tools: Tableau, MS Excel, MS Power Point, MS Word, MS. Office, SharePoint 2013,2010,2007

ETL Tools: Informatica and IBM Cognos

Testing tools& Supporting Tools: HP ALM, Test Director, JIRA, Rational Rose, Rational RequisitePro, White Box & Black Box Testing

Languages: SQL, HTML and XML

Miscellaneous: Lean Management, Six Sigma, RTM, UAT, SWOT, HL7, Gap analysis, Risk analysis & JAD

PROFESSIONAL EXPERIENCE:

Confidential, Rochester, MN

Senior Business Analyst/ Scrum Master

Responsibilities:

• Created and developed pre-implementation plans to assess the workflow process.
• Facilitated JAD sessions with the management team, radiologists, IT department and other stakeholders to discuss the requirements, analyze the needs and benefits and discuss the challenges involved.
• Conducted a work flow analysis to assess the current and future states of workflow and identify the best implementation process for CI-PACS in each radiology department.
• Conducted the GAP analysis to understand the shortcomings of the existing system and evaluated the benefits of the new system. Assisted in modeling the AS-IS and TO-BE business workflow
• Developed and followed agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.
• Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
• Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).
• Communicated the progress to senior management thru 'Burn down Charts'. Monitored the Quality thru metrics and mentored team thru the project management processes
• Documented a high-level Business Requirement Document and System Requirement Document based on the information gathered through work flow analysis and JAD sessions.
• Assisted in creating WBS using MS Project to identify and allocate resources for the project
• Conducted weekly meetings with team leads from QA and Development team to explain functional requirement and answer any questions.
• Applied Unified Modeling Language (UML) methodology to create Use Cases, Activity Diagrams, and Entity Requirement Diagram & Sequence Diagrams using MS Visio.
• Ensured the system’s compatibility with HIPAA, security and Clinical Architecture Document (CDA) standards.
• Assisted in process of extracting data from the Clinical Data Repository (CDR) into the centralized system using ETL tool Informatica.
• Wrote SQL queries for data mapping and data integration into the new centralized system.
• Tracked and maintained requirements and changes using Requirement Traceability Matrix (RTM).
• Tracked and reported project milestones and presented status reports to senior management using MS Project.
• Worked with the IT, management team and vendors to obtain the necessary bandwidth and establish a WAN connection for integrating the system.
• Assisted in conducting training sessions using techniques like “train the trainer” for the radiologists and staff.
• Identified Defects using Defect Tracking tool, i.e. JIRA and captured them into defects tracking log-identifying priorities.
• Assisted in conducting Automated Regression Testing using WinRunner tool to verify the functionality of the system.
• Performed UAT along with the QA to assess the final implementation and functionality of the new system.
• Documented the UAT plan and worked with the QA team to ensure every acceptance criterion have been met for the effective operation of the system.

Environment: MS Project, MS Visio, MS Excel, JAD, HL7, HIPAA, JIRA, UML, SQL, MS Office,EPIC Radiant, Meditech WinRunner& Informatica.

Confidential, Alpharetta, GA

Senior Business Analyst/ Scrum master

Responsibilities:

• Conducted meetings with the Business users, Stakeholders and SME’s to thoroughly understand the scope of the project and the expected functionalities of to-be developed system.
• Facilitated JAD and Focused Group sessions with the Stakeholders and SME’s that helped in synchronizing in their objectives which helped the IT team in understanding the project more clearly.
• Analyzed, gathered and documentedBusiness Requirements Document (high level document) high level project plan and schedule for the project.
• Lead daily stand-ups and scrum ceremonies for two scrum teams.
• Work with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments.
• Report at daily Scrum of Scrum meetings. Track burn down, issues and progress in Version One. Work with component teams to resolve issues.
• Implemented the RUP methodologies and standards throughout the project life cycle.
• Used Rational Rose to create Use Case, Activity and Sequence UML diagrams.
• Developed Flowchart and process diagrams using MS. Visio.
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Created Project plan, schedule and tracked and monitored the progress using MS. Project.
• Analyzed HIPAA 5010 related to 837, 835, 834 transactions and ensured the compatibility of new claim processing system with these transactions.
• Knowledge of ICD 9 and ICD 10 coding and claim processing.
• Implemented and combined all HIPAA standards, Electronic Data Interchange (EDI) transaction syntax like ANSI X 12, ICD9, ICD10 coding.
• Tracked and maintained Stakeholders requested enhancements and change requests using Requirements Traceability Matrix (RTM).
• Used Tableau to generate final reports to study and analyze the current and future business performance.
• Managed the requirements documentation using MS. SharePoint2013 and shared it with the team and business team on a timely basis.
• Assisted in the ETL process for Data Warehousing using Informatica tool by where data was extracted from the repository and was to be collaborated with the new system
• Assisted in the test team in conducting White Box Testing in unit, system and integration testing.
• Assisted the QA in conducting User Acceptance Testing (UAT) and verified the reliability and accuracy of the new system.
• Worked with the QA and test teams in identifying any defects and issues, monitored the status of issues using JIRA.
• Conducted review sessions with the Stakeholders, Business users and management team for the functional performance and accuracy of the system.

Environment: MS Office, MS SharePoint 2013, MS Visio, RUP, Rational Rose, UAT, ETL, Informatica, JIRA, Tableau, UML, Gap analysis, MS. Project

Confidential, Boise, ID

Senior Business Analyst

Responsibilities:

• Functioned as a primary connection between the business, operations and technical team throughout the project.
• Developed good understanding and functional knowledge of Medicaid Management Information Systems.
• Got well acquainted with the functioning of the Medicaid and CHIP program along with the rules, policies and guidelines governing the State.
• Understood all the system requirements within deliverable and provided feedback to the stakeholders and state executives.
• Conducted JAD session involving the stakeholders, project manager, development &QA team along with senior executives to discuss and gather the actual requirements for the project and prepared Business Requirement Documents and Functional Specification Documents.
• Worked with the Project manager for managing product planning and implementation activities.
• Participated in analyzing state and federal requirements to ensure programs and business processes meet necessary requirements.
• Coordinated Requirement Gathering sessions for gaining detailed business and system requirements and maintained a Requirements Traceability Matrix to track them.
• Facilitated team meetings to coordinate activities for project schedules with the management, senior executives, and SME’s and technical managers.
• Used Rational Unified Process (RUP) for development of the application.
• Used UML to create Use Cases, process design and activity diagrams using Rational Rose.
• Planned and tracked the status of the project by using HP ALM. Managed and tracked the Requirements, defined the Test Scenarios.
• Strong knowledge and experience in Healthcare industry. Functional knowledge of Medicaid Management Information System (MMIS).
• Created and executed SQL queries for data extraction and reporting in production and test environment.
• Worked with QA team to design and execute Test Plans and Test Cases for User Acceptance Testing
• Involved in implementing document sharing, process management and workflow management using MS SharePoint 2010
• Conducted review sessions with the Stakeholders, State executives, QA and management team to discuss and validate the functionality of the application.

Environment: Rational Rose, RUP, SQL, HP ALM, UML, MS Project, MS Visio, MS Office Suite, MS SharePoint 2010 HIPAA

Confidential, Boston, MA

Business Analyst/ Project Coordinator

Responsibilities:

• Responsible for creating a team that consisted of patient representatives, project manager to discuss issues and causes and identify and recommend solutions through discussions.
• Assisted the project manager in drafting a project charter and vision document.
• Surveyed the patients along with physicians to identify opportunities in reducing wait times.
• Conducted Gap Analysis to understand the current process and determine and recommend solutions to improve the process.
• Assisted the project manager in conducting a “Time Motion Study” to determine the relation between various tasks and the time needed to perform them efficiently.
• Performed a Root Cause Analysis to identify the exact causes of increased wait times in the ED.
• Used Value Stream Mappingusing Ms. Visioand gathered data to identify opportunities in reducing wait time for patients.
• Created Work flow and Process flow diagrams using MS. Project demonstrating the process of emergency department.
• Monitored and tracked the recommended process flow using Baseline Control Charts and recorded the new wait times.
• Created manuals for staff, clinicians, nurses, PA’s and physicians to understand and follow the recommended work order to reduce patient wait times and increase efficiency.
• Successfully completed the project with a result of reduced patient wait times by 30 minutes or 11% which resulted in improved quality of care and 48% increase in the patient satisfaction score.

Environment: Ms. Project, Ms. Word, Ms. Vision, Lean Management, Six Sigma, Gap Analysis, Smart Draw, SixSigma.

Confidential, North Haven, CT

Business Analyst

Responsibilities:

• Acted as a liaison between the Business users and IT team and communicated the business needs and technical requirements to technical and IT team.
• Conducted interviews and meetings with the Stakeholders, IT team and Business owners to gather requirements.
• Documented the Business Requirement Document, defined the user and system requirements and analyzed the functionalities of the enhanced system.
• Defined user and system requirements for existing and proposed system during existing system integration and new system development initiatives.
• Created and updated Use Case, Use case Diagrams and Workflows using MS Visio.
• Performed a Gap Analysis on the basis of requirements gathered from Stakeholders to identify the gaps in functionality in the existing system.
• Worked with the GUI and design team for designing the website and assisted in creating Mockup Screens.
• Defined business and technical integration requirements and provided strategic recommendations about necessary updates
• Analyzed various business and technical problems related to data consistency and data integration and recommended solutions
• Tracked and monitored requirements and change requests using Requirements Traceability Matrix (RTM).
• Used MS SharePoint2010 for the purpose of managing documents and for hosting website which was used to access shared work spaces and documents.
• Assisted in data mapping process to integrate the existing and new system, wrote SQL queries for ETL - extraction, analysis and loading process of collected data using ETL tool like Informatica.
• Assisted in creating the Test cases and SQL scripts to verify the results and performed bug tracking using Clear Quest.
• Tasked with documenting, storing and sharing issues and documentation using Rational Clear Case.
• Assisted in conducting live demonstrations of the upgraded website and newly launched products to the Stakeholders and Business Owners

Environment: MS Office, MS Visio, MS SharePoint2010, Rational Clear Case, GUI, Mockup Screens, SQL, JIRA, UML, Informatics, UAT, RTM

Confidential

Business Analyst

Responsibilities:

• Gathered Business Requirements by interacting with the users, designers, developers, project. manager and SME's to get a better understanding of the Business Processes. Worked with SME’s of different groups to gain detailed knowledge of Investments and Capital Market and also to understand the cross impacts of the system.
• Analysed and documented information system requirements and the corresponding impact on business processes.
• Studied the Business Requirement Document (BRD), supporting documents containing essential business elements, detailed definition and description of the relationship between the actors.
• Designed and developed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process.
• Analyzed the data entity relationships and worked on multiple short term projects in between.
• Worked as a team with other business analysts to make an object oriented model of the application and created use cases.
• Conducted JAD sessions to allow different stakeholders to communicate with each other, resolve problems at early stage.
• Worked on the Functional Requirements Document (FRD).
• General process improvement input by attending conference calls and partner visits.

Environment: Waterfall methodology, UML, MS Office, MS Project, MS Visio, JAD, GUI, Mockup Screens & UAT

Confidential

Jr. Business Analyst/ Project Coordinator

Responsibilities:

• Assisted the senior Business analyst in gathering requirements and documenting a Business Requirements Document.
• Communicated and discussed the requirements with the Information systems IT department and answered their questions.
• Performed GAP analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Worked with the System Analyst in gathering the specific system requirements from Stakeholders through surveys and interview sessions.
• Assisted in implementing the RUP methodology for the project.
• Created Use Case Diagrams, Sequence Diagrams and ER Diagrams in MS. Visio.
• Assisted the QA team in creating test cases and using testing tools.
• Conducted review sessions with the management and stakeholders regarding implementation of the application.
• Trained the staff (clinical and non-clinical) to implement the application and discuss its benefits.

Environment: MS Visio, RUP, MS Office, Test Cases.