IT Operations Sr. Analyst Resume

SUMMARY:

Seeking summer internship for summer 2018 in the field of Data Analytics or similar.

SKILLS:

Programming Language: .Net 4, Python, R, C++, PowerShell Scripting, HTML5, JavaScript, D3, Appian language

Databases: Oracle, SQLite, Microsoft Access, MS SQL, MySQL

Business Intelligence/Analytics: R software, Tableau, MS Excel, Power BI, Weka, SAS Miner

Big Data Toolkit: Hadoop MapReduce

Others: Windows Server 2008, Active Directory, MS Azure, Amazon Web Services (AWS), Microsoft SharePoint, MS Project

WORK EXPERIENCE:

Confidential

IT Operations Sr. Analyst

Responsibilities:

SharePoint Application Administering six major web applications hosted on MS SP 2010/SP 2013 (MS Azure)/SP online environment.
Requirement gathering for updates to the existing web application.
SQL Database Management: Administered MS SQL Servers for configuration and content database management for web applications having data for more than 2500 site collections and 100,000 user profiles of the employees.
Project Management: Supervised deployment activities, reporting data to client, production support and knowledge transitions. Managed production support processes such as incident, change and problem management, c and escalation procedures
Supervised a team of 10 members, handling daily status calls with client and Microsoft.
Analyzed the change request and incident data using excel and tableau and suggested solutions to reduce incident count.
Won the “Orange Award” for the quality assurance activities.

Confidential

IT Operations Analyst

Responsibilities:

Provided application technical analysis on Windows 7 platform and accordingly repackaging and virtualization of applications.
Supervised a team of 15 across locations assessing compatibility of applications against target platform using Changebase tool.
Won “Best Foot forward award” for initiating the use of Changebase tool to the team and improving time efficiency of the team.