SUMMARY:

• Success built on connecting business users and system developers through outstanding communication, organization, and analytical skills.
• Expertise in business process modeling and business process mapping. Produced current state and future state process mapping for financial, sales, and supply chain business processes using Visio.
• Worked as part of a global team on transformation projects to transform business processes and migrate data from legacy systems to ERP systems (SAP, Oracle).
• Employed Agile and Waterfall methodologies for collaborative development with diverse global teams; SharePoint for document sharing and management
• Produced business requirements documentation, Use Cases, workflow diagrams, functional specifications, User Stories, flowcharts, wireframes, prototypes and UAT scripts using Microsoft Word, Excel, PowerPoint, Visio, Axure RP.
• ERP experience (SAP, Oracle) in analysis, design, testing, and data migration. .
• IT experience includes an in - depth background as a developer, resulting in a comprehensive understanding of the software development life cycle (SDLC).
• 10+ years of IT experience with industry experience in manufacturing, Human Resources management software and services, pharmaceuticals, consumer packaged goods, and media.

PROFESSIONAL EXPERIENCE:

Confidential

Business Process Analyst

Responsibilities:

• Worked as part of a team on a Global Financial Operations Transformation project that used Oracle as the ERP.
• Gathered and analyzed information on current state North American business processes. Produced As-Is process documentation and process flow diagrams.
• Gathered and analyzed information on future state global site business processes. Produced To-Be process documentation and process flow diagrams.
• Conducted Gap analysis and produced Gap analysis documentation.
• Organized and led meetings with end-users and internal stakeholders to elicit and validate information.
• Provided business process improvement recommendations to management.

Confidential

Business Analyst

Responsibilities:

• Worked as part of an Agile Scrum team on the design, development, testing, and implementation of web-based software applications.
• Led Agile grooming sessions composed of Developers, QA Analysts, Product Owner and Scrum Master to discuss User Stories, validate requirements and ensure common understanding and goals, resolve requirement questions and provide tactical direction for development.
• Gathered and documented business requirements from end-users and stakeholders, negotiated compromises among competing interests, turned requirements into clear and comprehensive User Stories organized around functional streams.
• Conducted walkthroughs of systems as they develop to insure validation and acceptance, clear up issues and manage change throughout the systems development life cycle (SDLC).
• Worked as part of a team on a project to transform business processes and migrate data from legacy systems to SAP.
• Created As-Is and To-Be process mapping for sales, supply chain, and financial processes. Facilitated As-Is and To-Be process mapping sessions for process improvement based on the recommendations and best practices suggested by SAP.
• Used prototyping tools to design user-friendly interfaces and construct wireframes and working prototypes to make sure users could accurately visualize proposed enhancements, facilitating user acceptance and adoption down the line.
• Organized and conducted user acceptance testing (UAT), authored test plans, scenarios, and scripts to ensure successful completion and stakeholder sign off.
• Conducted on-site end-user training to assure proper and efficient software use and to attain cost savings due to enhanced productivity.

Confidential

Business Analyst

Responsibilities:

• Partnered with internal clients to capture and analyze user requirements and model As-Is business procedures; employed models to identify general areas and specific processes as candidates for process improvement and generated new models illustrating the desired future state.
• Wrote detailed functional specifications including screen layouts, user interactions, use cases, process flows and impacts on other systems/modules.
• Tested pricing functionalities including pricing procedures, condition types, access sequences, and condition tables.
• Collaborated with global team to insure software was appropriately localized. Coordinated and participated in usability testing to make sure software effectively addressed global and local user requirements and addressed regulatory mandates.
• Triaged and resolved production defects, performing Root Cause Analysis (RCA) and creating maintenance request solutions to improve system quality, reliability, and the user experience.

Confidential

SAP Tester

Responsibilities:

• Coordinated with functional analysts to develop test plans for user acceptance testing (UAT), functional testing, regression testing, and interface testing.
• Conducted unit and integration testing of Order to Cash (OTC) transactions.
• Executed test plans and recorded results. Prepared and maintained system validation documents.
• Reviewed test cases, end to end test scenarios, and completeness of test results.
• Prepared documentation for end user training.