Business Analyst Resume

SUMMARY:

Analytical and solution - oriented SAP Consultant with outstanding global project experience in Cloud-for-Customer, CRM On-premise, Business Analytics and Test Management. Extensive experience consulting in various domains such as Banking and Finance, Telecom, Pharmaceutical and Travel/Leisure. Proficient and passionate in Business Analytics and Document Management.

MAIN COMPETENCE:

SAP
SAP Cloud for Customer - Sales, Service and Social
SAP CRM On-premise
Business Analytics
OTHERS
Document Management Solutions
Scrum Methodology
Financial and Controlling module
Languages
English, Filipino

SKILLS:

SAP
Cloud-for-Service configuration
Business Analytics
Data Source design operational / professional
SAP C4C Functional Consultant
SAP CRM Functional Consultant
Personal
Strong ability to take on responsibility
Excellent strategic and analytical thinking, ability to analyze and solve problems constructively
SAP Certifications
In progress

BUSINESS/PROJECT EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

Primary role is to configure Cloud for Service across TUI’s test and production Tenants.
Liaising with key-business stakeholders, Business Analysts to assist in writing User stories and acceptance criteria.
Key configuration task includes; setup organizational structure, work distribution, design workflow rules, ticket routing rules, service level determination, User Interface adaptation and other related tasks.
Responsible for over all Business Analytics requirements which includes; Customer Insights for IPAD, dashboard configuration, report broadcasting, data source design and create custom key figures.
Engaged on fact finding solutions and articulating IT scenarios to non-IT personnel. Consulting on best practices.
Facilitated meetings to gather requirements and documentation. Provide testing support.

Confidential, PROVO, UTAH

Business Analyst

Responsibilities:

Analysis on business process and develop extensive end-to-end test strategy.
Key responsibilities are creating test matrix, identifying relevant test scenarios on the following areas: Master data, Interaction Center, ERMS, Sales Orders, Sales Channels, and Payments. Develop appropriate structure to report and track defects in an effective manner.
Liaise with Business Analyst, and Development team to ensure that test cases accurately reflect the full breadth and depth of the testing effort.
Responsible for defining the scope of testing within the context of each release/delivery.
Automation of test scripts using Confidential test management tool.

Confidential, TAGUIG, PHILIPPINES

Cash Management Consultant

Responsibilities:

Primary responsible for securing, Internet-based banking facility and ensures remote access online and real time account, transaction inquiry, cash card reloading, fund transfer, bills payment, and other business transactions among bank clients.
Deploys and maintain interactive software that automates Disbursement Process, Receivable Management from preparation, approval and printing to generate tax and reports.

Confidential, MAKATI, PHILIPPINES

IT Lead

Responsibilities:

Performed consultative pre-sales support to determine business requirements in order to potentially implement solutions.
Carry out post sales implementation, installation and testing of hardware and software applications.
Facilitated cloud computing network configurations.
Provided technical implementation fielding helpdesk calls, supporting network connectivity and automated systems.
Provided marketing functions such as web design, search engine optimization and collaterals.

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