EXPERIENCE:

Confidential

Sr. Business analyst

Responsibilities:

• Provided consultation on design of business processes, documenting input, output, and methods of validation and quality control during vendor assessment
• Recommended analytical design for consolidation and clarity of resource capacity data
• Demonstrated strong verbal and written communication skills to persuasively present suggestions based on requirements gathering sessions to guide internal and external stakeholders through work intake process
• Created action plans to achieve financial and performance goals and mitigate risks for inflight projects

Confidential

Project manager

Responsibilities:

• Developed support structure for Bank of America financial and real estate applications
• Documented and managed Change Management and Governance artifacts
• Executed access provisioning in accordance with Confidential standards
• Worked closely with IT development teams to implement IT business solutions such as the Engineering Services Tablet Deployment
• Communicated regularly with field executives to ensure smooth data collection and reporting processes for support and project deliverables
• Managed cross functional teams through Agile and Waterfall methodologies
• Prepared reports, narratives, visualizations, and presentations for Bank of America Executive Review
• Documented procedures for data queries and data preparation for automated reporting
• Aggregated and analyzed disparate types of data to recognize patterns and trends to demonstrate departmental value and resource capacity

Confidential

Senior business analyst

Responsibilities:

• Implemented Donor Registry UI upgrade
• Scrum Master for offshore development team
• Prioritized and scheduled work for planning meetings
• Created user stories, refinements, and reports for sprints adhering to FDA and Eye Bank of America guidelines
• Completed BA reviews
• Completed QA and UAT for new feature functionality

Confidential

Senior Business analyst

Responsibilities:

• Gathered functional software requirements for patient payment estimation solution from subject matter experts, account managers, and technical teams
• Provided analytical support to leadership to identify and quantify root causes for outages
• Recommend effective remediation strategies for contracted payer payment issues arising from contract language, payment methodologies, operational practices and payer behaviors in order to reduce denials, underpayments and other payment discrepancies.
• Engaged with all customer, business, and IT stakeholders to gather and translate high level business needs into long - term technology roadmaps for resource allocation though Salesforce and Team Foundation Server
• Developed project and resource plans for ICD10 conversion and testing
• Administered, defined, and mapped customer needs by documenting use cases, user stories, requirements, and acceptance criteria
• Created business cases and business value justification for performance optimization and prioritization
• Exhibited strong teamwork and leadership skills by mentoring junior team members throughout requirements gathering process
• Organized and drove cross-functional teams during Patient Financial Services Support planning sessions for Financial Clearinghouse
• Researched and evaluated existing systems and developed proposed statements of work that considered existing systems/processes
• Demonstrated strong understanding of revenue cycle operations, including business processes, tools, and technologies by creating support process for Eligibility Broker between Denver and Charlotte
• Responsible for articulating requirements to the development teams and analysts for evaluating estimated work effort during pointing sessions
• Educated IT staff regarding business analysis methodologies, ensuring timely promotions of code and new applications into production
• Managed product backlog in Team Foundation Server by writing acceptance criteria, stack ranking, pointing, and prioritizing bugs, user stories, and spikes
• Performed Scrum Master and Product Owner duties during Scrum ceremonies, providing feedback to the team on business decisions and planning objectives
• Performed QA testing and UAT to verify release quality

Confidential

Business analyst

Responsibilities:

• Department Business Analytics liaison
• Maintained strong relationships with local and remote staff by providing reliable and consistent data
• Trained staff on new feature functionality for resource requests and project tracking
• Automated functionality for resource management, identity management, and infrastructure requests at satellite locations
• Exhibited technical aptitude and advanced experience with data tools such as SQL to compile data for resource forecasting
• Developed and documented security access plan for offshore managers within Clarity PPM
• Created Incidents, Work Orders, and Ideas within Clarity and Remedy to attain labor resources from third party vendor
• Analyzed data trends using Excel, Access, and SharePoint to identify process obstacles for leadership
• Used Agile methodology to create user stories, defects, and enhancements within Rally

Confidential

Clinical application analyst

Responsibilities:

• Gathered and translated high level business needs, aligning them with organizational processes to improving patient outcomes
• Collaborated with technical teams, medical professionals and senior level executives in order to improve feedback loops resulting in improved SLAs
• Created release notes for the Change Management Process
• Performed SWOT analysis, Change Coordination, and evaluation of technical solutions
• Maintained Desktop Services Confidential standards statewide
• Defined strategic vision for the company during Steering Committee sessions
• Triaged emergency support for the Confidential rollout for Confidential compliance and federal incentive program
• Negotiated lower rates for Microsoft support and renewal licensing
• Partnered with HR to create employee development plan
• Evaluated vendors in selection committee to determine enterprise compatibility
• Implemented ticketing and procurement system using ITIL practices for ITSM
• System administrator for 50+ clinical applications, interfaces, and upgrades fulfilling all parts of the SDLC
• Managed application packaging process for clinical and business applications enterprise wide
• Documented clinical and ancillary system implementation and support guides
• Tracked requirement deliverables through HEAT ticketing system
• Managed 2007 Windows OS Upgrade and PC Refresh Project

Confidential

Customer support analyst

Responsibilities:

• Trained internal and external clinical staff on new feature functionality such as Epic module upgrades
• Researched Identity Management access in Active Directory to expedite access requests
• Identified and prioritized Epic issues including run time Errors and code errors resulting in patient locks, and training opportunities
• Documented Sentillion and Citrix troubleshooting for knowledge base articles
• Led support team in system wide Epic upgrades for Exempla facilities
• Communicated HIPAA protocols as it related to Epic patient security and medical staff documentation
• Coordinated emergency outages as front line support resulting in shorter outages
• Repaired reporting malfunctions in Business Objects Enterprise and escalated to higher application tiers as needed
• Collaborated with Ancillary Applications, Interface, and Epic Clinical teams to create comprehensive training tools for Support Center personnel
• Independently trained in Clinical Informatics and Epic online training modules to become more proficient in Epic and minimize analyst workloads

Confidential

IT specialist

Responsibilities:

• Utilized HEAT and Illient to resolve technical inquiries for 20,000+ end users
• Enforced company email standards for Microsoft Outlook and OWA
• Remotely installed, configured, and repaired printers, faxes, scanners, such as HP, Epson, Cannon, and Xerox
• Trained in Windows 2000, 2003, 2007, XP, and MAC system failures.
• Configured IP phone systems and smartphone applications including Outlook configuration
• Trained senior executives in Microsoft Word/PowerPoint/Excel/Project/ and Visio functionality
• Gathered requirements from HR eligibility specialists for SharePoint onboarding process

Confidential

Sales consultant

Responsibilities:

• Managed customer relationships to effectively sell seasonal products
• Confidential Credit Card department team lead
• Department Closing Manager
• Mentored sales professionals in cross-selling and credit verifications

Confidential

English language tutor

Responsibilities:

• Developed and executed lesson plans for conversational business English
• Concentrated on phonetic combinations for correct pronunciation
• Utilized textbook and life examples to convey meaning to the student
• Instructed adult professionals in English slang and syntax