SUMMARY:

• Over twenty - five years’ experience as Business Systems Analyst, Technical Analyst, Information Analyst, Systems Analyst and IT Developer in COBOL with many years’ experience providing new systems, product support and information systems maintenance.
• Demonstrated ability to define, design and build information systems in a team environment.
• Work with clients to ensure business requirements are met.
• Proven track record of full end to end participation in SDLC (Waterfall methodology) and JAD processes.
• Analysis of requirements, application and data.
• Works as liaison between technical staff and all corporate levels of business clients and stakeholders.

TECHNICAL SKILLS:

PC/LAN/Client Server: MS Office Suite, MS Word, Excel, MS Outlook, PowerPoint, HTML, HP Quality Center, Mainframe Express, Microfocus COBOL—Workbench and Animator (3 years), DOS, SPF2, DB2, SQL, VSAM, MS Access, Visio

IBM Mainframe: 30XX, MVS/XA, VM/CMS, z/OS, JES2-3, COBOL I&II, COBOL 370, JCL, DB2, VSAM, IMS, SQL, CICS, IBM Utilities, IMS/MFS, EZPlus, TSO/ISPF, ENDEVOR, File-Aid, Xpeditor, Changeman, Syncsort, CA/7 and Zeke.

BUSINESS APPLICATIONS EXPERIENCE:

Insurance: Producer Services, Retirement Services, Life (UL, VUL), Disability, Data warehousing, Annuities, document processing, claims; Policy Administration, billing, accounts receivable, accounts payable, check writing and Supplemental Insurance

Aerospace manufacturing: Web Portal, document storage and retrieval

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst

Responsibilities:

• Projects: Title IVA/IVD of Social Security Act Maintenance; Help Desk Administration Tool redesign; Confidential refund/overpayment refund Recovery
• Short term projects for operations involving daily scrums; analysis of problem, recommendation and documentation
• Track bugs and project in JIRA
• Research database using Oracle SQL Developer and PL/SQL Developer.
• MS Office Suite, Word, Excel, Outlook

Confidential

Senior Business Analyst

Responsibilities:

• Project RIA (Registered Investment Advisors): pay RIA/IAR (Investment Advisor Representative) through existing commission payment processes (systems affected: Producer Administrative Information System, Distributed Commission System, and Distributed Support System) for Retirement Services
• Elicit business requirements and document in BRD; identified project objectives and limitations
• Participate in estimation gathering and documentation.
• Used SharePoint for storage and retrieval. Other skills: MS Office Suite, Word, Excel, PowerPoint

Confidential

Business Systems Analyst

Responsibilities:

• Business Work Request
• Collect information monthly on closed request; Create spreadsheet and graphs based on collected information
• Cycle Abends
• Collect information on Abends during Vantage cycles; create spreadsheets and graphs with collected information
• Coordinate estimation activity for DLS (print system) retirement
• Organize and facilitate meetings; collect information during meeting; provide estimate; present results
• Analysis for COBOL 5 (IBM Enterprise COBOL for z/OS) upgrade
• Research systems owned by direct report; interview team members
• Run JCL created to analyze systems; create reports based on output plus interviews
• Run utilities to map copylibs to source and other copylibs and to load libs
• 37 systems and subsystems researched
• Technical Business Work Request
• Create plan and document plan
• Interview team members; define what technical Business Work Request is
• Create inventory; review (close, re-categorize, prioritize and assign)
• Create on-going process: plan and facilitate meetings
• On-call: plan, meet (interview team members) and document
• Pull list: plan, meet (interview team members) and document

Skills: TSO/ISPF, JCL, Endevor, Word, Excel, PowerPoint, Visio, SharePoint

Confidential

Business Systems Analyst

Responsibilities:

• Used SharePoint for storage and retrieval.
• Organized and conducted walk-throughs for each with developers, QA and business representatives.
• Analyzed 150 internal facing applications for post-implementation of external facing applications and followed-up with development team.
• Analyzed 409 URL changes requirements for the group needs.
• Analyzed and updated content database. Using HTML to rebrand text (content).
• Tracked defects using HPQC.

Confidential

Business Analyst

Responsibilities:

• Conversion of Documentum content management system to SharePoint content management system and Oracle to SQL - an engineering architecture repository with web portal
• Assisted in setting standards.
• Gathered needs.
• Defined and described business and system requirements.
• Validated business and technical requirements.
• Facilitated communication.
• Provided research and identified best practices.
• Analyzed migration needs. SQL queries for data analysis.
• Published findings.
• Planned meetings and agendas for team and clients; facilitated and co-lead meetings; documented minutes.
• Gather and document needs.
• Create & update Business Requirements, Business Log and detailed software requirements specifications including business rules and mapped workflows; developed use cases demonstrating how to accomplish a specific, limited task with info on actor, information storage and type; helped develop wireframes and property matrices.
• Write/edit glossary of terms and acronyms for project.
• Testing using HPQC.
• Worked with off-shore team in clarifications.
• Use of document repositories.
• Tracked and updated monthly PO and invoices. Developed functional design for update to workflow processes.

Skills used: Microsoft Office (Outlook, Word, Excel, PowerPoint and Access).

Confidential

Business Analyst

Responsibilities:

• Wrote Testing Requirement Document based on Business Requirement Document and Requirements Traceability Matrix; assist in planning/facilitating meetings with executive sponsors, subject matter experts, and other key stakeholders.
• Identified critical success factors.
• Built & executed test matrix/ test cases to support validation of software & business requirements.
• Used of automation tools to enter test data into Vantage One Mainframe Application systems (comprehensive system that encompassed entire policy life cycle including claims) & examine downstream results.
• Compared actual performance with potential performance.
• Gathered requirements and documented needs for claims interface.

Skills used: Microsoft Office (Outlook, Word, Excel & PowerPoint), Mainframe (TSO, CICS), SharePoint, MS Access & Quality Center.

Confidential

Business Analyst

Responsibilities:

• Identified project objectives and limitations & documenting business requirements (BRD).
• Led/facilitated JAD sessions with data entry level up to executive level internal customers.
• Conveyed to stakeholders how change takes place through a series of stages.
• Defined project deliverables.
• Developed reports to support ad hoc and possible repeated request.
• Built & executed test plans/ test cases for validation of software & business requirements.
• Keyed test data into Life 70 Mainframe Application systems (comprehensive system that encompassed entire policy life cycle including claims) & examine downstream results.
• Ensured HIPAA compliance met as product had health insurance riders.
• Additional support/maintenance including contact with outside customers & vendors.

Skills used: Microsoft Office, MS Access, Visio, XML, SQL Server, Mainframe (TSO, CICS), PowerPoint, SharePoint & PVCS Tracker.

Confidential

Business Systems Analyst

Responsibilities:

• Aligned business capabilities with delivered technology and IT solutions.
• Analyzed IBM Mainframe system using TSO/ISPF, VSAM, & Endevor.
• Technical retrofit review of COBOL upgrade changes.
• Project review of technical & business specs, research & approval of over 232 DB2 data map structures modeled by team and 151 CICS screens.
• Performed SQL queries via QMF Interfaced with business community to document end user business requirements.
• Led IT team to translate end user business requirements into system requirements.
• Illustration interface DB mapping (identify data and fields from data store and how to map to outbound files), designed & analyzed, performed infrastructure coordination and network communication analysis, wrote technical specifications, implemented data conversion, coded COBOL using Changeman and XML, DB2 (embedded SQL) & CICS & tested.
• Developed test strategy & test planning documentation for UAT.
• Partnered with BA to lead & execute UAT.
• Set up & run QA regression cycles using JCL, VSAM & CICS.
• Analyzed, designed, wrote specification, & executed Sun-setting Plan working with storage team for archival data (statuses) & code.
• Use of PASS1, Planview, MS Office Suite, Outlook, Word & Excel required.