SUMMARY

Executive Summary: Result oriented, Innovative and strategic IT management professional equipped with over 15 years of pioneering career reflecting strong leadership skills and, business focus coupled with demonstrated IS experience at various levels of computer systems operations with leading Corporate organizations (Telus, Verizon, Sprint, Tulsa Housing, KeyCentrix, H&R Block). Have successfully implemented many enterprise wide software application development projects for technology driven business organizations of Canada, USA and India. Rich exposure to proven software development tools , methodologies & practices Agile-Scrum, Rational Unified Process (RUP), Water Fall, OOA&D, ITIL.
Key Strengths and Achievements:

• Identify, design, and implement the business process improvement initiatives to meet the organizational strategic objectives and drive efficiency in alignment with IS architectural road map.
• Action oriented leadership with Team based management style.
• Extensive success in Project Management and Analysis of complex projects (100K to 10M).
• Exposure to all phases of SDLC and Management with onshore/offshore project coordination.
• Excellent written and verbal communication.
• Good interpersonal skills to build and maintain long lasting business relationships..

Technical Skills Summary

Industry/Business Domain: Telecom (Consumer, Small Medium Business, Large complex deals), Housing (Multiple dwelling management), Pharmaceutical (Retail sales), Healthcare
Project Methodologies: Agile- Scrum, Rational Unified Process (RUP), Waterfall, OOAD and RAD
Software Tools: MS Office, MS-Project, Scrum works, Project portfolio management (PPM), Live meeting, Requirements mgt. tools (Rational ReqPro, CaliberRM), Visio, Remedy, Mercury Quality Center, EMC-Documentum, AMDOCS, myeclipse, Visual Studio, SQL Server, Lotus Notes, Sharepoint, FrontPage, Photoshop.
Functional: Project/Program Management, Strategic consulting, Business Analysis, Solution Architecture and Design, Function Point, Application Support, ITIL
Languages: UML, HTML, ASP, JavaScript, VB Script, Java, JSP, XML, VB.net, FoxPro
Databases: MS-Access, Oracle, SQL, Teradata.

Professional Education

• System Analysis and Design
• Advance Diploma in Management Research
• Masters in Business Administration (MBA)
• Masters of Science (Honors)
• Certificate Course in Web Development

Recent Short-term professional training courses:

• Agile Project Management with Scrum.
• Essentials of Leadership & Coaching
• Managing Multiple Projects
• Coaching to Performance Expectations
• Project scheduling and Budgeting
• Reviewing Progress & Developing
• Project Risk Management
• Managing Issues & Resolving Conflict
• Time and resource management
• Personal Productivity & Decision Making
• Overview of ITIL for Service management
• J2EE Programming
• Financial Management Fundamentals
• Telecom, Datacom and Network
• Project Management – Government
• Contract Procurement and Closure

Work Authorization status: Canadian Citizen /Authorized to work on TN Visa in USA.

Professional Experience

Confidential,Burnaby, BC May 2005 – Present

Positions: Sr. Business Systems Analyst/ Project Manager

TELUS Corporation is one of Canada\'s leading providers of Voice, data, Internet Protocol (IP) and wireless communications services. TELUS provide and integrate a full range of communications products and services in US & Canada. As Sr. Business Systems Analyst/Project Manager my main responsibilities are:

• Serve as a liaison between IS project team and the business community.
• Review to prioritize enterprise initiative for IS impact assessment, budget and resource planning
• Prepare estimates and Monitor Project deliverable efforts, resource plan, Training & Recognition.
• Budget and track the Capital & Operational financial expense spend on project, support & Admin.
• Manage Project scope, schedule, dependencies, Budget, Risk, Status, coordination, project release throughout out the Project life cycle (SDLS).
• Facilitate Requirements Gathering Sessions (RGS) with internal Business Clients.
• Understand the End-to-End Business process to Analyze and Design IS workflow processes.
• Document Business, Functional and Technical Requirements Specifications.
• Create process flows, use cases, high level Design and UML diagrams.
• Mange project as per processes, procedures and methodology defined for project delivery.
• Leading a highly engaged team of Solution Architects, Business System Analysts, System Analysts, Developers and contractors and Provide day to day support, direction and coaching.
• Manage vendor relationship for short term staffing of capital projects.
• Forecast and Monitor Capital & Operational financial expenses for Project delivery efforts.
• Define objectives, metrics and performance goals.
• Work with Solution Architect to prepare blueprint of the proposed solution.
• Work with other IT cross functional team to ensure that the stake holder’s needs are being met.
• Work with Project Management Office (PMO), business partners, Enterprise Architecture, Environment Management, and Release management for successful project delivery.
• Conduct Knowledge Transition session with Design and Development team to ensure their clear and complete understanding of the requirements.
• Participate in various JAD sessions with Solution Architect and Application Designers.
• Review and present prototypes with Business stakeholders, TELUS Brand team to ensure that its needs are properly transformed in the proposed solution.
• Lead the User Acceptance Testing activities on behalf of IS team.

Projects Undertaken: 1) Converged Network Services: This IS web application development initiative for IT service contract with Govt. Of Canada to enhance a Java based service management web portal, OBPM Change management, Information technology Infrastructure Library (ITIL) CMDB, Reports for network data as per the stringent SLA for timely service implementation, Trouble tickets incident management. This product is also customizable for Large & complex customer’s bids like Govt. of British Columbia, Ontario, Quebec, TD bank, CIBC. Project Role: Project Manager/Lead BSA
2) Order processing for Legacy (OPAL): The initiative is to provide Sr. leadership team with near real time analytical data and graphical reports from Legacy ordering db, data marts and enterprise data warehouse. Project Role: Project Manager/ Scrum Master responsible for overall project delivery.
3) Imagine for Business (IFB) Program: The Imagine program is a Business transformational initiative created to re-engineer processes for order entry, pre-qualification, service fulfillment interfaces, customer care, billing, collections, credit management, and contract Management and develop the supporting systems necessary to realize the future mode of operation for Small medium Business market segment.
Project Role: Lead BSA: Responsible to lead a team of 8-10 BSA’s from various impacted functional streams. My role on the program is to provide the program level oversight for effective scope management, architecture, analysis and design related functions.
4) Business One Program: Business one is an integrated marketing and customer experience program, designed to better serve the unique needs of the small business customer and create a competitive advantage for TELUS in the targeted market segments.
Project Role-Lead BSA/Project Manager: The program is designed to offers TELUS Voice and Data products as “Business one bundle”. My role on the Business one program has been to overall lead and mange various project management functions to successfully implement a Java, J2EE based Business one pricing and order work flow tool in West, Ontario and Quebec via multiple project phases.
5) Enterprise Contract Management System replacement: The objective of the project is to evaluate New Contract management system offered by external vendors and integrate with disparate data sources and internal systems to increase capability, enhance customer experience and reduce cost.
Project Role- Sr. BSA. My role on the project has been to perform the various analysis functions and assist the QA and Business UAT group with planning and execution of Test scripts in UAT phase.
6) IVS-CGI Bulk load: Integrated Voice Services (IVS) is a web-based system that enables the provisioning of TELUS voice services. The objective of the project was to develop a solution to increase the productivity by reducing the time to provision LD orders and improve customer experience on large customer wins. Project Role: Project Manager: responsible for overall project delivery.
7) Imagine TELUS service discount: This project is part of Imagine program. TSD is an internal application used by TELUS employees for service discounts. The project required implementing the changes to TSD application and integrating it with the infrastructure of Imagine suite of application. Project Role: Project Manager. My role on project has been to define project plan & manage the project.
8) TBS-SOX Remediation Bid to Bill: Sarbanes-Oxley Act legislation protect investors by improving financial reporting accuracy and Reliability of corporate disclosures. It requires all publicly traded companies to perform an annual assessment and certification by the CEO and CFO of the effectiveness of the design and operations of the company’s internal controls over the Financial Reporting Process. An audit of management’s assessment of Internal Controls by the External and opinion on the effectiveness of the internal control environment in the company. Based on the gaps identified in the SOX audit, the project required to plug the gaps in the overall bid-to-bill processes by making changes and enhancements to multiple systems that were mainly the subset of ordering, billing and contracting systems.
Project Role- Sr. BSA. My role on the project has been to perform the various analysis functions.
9) Imagine Client Portal: The purpose of the Client Portal stream of the project is to improve the efficiency of web operations and improve content and the online experience for clients by developing the web interface for the TELUS consumer segment. The project was developed by implementing a solution based on BEA web-portal and EMC Documentum solution. Project Role: Application Designer. My role on the project was to analyze and design the methodology to migrate the static web content from the existing site to EMC Documentum platform.
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Confidential,Dallas, TX January 2005- May 2005

Position: Business Systems Analyst

Verizon Communications Inc. is one of the world\'s leading providers of communications services, such as Local, Long distance, Cellular and other wireless and wire line telecommunications services, including broadband, and other services is a leader in US telecommunication Industry. The Market segments encompass from Retail, National Small and Medium Business to Global organizations. As part of Verizon.com requirements architecture and design (RAD) team my role was to Analyze and Design the on going software product development and enhancement initiatives. The main responsibilities include:

• Attend Requirements Gathering Sessions (RGS) with Business Clients and Requirements Management team for a clear understanding of problem domain and impacted business units.
• Assist requirements management team to create the Business requirements document (BRD).
• Facilitate JAD sessions with development teams to access the impacts to various software application, associated gateways and related databases.
• Document Software Requirements Specification (SRS).
• Prepare a General Design Document with Use cases, process flows and UML diagrams.
• Organize walkthrough and Sign off meetings with Business and Development team.
• Review software architecture, Detail Design, data modals document.
• Co-ordinate and communicate with the offsite and offshore teams.

Confidential,Overland Park, KS September 2004- January 2005

Project: One-Sprint FIS Data warehouse Position: Data Analyst

Sprint Corporation is a leader in US telecommunication Industry providing telecommunication and data services from individual consumers to global organizations. One Sprint FIS- Data warehouse project integrated existing financial information data warehouses, data-marts and reporting systems of all Sprint Business divisions into a single One-Sprint Data warehouse. It provides a single Finance Data Store to consolidate core Customer and Revenue information from Sprint’s legacy customer and billing systems and also creates the reporting repository to consolidate both sprint customer and externally provided data on prospects. As a Data Analyst my role on the project was to perform analysis of existing PCS, Local and Long distance divisional finance customer and revenue data warehouse, application data and data marts to determine what legacy mart/warehouses/application can be turned down after the successful implementation of One-Sprint Data warehouse. The job entails:

• Ad-Hoc querying of existing databases.
• Writing SQL statements to query the database usage.
• Identify users with any probable impact of the turndown of existing data mart.
• Schedule meeting with user groups or conduct interview with individual users to discuss the database usage.
• Analyze the existing database usage vs. One-Sprint data warehouse to verify the probable impact.
• Update the One-Sprint database management group to ensure the impact is considered and mitigated before turndown.

Software environment and tools: Teradata, Oracle, SQL, Toad, Query man, Excel, PowerPoint, Visio.

Confidential,Tulsa, OK From: May 2004 to Sept. 2004
Project: Platform Migration and Business Process Enhancement Initiative (PMBEI)
Position: Business Systems Analyst

Tulsa Housing Authority (THA) is a division City of Tulsa, OK. THA manages Federal and State funded programs to provide Housing and Development options to low income groups. The project PMBEI (Platform Migration and Business Process Enhancement Initiative) was an initiative to migrate THA’s existing software systems from FoxPro to Microsoft.net windows based platform. The entire project comprise of 29 Software applications in use for managing the Public Housing and Section 8 program, maintaining the Housing Properties and other business applications. PMBEI was a joint effort by THA’s MIS-team and Xyant Technologies. As a Business System Analyst I was responsible for the analysis of 12 software modules in relation to the overall PMBEI Project. My role in the project was to:

• Understand the current business process, regulations and procedures.
• Review existing software applications to understand the software work flows in relation to the business process.
• Review FoxPro Code to identify the Application Dependencies and interfaces among various software applications.
• Work with Program manager to Define Project Scope and Project Schedule.
• Liaison with Project Champions and schedule meetings with stakeholders.
• Facilitate brainstorming sessions with user groups to gather business requirements.
• Document functional and software requirements for each software module.
• Co-ordinate the implementation efforts with technical team.
• Organize project meetings to discuss the project status, risks, issues and feedbacks.

Software environment and tools: FoxPro, VB.net, SQL Server, Visual Studio.net, MS-Office, MS-Visio.
Confidential,Wichita, KS From: Jan 2004 to May 2004

Position: Systems Analyst
PROJECT: RxKey; Pharmacy Management Software

KeyCentrix is Software Development Company exclusively into development and management of Pharmacy based software products. The RxKey is a Windows based Pharmacy Management Software for use by Pharmacy to manage entire Pharmacy management functions. The Key Functions includes Customer Record Maintenance, Doctors record Maintenance, Maintaining Insurance Plan information, Prescription Processing, Insurance Claim Adjudication, Drug Data Maintenance, Pricing, Drug Inventory and Purchasing, Accounts Receivable and Reporting. The application interfaces with the Point of Sales (POS), Electronic Signature Capturing System (ESCS) and a web based application RxKey.com. The application is a conversion from the existing UNIX based Legacy application in COBOL with the windows based Client-Server application. The Rational Unified Process (RUP) Methodology was adopted for entire Analysis, Design and development. As a Systems Analyst my role in the project was to:

• Understanding Current Business Process.
• Conducted JAD sessions with the Subject Matter Experts (SME), key business users and other stakeholders.
• Facilitate Requirements gathering sessions.
• Analyze Business requirements for IS gaps.
• Documenting Software Requirements Specifications.
• Writing Business and System level use cases.
• Object Oriented Analysis and UML diagrams as per RUP.
• Writing Test case to validate requirements.
• Providing inputs to designers for Software Architecture.
• Coordinate with Development team for necessary feedbacks.

Software Environment and tools: XP, VB.NET, Visual Studio, SQL, MS-Visio, Rational requisite pro.

Confidential,Kansas City, MO March 2003 to September 2003
Position: Data Analyst

Full Employment Council (FEC) is a non-profit Federal and State funded organization to implement career development programs for minorities. As a Data Analyst I successfully performed the following tasks:

• Developed and maintained various organizational databases such as the databases for the WIA Youth Program and the RYA Youth Program
• Designed and developed the database for the Communications Department for inter-organizational communications using MS-Access 2000 in a Windows 2000 environment. Primary responsibilities included:
• Provided system study and gathered user requirements.
• Performed analysis and physical/ logical design of the database.
• Created databases and set table spaces for maximum performance.
• Estimated size of tables and indexes and then created the tables and indexes.
• Created new databases from existing systems and renamed the database.
• Created functional queries and reports for overview.
• Performed periodical exports.
• Created users and granted roles and privileges to users.

Confidential,Kansas City, MO October 2002 to March 2003
Project: Online Tax Product

Located at the WHQ of H&R Block, I was part of the Application support group providing field application support to the internal customers and E-solutions group for providing support to external customers on the web based online tax preparation. The Online Tax Product was a web based application for preparing and electronic filing personal income taxes by

• Creating an online customer account and verifying customer info. from Social Security Server
• Capturing user inputs for income and tax components and providing related tax information
• Validating the relevant IRS and State tax rules and suggestions for possible corrections to errors.
• Processing online payment and electronically files the tax return to IRS or State tax server

Confidential,Knoxville, TN January 2001 to September 2002
Position: Sr. Manager- Offshore Project development

Kernel Tech soft was a software development company with its offshore development center in Bangalore, India. As a Sr. Manager I Represented the U.S. operations as member of the Core Management Team providing analysis and project coordination for offshore development of software projects. The job entails:

• Prepared Techno-commercial proposal.
• Performed requirements gathering and business analysis.
• Documented software requirements.
• Define the scope, schedule and budget.
• Maintain the Project Management Plan and ensure the project is delivered on time.
• Coordinate and Review the overall offshore project development efforts.
• Review and Document the project progress status against the defined project plans.
• Monitor risk, issue and scope changes
• Ensure that the delivered product meets the client’s expectations.
• Utilized Project Management tools MS Project 2000, Rational Requisite Pro, Visio 2002, Access 2000, Word, PowerPoint, Excel, Outlook, and Net Meeting.

Major projects included:

• Web Spider Crawler - This web-based application is a data-mining device that clients utilize to target market by obtaining telephone/fax numbers, e-mail addresses and URLs. It crawls through the Meta tag keywords, and page title from websites and the “Who Is” directory, as well as RIPE.net database. It is capable of fetching clean usable data to the database such as SQL, Access, and Oracle. Utilized HTML, DHTML, Java Script, Java 1.2, JSP, J2EE, EJB 1.0/1.1, Visual Cafe with WebLogic Server 5.1, SQL 7.0, and Oracle.
• Data Filters - CGI filters to parse and remove unwanted text from raw data and put them into database format in text or coma delimited format for easy import to Excel or Access. Developed utilizing CGI, Perl, Access, Excel, SQL 7.0, and Oracle.
• Job Recruitment System - This intranet application allows employees to view and apply online to job openings within the organization. It also allows the Administrator to add, delete and modify in-house job openings. An automatic email response is forwarded to the hiring manager and recruiter. Environment included HTML, VB.NET, ASP, VB Script, Java Script, and SQL.
• Fleet Management System: The intranet application allows the Inventory and accounts department of company to manage their fleet of company owned vehicles used for business purpose. The application has the functionality to manage the inventory or vehicles, schedule regular maintenance, track fuel usage, cost of maintenance, repairs and fuel. Environment included HTML, VB.NET, ASP, VB Script, Java Script, and SQL.

Confidential,New York, NY June 2000 to January 2001
Position: Jr. Project Manager
Project: ForHealth.com

Cogniant is a system integration company based on Wall Street, New York. ForHealth.com was dotcom portal. As a Jr. Project Manager I was responsible for the delivery of a web-project focused on the chiropractic community (forchiropractic.com). The project included design and development of a patient tracking tool, a chat/bulletin board to enhance patient-doctor interaction, an online vendor interface for the Purchasing Department, e-magazine resources for chiropractic community. The Project was managed using the Rational Unified Process (RUP) approach. While the project was cancelled before the complete implementation, as a Project Manager my job entails:

• Define the project iterations.
• Maintain Project Management Plan
• Ensure that all requirements and project plans are communicated to team members.
• Define team member roles and expectations.
• Manage the project scope, schedule and budget.
• Represent the project team at client meetings.
• Regularly measure and monitor project progress

Confidential,New Delhi, India June 1998 to May 2000
Position: Project Manager - Web Projects

Netbite was an IT company offering web-based solutions in the Asia Pacific Region. My Role within in the entire software development lifecycle was to interface between the client and the technical development team. Primary responsibilities involved:

• Performed validation of project.
• Project planning, scheduling and budgeting.
• Provide Project Management expertise to mange the projects.
• Define and manage process for system design, development, testing, and implementation.
• Ensure that a quality project is delivered in time which meets client’s expectations.

Managed web and Client/Server projects such as:

• Archspan.com – A portal web site for the architectural community providing B2B and B2C services. The project involved a large 20 member team to develop a extensive portal components.
• Supercircle.com - A B2B site for an automobile parts manufacturing firm. Provided front-end design, as well as back-end development modules. Project team size was five.

Confidential,India June 1992 to April 1998

Marketing, Business Development, Product Management Experience with leading business houses such as BPL Limited (Consumer Electronics Co. and partner of Sanyo Corp. Japan) and Blow Plast Limited (Partners of Mattel Toys Inc.). Eureka Forbes Limited (partners of Electrolux).