QUALIFICATIONS SUMMARY
Talented, results-producing Marketing Professional with a proven record of accomplishment in planning and leading comprehensive marketing strategies in support of business goals and objectives. Ability to provide strategic directions for improved vendor management and production efficiencies while developing cohesive team structures and drive company visions into viable, realized goals. Adept a communicating with management, vendors, and internal departments to coordinate overall marketing efforts.

• Created REO Premarketing guidelines and procedures
• Evictions Attorney Manger
• Contact Person when cash for keys escalations arise
• Developed cross communications guidelines between internal departments
• Property Preservations Vendor Manger
• REO Back to Foreclosure Manager

Work experience

November 2011-July 2012 Confidential
Sr. Business Analyst

Eliminating and/or mitigating monetary losses associated with Investor initiated Repurchase demands,Compensatory penalties, and Make Whole transactions. Improve the current Repurchase Demand success rate and develop strategies to eliminate repurchases. Provide Servicing organization with awareness of impact servicing error have on bottom line and ensure operational processes; controls are in place; and compliance to investor guidelines become part of core competency. Work with Investors to streamline the Demand/Inquiry channels.
Provide loan servicing file documents for two functions: Audit Support and Asset Litigation. Requests authorized by Audit Relations for pending and/or active external audit /examination(s); Authorized by Chase legal for pending and/or active litigation.

September 2008-August 2011 Confidential, Irving, TX
REO Asset Manager

Manage and coordinate the disposition of Real Estate Owned (REO) properties, from the receipt of values to the contract execution, in a manner that is consistent with the goals, procedures and standards of the bank and its investors. Build and maintained effective relationships with real estate brokers and closing agents. Recommend value, marketing strategies, repair budget and initial list price for a portfolio of REO properties in a timely fashion. Collaborate with broker and management team to develop a marketing strategy and maximize the exposure of the property to potential buyers. Re-evaluate marketing plans; adapt to changing marketing conditions and buyer response. Establish real estate broker network and assign property to for listing and marketing. Ensure that updates to the servicing system are made in a timely manner. Obtain required repair bids for authorized repairs based on the marketing needs of the property and as identified by the inspection reports. Ensure that repairs and maintenance expenses are within acceptable reimbursable guidelines. Monitor and manage asset management companies, attorney network and realtors to ensure that marketing efforts are in accordance with approvals by 5/3 management and that specific marketing instructions are followed. Monitor and track vendor and broker performance to standards and requirements. Monitor and ensure receipt of periodic status reports on unsold properties, sales activity, and marketing strategies. Review all paperwork for accuracy, completeness and timely submission; maintain appropriate file for each property. Perform a quality check on each value received between the value and REO balance to guarantee loss exposure is minimized and values are accurate.
Review each value for possible repairs to determine if those repairs will reduce the exposure. If repairs are needed, obtain bid, ensures completion and an updated value if needed. Review vendor invoices and verify work completion and accuracy before submitting invoices for payment. Authorize payment invoices to multiple REO vendors bi-weekly for deeds, repairs, taxes, etc. Ensure all contracts and addendums have been completed

June 2006-May 2008 Confidential, Irving, TX
REO Premarketing Specialist

Responsible for assisting the Asset Manager in the coordination of various Real Estate Owned (REO) functions from acquisition to pre-list to expedite the marketing process and liquidation of OOMC and AHMSI REO properties. Prepares pre-marketing package for Asset Manager to include full valuation package, cleaning, repair bids, property reports, marketing analysis form if unavailable on system, and any other information pertinent to the marketing of each property. Assists Eviction Coordinator with all eviction/move-out activity on acquired properties, interfacing with occupants, attorneys, real estate agents and or other related parties.

Communicate with internal and external personnel regarding general property inquiries and prior borrower information. Assists with investor audits by coordinating flow of files between Associates and Auditors Provides information regarding the course of activity regarding the REO's to the Asset Manager generates various reports from OOMC and DARES system as requested.

June 2005-June 2006 Confidential, Fort Worth, TX
Consumer Marketing Division Associate

Provide customer support for service questions regarding services, products, and discussed billing options. Preformed troubleshooting and diagnosing of service complaints while successfully up selling Countrywide Home Loans products such as Home Equity Lines of Credit (HELOCS), modifications, and refinance opportunities.

Education
Bachelor of Arts, Communication