SUMMARY:

• Diverse experience and expertise in Information Technology Services emphasizing Mainframe, Client Server, and Open Systems at substantial data centers with technologically advanced environments comprised of multiple systems and applications.
• Excellent analytical, decision - making, and complex problem solving skills with ability to document and recommend enhancements for increased productivity and cost efficiency.
• Able to work independently or in a team environment, effectively multi-task, prioritize and meet critical deadlines.
• Exceptional leadership, people management, interpersonal, verbal, and written capabilities.
• Experienced in planning and deployment of intricate projects according to requirements and customer expectations while maintaining communication with technical and non-technical associates.

TECHNICAL SKILLS:

• MVS
• Linux z/OS
• OS/JCL
• VTAM
• JES2
• MIM
• TSO/ISPF
• Omegamon
• Unicenter
• UNIX
• IMS
• DB2
• CICS
• CA1/CA7/CA11
• MQ
• Control-M
• ASF
• ESP
• ZEBB
• SDSF
• JCLCHECK
• JCLPLUS
• Abend Analysis
• IBM / DASD Utilities
• File-Aid
• Autosys
• PDSFAST
• VSAM
• Librarian
• ELIPS
• Panvalet
• VPS
• SAR
• CLIST
• REXX
• SYSVIEW
• OPS/MVS
• PANAPT
• Expeditor
• Changeman
• AllFusion Endevor/Harvest
• Workbench
• Jenkins
• WinSCP
• EDVTOOLS
• Micro Focus SYNCSORT
• Revolve
• NDM
• FTP
• SFTPT
• CP/IP
• Automate
• LANs
• Disaster Recovery
• SharePoint
• Data Security
• Windows Servers
• Windows Operating Systems
• Corel and Microsoft Office Suite of Products
• Microsoft batch scripts
• ITIL
• Heat
• CA Service Desk
• Veritas
• Wily
• Spectrum
• Dameware monitoring tools

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Production Support Analyst

Responsibilities:

• Mainframe and Linux/UNIX Product Support Analyst for the Document Management Services team, focusing on daily verification of completed nightly batch production, special processing, and preparation for the next cycle.
• Verify and copy or move input data files from various shared drop-zones to corresponding production directories.
• Respond to business incident requests for research, product or process questions, verification of data, and produce correspondence and/or spreadsheets.
• Monitor print application job schedules, run requested jobs as required, and distribute daily status reports for all mid-tier processing. Collaborate with team to identify automation opportunities and areas for process improvement.
• Resolve application and data processing issues and identify areas for improvement as related to print applications jobs while working with other applications or business teams.
• Analyze Linux/UNIX logs to determine root cause of batch job failures, review file layouts, and implement changes to edit and correct invalid data parameters.
• Extract and sort mainframe files to split large files, implement corrections, and suppress or exclude requested policy or check data, which is input to mid-tier jobs.
• Push files to their required destination with UNIX scripts when necessary to resolve critical SLA issues related to FTP/SFTP transmission failures, or other processing issues.
• Modify schedules for mid-tier jobs to support business requests or application/system maintenance.
• Create and code JCL, define files, and test new print application jobs per project specifications.
• Run SQL queries to determine and report on the status of customer policies or employer case numbers.
• Execute print files in QA environments to produce PDF output files for business user testing and validation.
• Maintain back up directories and archives for all production print files.
• Created comprehensive job duty documents and maintained existing application and problem determination documentation for historical and training purposes. Provided training and custom documentation for business partners as needed.

Confidential, Jacksonville, FL

Systems Management/Schedule Support

Responsibilities:

• Support and modify existing schedules and build new batch job streams and schedules for mainframe z/OS, UNIX, and Linux operating systems using CA7 scheduler and server Agents.
• Monitor mainframe test and production CICS, IMS, DB2, and UNIX / Linux systems.
• Ensure all SLA’s for critical batch and operating systems. Escalate and report on outstanding priority issues.
• Analyze and document batch job abends, failures, and conflicts, determine root cause of failures and work with Applications developers and Systems support groups to apply corrective restart measures using CA11, JES2, JCL modifications, overrides, and automation.
• Monitor all mainframe and distributed batch jobs and document any failures or abnormal conditions through incident/problem management system.
• Resolve batch COBOL program space issues using TSO options and IBM utilities to increase or reallocate PDS and sequential datasets.
• Collect and analyze data to identify problem trends and partner with relevant team members to determine and apply permanent resolutions to prevent recurrent problems. Provide CA7 job stream reports and training for associates.
• Support and trouble-shoot technical issues with execution of batch jobs, scripts, and utilities for test and production environments as needed while working closely with developers and support teams.
• Provide support for Infopac security request processing and batch jobs for spooled client reports.
• Review weekly SOX reports and ensure accuracy of problem and incident tickets.
• Update and maintain department turnover logs, process documentation, and problem/change tickets.
• Perform weekly CA7 system backups and support system software upgrade implementations according to Change Management requirements.

Confidential, Jacksonville, FL

Network Operations Technician

Responsibilities:

• Monitor enterprise Linux, Windows, and Unix operating systems and servers.
• Track back-ups and batch middle tier workload schedules. Escalate, resolve, and report processing issues, print and distribute daily billing cycles.
• Review change management requests for accuracy and impact to the infrastructure, applications, and clients.

Confidential, Jacksonville, FL

Systems Assurance Change Manager

Responsibilities:

• Coordinated the implementation of new or revised change processes, standards and procedures.
• Ensured the organization consistently adhered to ITIL processes and procedures to improve productivity and efficiency while remaining flexible and responsive.
• Ensured all changes were implemented with minimal impact to business units and compliant with internal and external audit requirements.
• Reviewed pending changes for accuracy and quality, evaluated risk levels, identified and resolved scheduling conflicts according to service level agreements. Indentified non-compliant changes and partnered with customers to prevent potential issues using recommended solutions and workarounds.
• Led weekly meeting for Applied Analytics client to review changes and resolve pending incidents, suggested process improvements, prepared monthly executive level Excel metric reports to support business objectives.
• Performed quality assurance reviews of update and installation documents for software development products and content of internal websites.
• Established and maintained relationships with all clients and support teams.
• Managed troubleshooting process for high severity customer facing incidents via bridge-line to identify root causes and ensured all affected support groups and cross-functional business units collaboratively identified and agreed on the least impactful approach to remediate software and hardware issues in a timely manner.

Confidential, Jacksonville, FL

Software Configuration Management and Release Specialist/Change Manager

Responsibilities:

• Provided technical administration for Endevor and Harvest (CA-SCM) change control and software configuration management processes including lifecycle environments, security, and recovery processes.
• Conducted weekly change management meeting to review and coordinate Harvest and Endevor software code rolls to support Agile methodologies.
• Maintained product release and infrastructure maintenance calendars.
• Supported Harvest lifecycle design enhancements, automation improvements, security structures, Java code deployments, application issues, archives, functional testing for software upgrades, and build server maintenance.
• Implemented Endevor infrastructure project plan to support large-scale Exceed-C code conversion while working with vendors and developers.
• Provided status updates for project, escalated deliverable issues with Project Manager and assisted with corrective measures to ensure project plans remained on schedule.
• Facilitated initial project planning meetings for product upgrades, performed functionality reviews, assessed impact of deliverables and ensured tasks were properly estimated and effectively communicated with all resources, tracked and updated project plans to ensure target milestones and project remained within budget.
• Collaborated with Applications and Architect teams to ensure quality when planning implementations for new lifecycle projects.
• Developed Harvest and Endevor code management Processors according to required user specifications.
• Partnered with Distributed Systems team to ensure accurate lifecycle requirements and code deploys to physical environments/servers.
• Developed and documented package sweep process to automate software promotions for all environments and guidelines for standard operating procedures to ensure code deployment consistency and reduce processing costs.
• Worked with applications groups, support departments, and vendors to perform technical analysis, testing and problem resolution for Endevor and Harvest related issues.
• Assisted with analysis of periodic internal and external audits for SCM and Change Management processes.

Confidential, Jacksonville, FL

Technical Support Analyst

Responsibilities:

• Managed enterprise Change Control processes. Evaluated proposed changes for production mainframe environments, preserved standards, validated QA and testing processes, reviewed business requirements and program design specifications, tracked and managed enterprise assets and hardware/software inventories.
• Verified accuracy and quality of modifications to staged JCL modules, batch comparisons, batch JCL verification listings, and Panvalet source module entries.
• Created and maintained Generation Data Groups and datasets.
• Planned and defined the implementation of changes to existing or new batch job schedules, calendars.
• Researched and reported on batch job abends, processing problems, production code promotions and cost analysis of rework.
• Maintained and assured the accuracy of documentation for revised or new client user guides, database, and record layouts, batch jobs and source module inventories, and Developer’s Handbook.
• Monitored and maintained SQL databases, client servers, and logs for incoming and outgoing FTP and POP3 file transmissions to remote clients and mainframe applications.
• Supported Windows desktop systems, maintained files and resolved encryption or decryption issues and initiated manual transmissions when necessary.